Enterprise Rent-A-Car

I called two weeks prior to my rental period to work out he details. I told Connor and Jason several times and was explicit in the type of vehicle I needed. I informed them both that I needed a SUV with 3^rd row seating with room for luggage and that I knew for a fact that a 4-​Runner would not work. I was told it would either be a Ford Explorer, GMC Acadia or a Toyota Highlander. I was told to call two days prior to pickup and they would tell me the exact car. I did as instructed only to be told they couldn’t guarantee make/​model only class. On day of pickup they try to put me in a 4 runner with absolutely NO ROOM FOR LUGGAGE. Exactly opposite of what I told them 2 weeks prior.
They told me that there was an Explorer next door (Ford dealership Enterprise). When we go over to get the vehicle they informed me that specific make/​model was reserved. Odd because they told me they couldn’t do that. Keep in my I’m the first customer here. Very bad experience!