Charter Communications

Excellent customer service… easy cable installment process

a nice young man came to our house and promised that charter would pay all the disconnection and early termination fees if we left direct tv… when we had direct tv, we both had dvrs that recorded four shows at a time, anyway, we fell for his speech… when the people came to install the new charter cable, they gave us boxes that looked like were from the Smithsonian. The guy who installed said go to the main place on rogue river hwy and they will give you two new small boxes. We went in and the guy behind the desk was not helpful at all, told us that they got a shipment in today but everything is gone. He then said come back next Tuesday and maybe we can get a smaller box. I was livid. Did I mention the humoungous box I have in my room doesn’t even record. I am sorry I went with Charter.

If I could give this location a thousand thumbs down, I would. The folks at the counter do nothing to assist the customer with important issues like moving a cable box so it won’t be damaged. After 8 weeks –going down to this office at 620 Rogue River Hwy and speaking with 2 different service reps whom I suspected of having frontal lobotomies and calling the service repair line at 1−855−336−9503, as this office advised me to do and leaving voice mails that were NEVER returned, I decided enough was enough… I called Charter’s call center at 1−888−207−1540 to get assistance from service agents who knew what to do and cared enough to do their job correctly and assist the customer. If it were not for us –the customer, these people would NOT have a job! My order has been processed and will finally be addressed and corrected this next week.

My neighbors have Their service and had an issue. The tech came out and told them they need to re route the line, that ran over the top of my house. They wanted to bury a line that ran through my property to my neighbors. They asked my wife for permission at which point she told them they needed to deal with me, her husband about the request. I was never contacted. PERIOD.
2 days later I Come home to a trench running from my backyard to my front driveway. Come to find out they decided to lay the line without permission!
I contacted charter and angrily expressed my issue with them. A supervisor came out to my house a day or so later telling me they have an easement and didn’t need my permission. What do I want an apology? I told him to show me the easement– as I had already done my homework, contacting my title company. There was only 1 easement for pacific power!
After 2 months of dealing with a regional manager, they finally agreed they had no easement and no right to bury the line on my property without my permission. I made them remove the line and negotiated a small cost to them to repair what they had done.
However, due to their blatant disregard for personal property and lack of knowledge regarding their rights of easements I will never do business with them. I wonder how many other people they were able to strong-​arm… Others who may not have taken the time to make sure charter was doing things legally and ethically…

Be careful when they install cable. They will try and charge you an installation charge. Also, they installed cable on a rental we own. The tenant found them drilling a hole in the wall to put in a new internet port. When asked why they were doing this when there was another port on the wall, they reportedly said because this is the way its done. They eventually agreed to pay for the repairs and setup the already installed internet port.