Sona MedSpa of Grapevine

Sitting here as I write this review. I called to confirm the time and they told me it was 45 minutes earlier than it actually was. This place is the worst place for laser hair removal/​customer service. They will charge you fees for being late but if you get there on time you will still wait 30+minutes. My last appointment they called me to reschedule randomly for 3 weeks later. At first I was seeing great results but after the 4 or 5^th treatment it was like nothing has ever happened.

I had 7 laser hair removal treatments and paid a lot of money for them. I didn’t realize until later that there are other good places which charge much less than they do here. In any case, at first the treatments worked really well. I was amazed. Around month 5 they stopped working. I did everything the same, they just didn’t work anymore. My hair was growing back within 3 weeks. That’s when one of the technicians made a comment about why I wasn’t using the «higher powered» laser. I had no idea what she was talking about. Apparently there was a different laser that works much better, but no one ever offered or told me about it until my 5^th treatment. I called one of the managers and asked her about this and she told me that it works different on different people, so it couldn’t really be called «better.» Well, I at least should have been told about it and given the option to use it. At the end of the day, my hair is still growing back, albeit at a slower rate than before the treatments.

Super impressed thus far. I’ve been going to my dermatologist for 2 years now and never saw any difference in my skin. I tried a package the manager put together for me and after just 3 treatments I barely recognize my skin, it’s amazing! I honestly didn’t think the price was that bad, you always get what you pay for in this industry so I’m really happy with the value. After my skin treatments are finished I’m going to go for laser hair removal. Overall, definitely recommend.

I bought a «laser hair removal package» on sale of course. They said I had the perfect combo of skin and hair type and this should be a cinch. It seemed to be working at FIRST! I did see a reduction in hair growth after a couple of treatments. I raved to my friends! How exciting! No more shaving. Just like the commercials for all these places! However, they really zipped over me most times since it was a lengthy appointment, full legs and bikini and always people waiting in the lobby. They didn’t turn it up much as we progressed because it was summer… even though I was not tanning, etc. I skipped one appt due to a vacation and WOW, did I notice a difference in regrowth.
It’s been a year now and 8 treatments were completed. A couple grand flushed down the toilet. My bikini area is as if it had never been touched. My legs are patchy in regrowth rate and the hair is just softer, but still needs to be shaved daily. Be cautious.
Tips: You might want to spread the appointments out at the very least and see how well the treatments are doing if you are already into it. Also, make sure they are actually turning it up. Otherwise go elsewhere if you are still deciding.

I don’t quite understand the other reviews based on my experiences at the Grapevine Location. My services have been great, the staff has been great and very accomodating when i had time constraints, etc. Stormy is my technician and she does a great job with her laser. I went to a very expensive spa in Ft. Worth and the experience was very painful-​here with this type of laser — great experience — very tolerable low to no pain during the sessions.
I would recommend this spa to anyone looking for laser hair removal

I give them 3 stars because of the price. They are over priced. Even with their specials. Which are ongoing.
What does deserve 5 stars is Delana. She has been extremely pleasant during my treatments and is the one reason my experience is exceptional.
Her knowledge of the procedures and diligence in making her clients happy, must be the reason they are able to continue with their prices. The other girls in the office are also nice. But Delana is definitely the reason I return.

Please DO NOT WASTE YOUR MONEY!!! their prices are outrageous even with their «70% off or buy two get one free» deals. Their laser hair removal for under arm is about $ 1000 which is 3 times more expensive than anywhere else and yes it hurts bad. I tried their Accent treatment for cellulite reduction and that does not work so please do not rely on this treatment. The only way to get rid of cellulite is workout and diet its hard but its true. and Accent for a small area is about $ 5000. Not to mention i got these deals on «sale». The managers are going to pressure you in buying packages if you enter that office. even after you buy, during the treatment they try to sell you more packages. Please stay away from any sona medspa. You can find much better deals on Groupon or Livingsocial if you want to try out.

I had a photo facial and micro peel with Stormie Wilkes and will definitely go back to her. She made me feel calm and relaxed and explained everything she did while doing it. I recommend her for your next treatment.

10 treatments later… still not working. i do not recommend this place or their laser services.

I was here near 2 yrs ago. I will not recommend this place for various reasons. As the other review said they are very nice when you are there for the 1^st time but not that nice after you pay or bring some complaint to the person in charge. I wasn’t happy with the results at the end of the treatment, in which they don’t even bother to do a re-​evaluation or anything. Every time you get there you feel is not about you or your treatment is about how fast they can be getting you out of there, I imagine they get trained to be that way but form the client perspective is not very comfortable. Probably they forget that the best advertisement is a happy customer. I feel I waste my money and didn’t enjoy at all my visits when I went there. There are so many places that offer these services that I will encourage you to look for I place where they really care.

Hi there, finally my 1^st Unilocal review, sadly. its not a good one for this spa.
I came here about two years ago for a hair-​removal laser treatment, I had a really good conversation with one of the presentatives there, i think her name was Veronica. i dont remember exactly by now… She gave me all good information and even close the warranty result that I should expect.
So, I paid for a package with 6 treatments, and my result was «Nothing different». how sad cuz it costed me so much money and i took so much consideration on the money that I spent and also so much hopes in it.
Anyways, I just hope the service gets better now since I never came back after the 6^th treatment and I told them «Is there anything I can you or You can do for me cuz i dont think my hairs get any better». by now, I did not get the charming and welcoming attitude as when I first came in anymore, plus everytime U canceled your appointment in certain time you get charged $ 50., its the policy. but i think it could be nicer and jus not that flexible for some people that have busy schedule. Also, everytime you come for a treatment, you have to buy the cream yourself which cost about $ 45 for 1 – 2 times use. Im usually easy on rating places, however, after a very long time, i still feel unhappy on what i paid and what I got from Sona.