The Service Professor

Outstanding first experience with The Service Professor. Steve Decaire did an excellent job on our repair and explained the advantages of periodic reviews of our systems. The approach of The Service Professor seemed very professional and pro-​active.

Scott was very professional. He knows about the equipment he works on. He knew what the problem was with my air conditioner and told me what to do. He was very personable and easy to talk to.

Had Steve Decaire from the Service Professor stop by today. He came to do the annual plumbing checkup that is part of their service contract. Steve was a great guy and very knowledgable. He brought a few things to my attention that could have been a real problem down the road. While Steve was here, I was on a work conference call… he was very respectful to me needing my space for work. The Service Professor hires great people! They are very easy to work with WITHOUT the HIGH PRESSURE SALES! Nice job… again!

Amazing service all the way around. Fast to get to my home, very courteous while in my home and very attentive to my being on a budget. Scott gave me a detailed explanation of my options and his recommendations as a professional.

In the past, most of the HVAC companies I have contacted in the past had just terrible customer service and it seams like you have to almost beg them to call you back. I just called this place and was surprised how professional, organized and prompt to help they were.

We had a few odd jobs that we wanted done around our new-​build 1.5 year old home such as installing outlets in a kitchen island, adding a floor outlet, installing and reinforcing a ceiling fan, and switching out light fixtures. It took about a day and a half and everything turned out perfect! We had Jim F. who was extremely knowledgeable and helpful. I was pleasantly surprised when he came out to quote my price and then said he can get to work right away (that is unheard of!). When he was finally complete with his work, he noticed a few things he accidentally didn’t quote me initially and said those are going to be free of charge because they don’t go back on their initial quote price (woo hoo!). I received a phone call about 15 – 30 min out from when to expect Jim to arrive each time which was helpful as I had a newborn at home with me. Jim was very good about explaining the electrician lingo as he helped me to understand the different circuits he was creating because we had a nice treadmill that we wanted to put on one of the new outlets he installed. He also shared with me the difference between hooking up outlets the correct way and speed-​wiring outlets because our builders chose to speed-​wire our outlets, I will want to have that checked in a few years to prevent potential fires. Of course, we will be calling the Service Professor to have those looked at!
Most importantly, they knew the way straight to my heart when they dropped off a cookie bouquet to thank me for using The Service Professor (I have a feeling it was because of the dollar amount spent but I am going to assume it was because of me and my family’s friendly faces!) Oh and speaking of dollar amount; the total was definitely fair and well worth it when you want high quality work and professionalism.
Thanks Service Professor!

I am very pleased with the project completed by The Service Professor’s plumber. He took care of my old galvanized lines. Now I can relax and know I have good pressure and safe water to drink.

Quoted me $ 400 to hook up a washer & dryer. No parts just labor. Needless to say, we declined for the excessive charge but still had to pay the $ 59 service charge. We confirmed w/​the manager and he agreed $ 394 is a fair price to hook up a washer and dryer to a new home. Thanks Service Professor. And we don’t need a reply saying «we are sorry you feel that way» because we discussed this already.
The owner, Brad called me the following day after posting this review. He stands by the price and agreed to disagree with the price. As a consumer, of course we want the best value. He was nice enough to refund the $ 59 service charge.

We’ve used The Service Professor several times and have never been disappointed. They respond quickly and their technicians are very thorough. They give you a detailed explanation of the problem and options for repairs. Very happy with the service!

Josh came out to do our annual electrical inspection. He was right on time, wore shoe protectors and did a thorough check of our house’s electrical. I understand enough to be dangerous, and Josh took the time to explain everything he was doing and why. Service Professor is a legit company, which is why we signed up for their annual plan, which pays for itself after the first service check. Great value!

My mother recently lost my Dad and there were several issues that needed to be taken care of around the house. I live out of state and was unable to help her. She needed several plumbing problems addressed and was in need of a new furnace.
They were understanding, prompt, and gave several different choices that were easy to understand. Not the most inexpensive, but, in my experience, you get what you pay for. I would definitely recommend them and I will only trust them to help my mother with everything.

Antonio was friendly, courteous and professional. He was thorough and explained things clearly.
He did an excellent job installing our new Lennox furnace, and was careful to clean and pick up after the job was finished.

We are always happy to work with The Service Professor. This time was no different.
Scott F. came to our home to conduct our yearly heating evaluation. We haven’t had any problems since our last evaluation so I anticipated no issues.
Our furnace is working great. Scott replaced the humidifier filter and drainage line (also secured the line to the humidifier to prevent leaks). He checked the furnace filter. Scott was very friendly and courteous. He proposed a UV light cleaner for our furnace for our consideration but was not pushy.
As in the past, this visit from The Service Professor was efficient, friendly, professional, and thorough. We’re so happy to have our home cared for by this company.

Rich, Paul and Steve did a wonderful job fixing our water main break. It was a tough job, but throughout it all, they were kind, courteous, honest and caring. They were great thinking about the needs of our family, as well as getting the job done well. Thanks guys for all your help!

I am very happy with the service I received from Roger from The Service Professional! He gave me options, explained his thoughts very well, was funny, and the bill was very reasonable. Will deff go with your company/​hopefully Roger in the future. Thx!

Josh is a wonderful person that put up with my dogs antics, and all the mess while we remodel, and try to get organized. He explained everything very clearly, offered suggestions, and ideas when needed. He was efficient, cleaned up after himself, and even brought in packages from the porch when they were delivered. He had two visits with us, and when we do more in February we’ll be asking for him! I love this company!

Wow. Excellent work. Not the cheapest, but the professionalism and quality of the work by far maddeningly that. We needed a new water heater and other plumbing repairs. Jim was professioanl, courteous, and an all around class act. When I called the office they were extremely nice, helpful and pleasant to deal with as well. I’ll call them for all future plumbing and heating needs.

We couldn’t be happier with Adams help, professionalism, and work! He was very respectful to our home, wearing coverings on his boots, through in his questions and investigation to determine the root cause, and patient as we worked through the warranty company afterwards. We would certainly hire Adam again and will refer all our friends and family to this company in the future!

I am more then satisfied with the service that I received from Jacob S. and The Service Professor. I called them come out to do a few repairs on my home’s electrical system. First and foremost they are extremely professional and very upfront with everything. They laid out a plan for everything that they were going to do and did it exactly that way. They also gave me many options to choose from on how to best manage my problem. I highly recommend having them come out and take care of any issue that you have.

They are very nice people. However they missed my appointment today. Also in the past I have been given different quotes by the same person in their company when I had them inspect and replace a gas. The first was when I called them for an inspection of it, the second was when I had them do their heating and cooling inspection, the second quote for the same job was half again as much. Also when their plumbing inspection was done, the price seemed high for the repairs they recommended so afterwords I had another quote given to me and indeed their prices were higher. Their membership is simply not worth it because they overcharge for their work. You are better off going with an independent service professional.