Roto-Rooter Plumbing & Drain Services

I called them to fix roots in my sewer line. He couldn’t fix it, then he put a camera down there without asking and charged me for it and not only that he said «I hope you know it’s a $ 50 charge just for me to drive out here» Nobody told me about any charge, he was here for 15min did nothing and charged me $ 225 for services I didn’t approve of. Never using this company again.

Roto-​Rooter provided great, friendly, and confidence-​inspiring service.
We came home to a messy sewer backup in the house we’d just bought here in Grand Rapids. It was a Friday night in the middle of a huge snowstorm and deep freeze, and yet Roto-​Rooter was able to send their plumber Josh close to midnight – despite subzero temperatures and terrible road conditions.
The cost for snaking and scoping our line after hours was $ 360 – pretty reasonable, when other places had quoted $ 500 or more. (Credit cards are accepted.)
Josh was a consummate professional, and very personable and friendly to boot. He snaked and scoped our line, cleared out the problem, and identified several plumbing problems to correct – including a small gas leak we hadn’t noticed.
When I call service professionals, I always worry they’ll be working in a way I don’t understand, not explaining what they’re doing, or treating their work like a trade secret. In comparison, Josh was empathetic and explained and demonstrated what he was doing. This put our worried minds at ease.
I admit I was a bit skeptical of calling a nationwide chain, but that fear proved unfounded. This particular Roto-​Rooter location on Jonquil is a full-​service plumbing business (d/​b/​a Buck Creek Plumbing) with Master Plumbers and can handle a full range of plumbing work, not just drain cleaning.
In the end, Roto-​Rooter treated us people to be helped, and not just a problem to be solved. We would definitely call Roto-​Rooter for plumbing needs in the future.

Fast, friendly, customer-​focused service with reasonable prices.
Used RR to fix a «running» toilet in my rental house. The service technician called both me and the tenant to confirm their arrival time. They arrived on time to the house, diagnosed the issue, and ordered a new part to fix it that same day. The part arrived quickly and they came back out to the house to repair promptly. They did not charge a diagnose/​trip fee and did not charge me double for going out twice: I was charged only for the labor and time to put the new part in. The bill was correct and arrived promptly to my attention. Tennant said the technician was friendly and comfortable to work with while at the house.
Will be using them in the future for plumbing issues!