Golf Galaxy

Really bad service. Get fitted for a driver and told this is the best one for me. Purchase and cant hit the ball straight. Went from hitting 10 – 12 fairways per round to practically nada. Even better cant get any service from the store and since its used i can trade it in and take a huge hit or spend more money to get a new shaft that should help. Wrote an email to customer service as well and MAN are they consistant, NO REPLY! What awesome follow up after the sale to keep your customers coming back. I would stay away. Go to Golfsmith where they have a 30 day guarantee even if you play the club. Go somewhere that cares about their customers.

Here’s a bad lesson in how to turn a great customer into someone who will never return…
I was very excited when this store opened inGrapevine. They had a great selection of apparel and equipment and tons of items were on sale. I bought a bunch of clothing items and begged my wife to join me the next time I went so that she could buy some golf clothes also. Turns out I bought so much stuff the first time Golf Galaxy sent me a $ 20 off coupon for the next time I shopped and purchased at least $ 100 in merchandize. Soon thereafter I wandered in and bought $ 329 in stuff (including the discount). When I got home I discovered that two shirts totaling $ 113 didn’t fit well so I returned them. When returning the items the cashier informed me that the $ 20 discount would also be prorated over the exchanged items due to «Corporate policy». This made no sense to me since I was retaining almost $ 200 in merchandize… twice the threshold amount of $ 100 to validate the $ 20-​off coupon. The store manager confirmed the policy and so I offered him a choice… Override the default position on the coupon and still validate the entire $ 20-​off coupon or lose me as a customer forever. He said he couldn’t and they ending up refunding me an amount that was $ 18 less than what a full refund should have been. In other words, I returned ¹⁄₃ of the merchandize and they retracted 90% of the $ 20 «savings». I grabbed the receipt, went home and came back with those previously procured items that I hadn’t yet worn and returned them to the store for a refund as well. When departing a second time the store manager asked if there was anything else he could do for me, I suggested he notify his corporate contacts that their policy had just turned a great customer into someone who would never return.
Anybody know when the new PGA Store is opening in the area?

The service was much better. The staff was more than helpful and everyone was pleasant. I definitely have seen an improvement.

So I’ve discovered why this seems to be the most expensive sport ever. I am a newbie to the golf scene. This is one of the newest locations for golf galaxy. They have tons of bays and so much space compared to the Dallas store.
The one thing that always gets me is maybe i don’t look like a golfer but the service essentially sucks. I can’t recall finding very many helpful people there. I think it’s already a little intimidating trying to ask questions but even worse when they seem uninterested at all.
Join the advantage club and you get great deals and points that might eventually lead you to spend even more money. I will tell you the service here is lacking for sure. I don’t know what it is? Is it a guy shopping in a tank top looking totally like I’m lost? You would figure you would find someone to be a little willing to offer some help over here.

Wonderful customer service! Employees are so warm and welcoming I wish I could live in this store! The General Manager Mike Angelo has done an outstanding job. And I can’t wait for my next trip to Grapevines Golf Galaxy!