Great customer service and friendly, thorough tech. Customer service with a smile does not a good heating company make, however. They could not fix my 20 yr old, Goodman furnace, whereas a second company could(and did!). The tech spent more time cutting into my furnace and inspecting the furnace’s ceramic rings with a hi-tech camera to «prove» that my furnace would be unfixable than actually trying to fix the machine. I would really watch the integrity of this company and the nature of their sales pitch(it is filtered through the tech talking to his manager via text/email). Get some other estimates and observe. they thought I was a sitting duck and gave me an estimate literally thousands over the competition. If not, you may be paying a pretty price.
Laura B.
Classificação do local: 3 Wayland, MI
The technician was very nice and dressed professionally, but I think I agree with Bill T. I figured I would give them a try, it was just my yearly service. I was told that I needed to replace my failing blower capacitor(??) and that it would be very bad for my furnace if I did not replace it.($ 99). He was also trying to get me to buy a Surge Protector for $ 396.00(which I did not buy). I felt like I was at Uncle Ed’s… Kept trying to get me to buy stuff I probably didn’t need. He was also stating that I should have better filters and they could send them to me direct at $ 25.00 per filter.
Kip H.
Classificação do local: 5 Grand Rapids, MI
Had a great experience with this wonderful company. My furnace went out in the middle of the night. I called them and they came out to my cold house with in the hour. A full hour before their scheduled time. They expertly diagnose the problem, and went over all my options. Repair or replacement. Since my furnace literally caught on fire, I opted for replacement. They gave me more than a competitive quote with very high quality products. They came in and covered up my floors, and replaced my furnace within 5 hours. They left my house cleaner than what it was upon their arrival. I would highly recommend this very professional and impressive company.
Bo J.
Classificação do local: 1 Somerville, MA
Called to ask about getting a furnace inspection and they said they needed a credit card on file to schedule it. I ended up canceling the inspection because they kept pushing back the date but then got a letter in the mail saying they were billing my credit card for«Club Membership»!! What kind of super shady practices are these? I guess no one would voluntarily sign up to be a furnace club member…
Byron Center Realtor S.
Classificação do local: 1 Byron Center, MI
They were willing to charge me 300.00 vs 139 for the owner of the home. Not very good service.
Demetria F.
Classificação do local: 1 Wyoming, MI
Hi John. I agree with Mr. Vredevoogd. His firm provides a quote for their service. I received a quote of nearly $ 1000 to replace the heat exchanger on my furnace. The estimate was not itemized and when I asked for an itemization, the technician told me the firm provide«forward pricing» and did not itemize repair estimates. When I pressed him for the information he told me $ 175 of the estimate was for a warranty processing fee from the manufacturer of the heat exchanger. I contacted the manufacturer’s recommended repair firm for a quote. They had no idea what a «warranty processing fee» was, and explained the manufacturer of the heat exchanger charged no such fee. The firm I contacted was Redmon Heating & Cooling. Redmon providee an estimate nearly two thirds less than Vredevoogd, and completed the work to our satisfaction. When I shared my concern with Mr. Mike Vredevoogd via a letter, he responded with a letter. In his letter he made disparaging remarks about his competitor and failed to acknowledge my concerns.