Northeast Automotive

I’ve worked with these guys for a year now and have always felt that I received honest work and evaluations. These guys are trustable.

My experiences with Cliff and Paula have been nothing short of spectacular! NE Automotive is very timely (typically same-​day or next day service), professional, and trustworthy. Cliff will never do unnecessary work on your car. This repair shop is the most honest one that I’ve used. I would recommend them to anyone.

I’m very pleased with the service I received at Northeast Automotive. I was referring to them by another mechanic. I found them to be friendly and professional. I’m sure I will do business with them again will certainly recommend them to my friends.

First time using this place and I got to say what Awesome service! This place rocks. Will be bringing my vehicle here for everything from now on!

Cliff and Paula were very kind and helpful during both of my visits. They shuttled me to and from work as needed and were accurate with their estimates and quick with their repairs. I felt I was in good hands!

We have taken both of our cars to Northeast a few times and we are very VERY pleased.
We recently moved to the area and it is so hard to find a good mechanic. We tried this place because it was close by and had good Google reviews.
The first time we called because we had just purchased a used car and the cruise control didn’t work. We had no idea if it would be a big job or not. Cliff said to bring it in and he would look at it. He did and fixed it for free! He said he just had to re-​hook something and it worked! That won us over! He could have told us it was $ 200 and we probably would have paid just because we had no idea. We really appreciate their honesty and integrity.
We will continue to use them and recommend them!

Starting bringing my cars to Northeast Automotive a couple years ago simply because they are located close to my new home. Great service and good work. Cliff is an honest guy who will tell you the truth whether it’s good or bad news. He and his guys do good wrok and get things done on time.
If Cliff tells youy a price, that’s the price you will pay, he worked on my girlfriend’s VW and quoted her a price, I think he ran into some part pricing issues because for at least 3 hours of labor he only ended up charging us $ 37 for the labor, just so he could keep his word on the price he quoted I believe.
I’ve recommended him to my father and my little sister since and he’s been just as good to them.

It’s been a couple years since my last review and I’m long overdue for an update. As happy as I was when I left that review, I’m even happier now.
Cliff and Paula run a first class service shop — I can count on a candid, honest assessment of our vehicles. Cliff will tell me what needs urgent repair, what doesn’t matter, and what to keep an eye on. We have Northeast Automotive inspect vehicles before we buy them and we drop our vehicles off prior to family vacations so we can head on our trips with peace of mind.
If you’re looking for an auto repair shop in Grand Rapids where they truly care about happy, long-​term customers then this is the place!

I’m always kinda leery about taking my truck in for service. I’m in Technology, so I can research any problem my truck can throw at me, and I’ve got a decent understanding of how all of the parts of my truck work. But there’s still a lot of magic under the hood.
When Cliff explained what he thought was wrong with my truck, we connected on a «techy» level. He thinks like I think, and prefers to research and troubleshoot a problem rather than throw parts at it.
I’ll be taking both of our vehicles to Northeast Automotive from now on.