Redwood Hyperion Suites

I recently stayed there for two nights. It was a room with a king size bed. The room was very nice and roomy with a kitchenette. Very clean, no smells/​odors, double sink. I like when the sink is separate from the tub and toilet. Customer service was very good. We were greeted by a friendly woman. Breakfast was included. We were asked our room number, which wasn’t a problem for us. I’m sure they do that to prevent outsiders coming in. The food was decent. They had fresh oatmeal so I was satisfied. They had a pool and Jacuzzi but we didn’t use either. Overall, I would stay there again.

Recently, we made reservations online for one a one night stay in the Coastal Suite. We have stayed in this room twice in the past and we were happy with the quality of the room, cleanliness and our interaction with the staff. The current room rate was $ 150 prior to my husband’s military discount, which we agreed to. I even called for details on the reservation prior to making it online.
Approximately 24 hours later, I received an email indicating that IN ADDITION to the cost of the room, they would be authorizing our bankcard in the amount of $ 500 for incidentals at the time of check-​in. I immediately called and cancelled our reservation. I was advised that this is something that they just implemented and would be charging going forward.
Let me say, this is an ASTRONOMICAL amount to hold on our card for incidentals and is, frankly, offensive. I understand that as a business, they must account for potential damages to their property, but attempting to charge someone over 3 times the cost of a nightly stay is completely unreasonable. I have been charged a deposit in the past at other hotels, but the absolute most that I have paid for a deposit was $ 100 at a hotel in the Bay Area for a room that cost twice as much per night as this one. Even privately owned cabins and beach houses do not charge this much.
Attempting to authorize this amount for a deposit is excluding a HUGE demographic of people and I will be highly surprised if they do not experience a dramatic loss of reservations associated with this very, very poor business choice. I am completely appalled.
At the VERY least, this charge should be CLEARLY outlined at the time of reservation so people do not waste their time, as I wasted mine. Notification of this type of change via email is negligent as it could have easily been missed, especially in the case of a last minute reservation.
This hotel has lost our business and that of our family and friends. I suggest they reverse this policy, or at least lower the security deposit dramatically, before they do the same with their other guests.

Nice hotel but awful owner. Are family wedding weekend ended with a owner who refused to give a few of us 30 minutes extra to check out on our last day. We had a large group for breakfast that took longer than expected and when I called to ask for 30 extra minutes to check out I was tole the owner said, «no»!! The were not booked up for that evening, I checked. The were just being jerks. So instead 30 satisfied customers you no have zero. 2 of us needed 30 minutes. Unbelievable! The manager of the Black. Bear restaurant even called on our behalf and was told, «NO»! He said he was going to remove them from their referral list and the owner said, «do what you have to do». The Redwood needs to learn customer service. I feel sorry for there staff. The Black Bear Restaurant manager saved the day just by how much he cared about what was happing. They will be getting a 5 star review.

Excellent accommodations for the price! Large room with the kitchenette, jacuzzi tub, nice heavy furniture, extra touches in furnishings. Quality soaps lotions and shampoos, his and her bathrobes, toaster oven, microwave, coffee machine, dishes, fridge and dishwashing soap. The grounds are lovely. And this is a regular room. Super nice front desk people free breakfast; you can’t beat this anywhere. Extra towels in drawers, extra pillow, blanket, iron/​ironing board, ceiling fan. Pillows are a bit flat, but then I’m not paying the Westin hotel prices either. The mattress and quilt were very good for a good night’s sleep. Minor mechanical issues like hot water takes a LONG time to get to the kitchen sink, but it may have been our room location. Not a problem in tub or shower.

Suite was very nice and comfortable, however we could not get the one of 2 tvs to turn off or adjust the volume for the two nights we were there. Someone mentioned they were grilled at breakfast about there last name and room number. We were asked but we were not grilled about it and we have been asked that by other hotels it’s not a problem. The breakfast was not good at all. Paying 240 a night for two nights you would think you would get more then store bought muffins and cereal. So due to the breakfast issue I wouldn’t go back.

Great place! Clean, people are so friendly and make you feel like family. Tina in the breakfast area is so welcoming and sweet. I recommend this place 100%. If you are looking for a clean, friendly and affordable place to stay, stay here.

So we stayed in a different hotel our first 2 nights in Grants Pass. Our experience there was less than desirable and after a car accident left us here for a 3^rd night we found this hotel. We were so impressed by the grounds and even the room was much nicer than were we had stayed before. Everything went really well until the next morning.
My husband and my mom went to get coffee and some breakfast and were GRILLED by an employee wanting to know what room they were in and what their last name was. I have stayed in a lot of hotels and have NEVER been asked to prove I was a guest to partake in the complimentary breakfast!
Getting back to the breakfast it was not great. Not many options and not that tasty.
The icing on the cake of this stay was check out. We knew check out was at 11am. However my dad was in the hospital and not expected to live (the reason for the trip in the first place). So when we were approaching 11 and there were complications with my dad; I couldn’t leave. I called the hotel to see if we could get a late check out due to our unforeseen circumstances and was told that for an extra 2 hours I would have to pay for an entire second night (around $ 170 with taxes). Again I have stayed at many hotels and requested a late check out a few times and either paid a nominal fee or nothing at all. I was so angry but I had someone waiting at the room so I had to pay. I told the woman on the phone that she was awful and hung up on her after agreeing to pay for a 2^nd night. She called me back to tell me how sorry she was about my dad… whatever!

I prefer to stay here when I am in Grants pass. It is clean, quiet, the beds are good, the staff is friendly and responsive. The breakfast included is reasonable, and the grounds are beautiful and peaceful. It is in the heart of town. Historic buildings and homes are just a few steps away. The hot tub and pool are inviting.

Worst hotel I have ever stayed in. We got a knock at the door at 9:45am asking us to leave even though checkout wasn’t until 11. I ignored them and went about my business packing and getting ready to go. Then a bit later while I’m in the jacuzzi tub the manager of the hotel forces the door open and demands to stand there with the door open until we leave. I am naked in the tub in the living room area at this point. So needless to say I have to get out of the tub and remove her from the room and into the parking lot with nothing on but bubbles from the bath!!! I offered to pay a late checkout fee or even for an additional night but there was no reasoning with this woman. She ended up calling the cops to have me removed for indecent exposure!!! They showed up laughing of course and assured me that it wasn’t the first time dealing with this hag. We had not been partying or being loud just a normal couple on vacation. I hope this review steers everyone clear of that hell hole!!!

i should have read the reviews first! The one star is for a beautifully landscaped property. I could tell they really really tried hard to make it look great and they did a great job.
I was so disappointed in this hotel.
Room clean-​up almost non-​existent even after discussion with night manager and day manager. Bed thrown together like someone was in a hurry. trash cans not emptied. floor not vacuumed. dishes not washed. And I was told that the person who cleaned our room was the best in the hotel.
i will NEVER return.

Been staying here over the last 20 years and it has been great every time and our last stay was no exception. The pool is what the kids look forward to, as its got a real deep end and is salt water. The grounds are immaculate, as are the rooms. It’s pricey, but the value is there if you enjoy the pool and grounds. Honestly, if you just need a bed and head out early, there are better values in town. But for the what we look for in lodging, this place is hard to beat.

Still nice rooms and nice grounds, though Not the value it once was. My first visit was such a pleasant surprise. Second visit a little higher cost, but not outrageous. Third visit, they have doubled their prices… will find something else.

Redwood Hyperion was not what I was lead to believe. Checked in on June 20 to check out on on the 22^nd, My sister arrived ahead of me from a different state and asked to be allowed to sit by the pool and read her book. Sandy, the front desk clerk could not see her way clear to use her pool reader card to open the pool door to allow my sister to sit and read. Sandy told her to come back later when I was there.
When I arrived 3 hours later I took issue with Sandy kickin my sister to the curb to read, She shoved papers in my face and told us she was 86 ing us as that was HER perogative as the manager while Shelly Beaudin was out of town on a 16 year long wait vacation. As we discussed where we should go since she was kicking us out, she relented to let us stay.
Rooms were clean, however; the balcony rooms, one of which I requested was unavailable due to an overflowing toilet. Six balcony rooms unavailable due to one overflowing toilet? Saturday, June21 guess who is there in those balcony rooms «PEST CONTROL». I asked an employee why pest control was servicing the balcony rooms and I was told «maintenance». I think BED BUGS. BED BUGS are the only reason I can think why a block of rooms would not be available.
The grounds are lovely but I will not stay again.
Breakfast is carb city, possible bugs in the room, front desk Sandy will kick ya to the curb, bathroom doors barely clear the toilets.

We stayed here for 4 days (in the suite) for a large event and booked a room block of about 20 rooms. The suite was very nice, but we had a lot of bad service experiences in general. It’s not that staff weren’t friendly, but they seemed put-​upon to have guests. One good example is one of our guests asked the front desk for an extra glass so they could do a toast in their room. They were told «no, only 2 glasses per room.» Such a small gesture could have gone a long way. I also asked if they had a freezer I could put something in for just a couple of hours. «No, the freezer is for employees only.» At one point we were casually chatting in the lobby (not about breakfast), and as we’re walking out the person working yelled «If you guys want breakfast, it’s too late, we put it away.» Bad service at every turn, but maybe in time it will improve. They also came to clean the rooms at 9am, which annoyed some of our guests. If you’re staying here for a night, I think it’s probably good, but I definitely would not recommend booking a block of rooms for any occasion.

We stayed at the new, newer, newly remodeled? «Redwood Hyperion Suites».
The room was nice, freshly updated with cable & wi-​fi. Although I don’t understand why you didn’t spend the extra $ 50.00 in the bathroom to give it the same feel. Poor lighting, drab paint & a shower curtain rod that’s falling down. The Exterior & Grounds are very nice and recently been upgraded.
The little interaction I had with the staff went ok.
The continental breakfast is nothing to write home about (pastries, juice & cereal) but it was served in a beautiful room.
For $ 30.00 a night less (and without the waterfalls in the yard) I could have stayed at the Best Western which has a restaurant on an adjoining property. When I made the reservation I had tried to upgrade to a larger room, thankfully that was unavailable.
They have made a huge investment in the property & with a little work on the creature comforts they could give a «wow — experience» instead of a «meh — experience».
It’s a nice place and 3 stars may be fairer. Which is a shame based on the improvements they could be getting 4 or 5 stars. Instead I left feeling like i’m being charged a higher price point to provide a ROI for your facility upgrade while receiving a «hotel chain» experience.

Always nice staff and the rooms are clean. I’m not casting any stones with 3 stars; just saying if you’re tired and need a quiet place, this is it.
May I suggest you improve the breakfast offerings with fresh fruit, good cold cereal selection, toast, and yogurt?

Off-​season prices are great! Clean, nice updated rooms. Pleasantly surprised. Would I recommend to my friends? Yes! Although the hotel is right on one of Grants Pass main roads, the room is quiet. Includes breakfast which is more than just a cold packaged Danish and juice/​coffee. If I ever find myself in Grants Pass again, I will be staying at the Redwood Motel.

Just spent 3 wonderful days at my 55^th year class reunion, and then I got home! And much to my surprise we had hitchhikers, sugar ants in every thing we owned. We had told the maid Saturday morning that we had see a few, and she assured us it would be taken care of. Have stayed there many times before, even back in the 50’s but won’t be staying there again, and by the way the breakfast sucks, lower the room prices and skip the breakfast.

Clean and comfortable and great if you’re traveling with a dog. Love that they have special pet rooms that have tile (instead of carpet). Bed was comfortable. Price was reasonable. There’s a continental breakfast included, but we decided to pass on that. Great areas for pets to run around and stretch their legs.

An ok kind of place. At 11 pm and not too many options left on the table we stumbled into this motel. The room was clean and the shower was super good. It didnt take forever to get hot water and it was very clean. At only $ 70 for a one night stay was worth the price.
We didnt stay around for the free continental breakfast, but previous reviewers said it was just junk food! lol.