Land Rover Grand Rapids

²⁄₁₉ UPDATE: I have spoken with the sales manager, Paul Flood who assured me that the appropriate personnel have been coached in the areas mentioned below. Paul was very pleasant to speak with and work with and strongly feels that my experience should not be a reflection of the standard they strive for. I truly believe that Paul has done everything in his power to help bring this issue to resolution and to work with me on this unfortunate experience.
I was advised that if I remove my review/​s, that I would receive compensation for the poor service that I’d received over the last couple days. Unfortunately, I cannot remove my reviews and I think it’s important that my voice is heard, but I will increase the star rating by one star. I am not looking for financial compensation, but I want to raise awareness about my service and make sure that future customers are aware that if the service department fails to do their job in full, the customer is expected to make multiple trips (or pay for their vehicle to make multiple trips) to the dealership at their own expense, even when the dealership is at fault.
Original post: I am amazed by the poor customer service at this location! They are operating far below the Land Rover standard, and I will never let them touch my Rover again. Here is the timeline of events that took place:
My vehicle suspension was damaged in cross-​country transport, and towed to them on Tuesday afternoon/​evening.
Wednesday, Dave from Service calls me to tell me a suspension bag is leaking. He later calls to tell me it’s been replaced and my vehicle is ready for pickup.
Wednesday night, I make the drive from St Joe MI to Grand Rapids to pick up my vehicle.
Thursday morning, I get in my car at 8:00 am, and the suspension fault warning is still present. I contact them and ask them to come get my vehicle because they did not fix the problem. Dave argued with me over the span of several phone calls that his job was to replace a part, and he did that, so it’s not his responsibility. I assure him that my vehicle was sent there to be fixed for suspension fault, and while he may have replaced a part, he did NOT fix the issue! He later called me and apologized for his poor behavior and sends someone to pick up my vehicle.
Friday, today, they bring my rover back missing half a tank of gas. That’s not okay to me. The reason the vehicle had to go back to them is because they failed to do their jobs. They’ve already inconvenienced me, wasted time arguing with me, and now that the rover went back to them, they still drained my tank and didn’t re-​fuel it. The trip back to Grand Rapids would have never had to happen had they done their jobs in the first place! If you do not fix the vehicle entirely and it needs to come back, it should be at the dealership expense, not customer.