Chat Cat Stores

This store sold me a black-​listed phone. From US Cellular: The phone is either stolen, has been reported lost, or has a large collections lien against it. MOST unhappy with this situation. Going back tomorrow for a refund, and if it’s refused, I may proffer charges for selling stolen property. Let’s hope they are willing to refund me.

I received a most excellent repair on my Samsung note 2. Broken glass replacement as good as new. Excellent stock of cases even for my old Note 2.

So disappointed! I had received a replacement phone from T-​Mobile (original had been damaged). Since there are no T-​Mobile stores in this area to set my phone up for me (as they have done in the past), I asked Jesse if he would set up my new phone, transfer my data from the broken phone to the new one, and «wipe» the old phone clean. He seemed very friendly and sold me a tempered glass cover for the new one. When I picked the new phone up, I asked if the old one had been «wiped» as requested. The salesgirl on duty called Jesse, who said he had «spaced it», so I left the old phone once again, to be cleared of data as previously requested. Once I began using the new phone, I realized that the only thing I could see that had been transferred were some photos. My contact list was a mess! It was not as it was at all. It had become synched with Facebook and email… something I did not want! So, I have to try to recreate my list myself. Nothing else transferred… APPS, accounts, logins, nothing! I had to completely re-​create my phone MYSELF. As far as setup was concerned, I had to completely set the phone up MYSELF from factory settings. So… I spent $ 50.00 for transferring 155 photos… and nothing else. I brought all this to their attention when I went to pick up the HOPEFULLY «wiped» old phone…(for the second time), and still no Jesse to talk to. I told the sales clerk on duty that, at this point, I wanted to know just exactly what HAD been done? What had I paid $ 50.00 for? She said she would have Jesse call me. He never did.
I was led to believe I would have my new phone basically mirror the old one. That’s why I took it there. I was willing to pay to avoid all the aggravation of reloading APPS, setting up, etc. In the end, I’m the one who did all of that… but I’m light $ 50.00 in the process.

Thanks, for stealing my money and ruining my tablet when all I wanted was a new battery. Beware of any behind the scenes work on your own quality Galaxy tabs folks, it’s costly. No one is willing to take the blame for breaking something but they’re willing to give you back a broken 6mo old tab for a cool $ 50. They had me up to $ 87, so maybe I got off lucky. Thanks again…

I’m rating this place with a 0. As in Zero knowledge about products Zero customer service and Zero ethics. My wife and I recently moved here from the mid west to remote location between Grants Pass and Rogue River where cell phone service is minimal. My wife stopped in to inquire about a proper cell phone booster for the house to improve the signal. Well the sales associate lets say thief 1 sold her a signal booster for a car not a house. my wife returned and a sales associate lets say thief 2 sold her a kit that takes the cell phone booster for a car and makes it for «office use». Reluctantly we tried it and wouldn’t you know it IT DIDN’T WORK EITHER. So after a conversation about a 14 day return policy which we were under the 13 days, Chat Cat «thief central» states they MUST CHARGE A RESTOCKING FEE”. A restocking fee on an item that doesn’t work? An item your thief associates recommended for a job that it was never intended for. Really AT&T Really Chat Cat? Save your money STAY AWAY!

I’ve gotten good service from this store every other time I’ve gone in there. Today was very different, the worker ‘Maria’ was unprofessional and rude. I commented on how the corner of the screen protector wasn’t attached she said «some workers won’t even put them on for you». I wouldnt have bought it if that were the case. I’ve gotten multiple screen protectors from this store and they have placed them for me every time without complaining. She then threw the trash in an area where the can used to be then turned to the other worker ‘Brian’ and told him to pick it up. She is not a good employee.

Had a good experience
The clerk was helpful and knowledgable
I would go back again
Lots of products to choose from
The last time I was in the chat cat store was not that Pleaant
It’s good to see they have changed to the better

Chat Cat is in a great location, they were very helpful even letting me try several covers for my phone. They were friendly and funny, I would recommend them to anyone and they have a nice selection of products. Check them out.