Verizon Wireless

Well, I’m getting a new phone. What poppycock. You pay for a brand new phone, it develops a clear mechanical problem 38 days after purchase and the «insurance» replaces it with a «like new refurbished» phone. Thankfully they are replacing it with a new, new phone… supposedly, but I have my doubts. I was told they were out of stock of new Galaxy 5’s. Would someone like to go to the Verizon store on Wm. D. Tate in Grapevine and try to buy a new Galaxy 5 today? I’m sure they would find one. Whatever, at least it’s being replaced. We are at their mercy unfortunately, but how many businesses would get away with replacing defective equipment with used equipment… not many I’d say. Shame on you Verizon and Samsung.

Decided I would go ahead and make the plunge and switch from AT&T to Verizon. After doing some comparisons on plans and rates, I decided I would get much more for my money here, still get a new iPhone very year, and they would give me a financial incentive bonus to make the switch. On top of that, my husband, who was already a Verizon customer, wanted to upgrade his phone even though he wasn’t due for an upgrade for nearly 2 months. We weren’t sure if they would do it or not.
We went on a Monday afternoon around 1PM and there was only one other customer in the store. We told the guy who greeted us at the door what we were wanting to do and he referred us to a salesman named Jason Lawrence. Jason was awesome! He is super knowledgeable, upfront and honest, and worked with us for almost an hour and a half getting everything switched over (it took a little longer than normal since I had to change my phone number and all). Plus, he helped us out with several promotional deals they had running at the time — including an 18GB data plan the two of us to share each month. Also, they had a deal running where if you got a new iPhone, they would knock $ 300 off the price of a new iPad. So I got the Air 2 (newest one out right now) for only $ 360 with a data plan on it for only $ 10 per month. Plus I still get to get a new iPhone every year like I used to when I was with AT&T… awesome!
Anyway, I walked away with my new iPhone, he got his new Note 5, a new iPad, and we are saving money every month on our bill now. Very happy.

Stand around waiting for service while players seem to just wander around aimlessly. Terrible service!!!

Every single time I go to the Grapevine location I have issues. My fiancé wanted to do the edge program since he was not eligible for an upgrade and the associate coldly said «no. you are not eligible. you can only do it if you change your number and get a new contract.» that was it. so we left and went to the Hurst location where we always receive exceptional customer service and they said «of course! we would love to help you with that and get you switched over.» no issue at all and this happened a day or two apart. I worked with the manager Holly 2 weeks ago when I got my new iPhone 6 and I was told by Hurst when it comes in bring it to the store and we will take your old iPhone 5s. So that is what I did. I would have gone to Hurst if I hadn’t moved 45 minutes away. I went to the Grapevine store where I said «I also need to give back my 5s since my 6 came in» She took my phone and said «ok and you get a $ 300 credit!» After receiving an email from Verizon saying they have never received my phone for the edge program I became very frustrated seeing as I already took care of this. Holly is very sweet and I enjoyed working with her, but I called yesterday to inform her of the situation and she said she would give me a call back that night, and I never received a call back. I called back today and she is on vacation until Nov 4. So I am left without an answer and any help on this situation.
My fiancé turned his phone into the Hurst store when he got his 6 with absolutely no issues and the North Irving store told my mom to bring her phone in when her 6 comes in which is in just a few days, and I am sure she will not receive any issues either.
After this situation is resolved I will not be going to the Grapevine store anymore. I will happily drive the extra distance to go to Hurst since there are never issues there and they are always so happy to help.

Just left store, Miles assisted us, or so we thought. After deciding on a samsung galaxy s5, we assumed he was downloading all of the info
daughter‘s phone while we were waiting the 30 plus
minutes after concluding the sale… only to find out that it was the cover that was being applied! We had departed, realized no info was on the new phone (after he had requested the memory card).We had to call him to find out the we had to do this ourselves.ha.whatever you do, do not request this salesperson. He should have informed us of this, prior to our departure.

I have been to this location a few times and it is always busy. The staff seems to do a good job at keeping the line moving and customers satisfied. There is usually a 5 to 10 minute wait at this location.

Ok, so I switched after 20 years with AT&T. Actually my manager asked that we all use Verizon even though it is my personal phone and since my contract was up I made the switch. I did some research and decided that Verizon had the fastest internet access and best networks across the US. But the one thing you cannot do is make a call and surf the internet at the sane time from my phone. However you can text and be on the phone at the same time which is good.
Now for the review for this location, the service was the best I have ever received from a Wireless Service Provider. From the moment I walked in they were helpful and knowledgable about the products, services and made recommendations that put me at ease about my decisions to buy a smart phone and internet device as well as adding internet for my iPad.
Great service and great products; go in and give they a shot.

We came to close out account. Garrett has been working with us since we started having problems. He was very helpful and was apologetic about the whole mess. Who know if we will ever go back. If we do it is thanks to Garrett. Verizon is expensive and charging for GB is too much. I miss my unlimited. I can see why it is charging us but it is still hard to pay so much for two smart phones and two flip phones. Good luck.

Poor service and long wait times, don’t waste your time here, find another store to go to. I have been waiting for 45 mins and I’m the first person in line, no one knows what they are doing