Chuck E Cheese’s

New chuck-​E-​cheese updates are great. This location is super clean and completely re-​done. They have a lot of new games and a fun house that my kids went through like 15 times. They even had some more adult oriented games like racing and Jurassic Park shooting dinosaur games that I had fun playing.
Their food has improved over the last couple years. The pizza is now pretty good, and I love the salad bar. Wish there were some more organic choices, but hey it is chuck-​E-​cheese.
Not sure how I feel about no more tokens, they have been replaced by cards. The cards are definitely cleaner, but easier for your kiddo to set down and instantly lose everything.
Staff was friendly and helpful. Chuck-​E came out and spent like 3 minutes interacting with my kids. He or she couldn’t talk and my kids had no idea what Chuck-​E was trying to say, but was still nice.
My kids had a lot of fun. All the games were working and all seemed pretty new. It was a good experience and all I could ask for from Chuck-​E Cheese.

We visited on a Saturday afternoon, and provide this rating, due to
1. The two primary machine to convert coins to a pass card, did not function. It took 15 + minutes to resolve
2. Three of five machines used for converting tickets to receipt for kid prizes didn’t work. No one assisted to resolve for 15 minutes again !
3. The space assigned for kids birthdays is very narrow …
Kids did enjoy their time. But maintenance and service impacted time to amount of quality time spent…

The entire experience was good except for this manager her name is Cindy. She was super mean and rude even telling her own employees that they better put their bags down before they clock in. Really for 2 seconds? Then she showed the same stingy behavior to the customers. This is this worst type of customer behavior shown by a leader in a kids place at that. Cody should be retrained for sure

We have been here several times in the last few months and it’s been great every time! First off, we normally get there right at or a few minutes before they open. Every time, they open the door early (albeit a few minutes) when they see us outside. We are always greeted with a smile. It’s always clean! The games are usually always working. In the event they’re not, there is someone actively working on it. They aren’t just sitting there off. We usually go for the buffet but have also ordered pizza from the menu and both are good. Granted-​you aren’t going to a 5 star Italian restaurant, but it’s way better than your regular buffet pizza (think cicis). The thin crust is really good too!
We drive 40 minutes to get to this location because of how great they are. All of the employees are so kind and professional and make us want to continue coming back.

I went for a birthday party woth my wofe and kids. Enjoyed the party. The pizza was good. The prices were pretty fair. The only beef i have… 1 out of every four machines doesnt work… but takes your money. I probably lost 30 tokens out of 100 on machines that just ate them or didnt work at all. Then several machines didnt dispense tickets. Half the ticket machines didn’t work and rhe staff frankly either dont care or are too busy to do anything. I told several staff members and their response was oh we have someone working on that… one guy fixing 15 machines breaking all at the same time. That being said if you can get past that. Its a great experience

Very impressed with the new Chuck E Cheese refresh. It seems like they tripled their staff too. The employees were very nice and so helpful! I love the new card system for the games. It used to be fun for my son to put the coins in the games but the card is much more convenient and much cleaner than coins :)

Love the play pass idea (much cleaner — no tokens). Pizza is meh, but it’s not like you go there for that. The lunch special is decent. For 5.99 you get pizza and choice of a tossed or romaine salad. I miss having the salad bar full of items. The biggest complaint has to be the prizes. I mean come on. Little kids can’t get hundreds of tickets for a dollar store item. I mean, even chuck e cheese stickers are like 25 tickets (these are promotional people!!)

So far the best Chuck E Cheese in this area.
Brand new updated! New game
I was so impressed.
Immaculate clean, friendly staff
We love here!

We brought our son here last weekend since he finished kindergarten and I was not expecting much. My wife and I have been to a handful of different kid parties at different locations. This one was a little different. Needless to say our son had a great time, but all the employees were super night, there was a guy walking around asking if we had any questions or concerns and THEY SELL BEER (starting at noon and are like 3 – 4 bucks) BOOM. The only star I had to take off was for the little race track they had in there. A few families were pushing the button to have an assistant help us with it, but no one ever came. There was no signs saying it was out of order either. Our son waited for a little bit, but then ended up wanting to play other things. This was probably the best CEC I have been to since I have been in Texas.

Horrible experience. They replaced the free kids maze with a money pit, but pretty cool, speed way zone. Customer service lacking. They did keep it very clean.

by far the best one iv been to!!! waaaaaaaaay waaaaaaay better than arlington location!!! they have bumper cars!!! and its so much cleaner!!! the staff is much more attentive. the staff at arlington suck. i will definitely be coming to this one for now on!!!

We went to a friend’s birthday party here and they have really added new cool stuff for the kids, They had a little race track for the kids to drive on that was pretty cool. I think they need to expand and make them more roomier because these places are always packed! The salad bar was great and employees were really nice.

I havent been to Chuck E. Cheese since I was a boy, mortified by the animatronic terrors on stage. Some nights when the moon is full and the lights are out, I can still remember their hollow eyes and jerky movements.
But now my 5 year old had a great week and deserved a treat so we ventured over to the Grapevine Mills Chuck E. Cheese. It was a Saturday night (shame on me) and we opted for it over the nearby Main Event and the further Dave & Busters (shame on me again).
The problem with Chuck E. Cheese in these modern times is that it’s not fun. There’s not enough games. The games they do have are ticket redemption and thats about it. Im not an interior decorator, but it looks like they just turned on some fluorescent lights and threw some machines in here. The marquee event is a self-​appointed «Speed Racer» which looks like a Groupon purchase in the middle of the restaurant. Its a little track with 4 ‘go-​karts (???)’ that crawl along for a few moments. Not acceptable fun for today’s kiddos.
So, my beef is with corporate. They need a total redesign or at least a bigger space and bigger games? 10% of them were out of commission at least. I know I’ve complained a lot here, but let’s find the shining light– the employees!
It’s been a while since Ive dealt with fantastic customer service from hourly employees. But from the time we walked in (my son and I getting stamped together to make sure we left together), to ordering our pizza, to the Speed Racer employee… every single one of them had a Disney-​like attitude. I was amazed. They smiled, they were kind, they were polite– great hiring here.
One final thought– I am not upper class, nor even upper middle class. I’m just a blue collar worker with 2 kids. But the clientele here made me feel like Warren Buffett. Trashy, rude, children and parents alike screamed and pushed and shoved while we navigated through the tight confines of the few games. They had Manzanita de Sol in the soda fountain– let that one sink in.
All in all, we were prepared to buy the 100 tokens for $ 20 (with coupon, check for coupons), but the 25 that came with our pizza were far more than enough. Pizza is exactly what you’d expect and service was amazing, but no mas Chuck E. Cheese anymore when the other players in the game (D&B and Main Event) clearly have the market share.

Had my son’s 2^nd birthday here, and it was awesome. The manager was hands on with our party and everyone was really great and courteous all the kids had a great time and an awesome time.

Play environment is enjoyable and clean. Limited toddler area. Skip the cardboard pizza, stick with the chicken nuggets for food if you must. Salad bar is skipable too. It’s a Pepsi place. Best not to go hungry, just save it for the kids play.

This is a great place for kids’ parties. They’re very professional and make the kids feel so special. My kids love having parties here.

What can I say? It’s Chuck E. Cheese, so you should know what you are getting into before you even go. That being said, we had my daughter’s 6^th birthday here last weekend and had a great experience. I booked the party online for 10 AM, hoping to avoid the crowds and germs. It turned out to be a great time. The service for the party was spot on, the pizza was better than I remembered, and most importantly, my daughter has the «best birthday EVER»!

We had a reserved Birthday Party at this location for a group of children 6 – 7 years old. The food provided was what one might expect … not gourmet, but not terrible. The hostess did everything well and the children loved playing games, but the overall experience was terrible.
Our guests waited up to 30 minutes in a backed up line to enter the facility.
We had tickets and tokens taken from some of the smaller children while they were in the gaming area.
Additionally, we had a jacket left at our table. Unfortunately, the host, a busboy, nor a customer turned that into lost and found … the following day when we returned we were told the jacket was not there. The only conclusion at this point is that the jacket was stolen.
While I recognize that Chuck E Cheese is not responsible for their customers’ actions, they need to understand that their customers’ actions do impact the experience associated with their facility and services.

Large, as clean as usual but horrible service. No one there when you go to buy tokens and no one there when you redeem. Machines are broken and many were out of tickets.
Kids loved it as usual however I will not bring them back to this location.

This Chuck E Cheese is a really nice one. I’m used to an older location and this one is much newer than that other one. It has a toddler section for little kids which is nice. The party we attended went a lot smoother than my daughters at the other location. If it wasn’t so far from us we would start going to this one instead of the other one. Maybe we might try to even though the other one is more convenant … even though it’s still a major head ake after about an hour this one was less of a head ake than the other one.