Bianka Bridal

I came in with my bridesmaids to try on dresses. We came in to look and see what kind of styles suited my ladies, so they were trying different dresses. We received little help and no offers to help, and the women who were supposed to be helping us rolled their eyes at us and talked negatively behind my bridesmaid’s backs about how they looked in the dresses. An experience I expected to be fun turned out to be awful. There were dresses that I would’ve been interested in choosing, but I definitely won’t be going back to Bianka any time soon, they were incredibly rude and unprofessional.

Had an amazing experience with Bianka! The ladies were so sweet, patient and informative and made me feel so comfortable making such a big decision! Love the gown I chose and will definitely be recommending Bianka to any newly engaged friends!

My daughter and I visited this salon and were immediately impressed with the very high quality of the gowns. We had spent a weekend in Chicago looking at everything from large shops with vast selections to small, designer boutiques with no luck. At Bianka, we noticed the obvious excellence of the materials and how each gown was made, the uniqueness and fineness of the lace, and the beauty and intricacy of the beading on their dresses. I believe you get what you pay for, so I expected the prices to be outrageous, but here, they carried a range of absolutely gorgeous dresses that seemed very reasonable for the price. The sales people were very warm and friendly, with plenty of smiles and patience to help my daughter to reach a decision she is thrilled with. If you are looking for a truly beautiful, unique, and high quality bridal gown, it would be worthwhile to look at the selections at Bianka Bridal!

Rude, not helpful, no responsibility taken for poor quality of work. Do not expect these people to work with you after your garment is sent to you. Horrible customer service. And if you are calling in your measurements, don’t bother… I received a dress that was a size 16 and I had to have it altered to an 8. The alterations were exactly half the price of the dress and the dress had clasps and snaps showing. Far too expensive for such poor quality of work… do not give them your business, it will be more work on your end!

Our wedding party came in with an appointment. We had to wait for the previous customer to finish, which was fine. We looked around while we waited. The salon is very pretty.
We have had several family weddings and did a fair amount of shopping in Chicago for dresses. We were looking forward to supporting a newer, local business. We were hoping for that ‘bridal salon’ experience. We were disappointed.
The salesperson that helped us had the knowledge but not the people skills to be selling wedding dresses. She did not make it a fun, memorable experience. In general we received a lot of unasked for opinions about color choices and styles for the wedding.
As the bride tried on wedding dresses, we became so irritated by the saleswoman that we all knew this was not where we would be purchasing a dress. She mentioned the time several times so we would be aware that we needed to finish up for the next customer.
They have beautiful dresses. They have a beautiful bridal salon. They have a nice location, especially by Preusser’s Jewelers, which is a favorite of ours. They need to learn how to make the event of shopping for a wedding dress a memorable occasion.
When you walk out of a business you want to feel good about the experience of spending your money. Teach your salespeople to treat every customer like they’re special and you’ll do very well.

We had just started making wedding plans for my daughter when I stumbled upon Bianka’s during festival this summer. I popped in to check it out and was blown away by the charm of the shop’s atmosphere and friendliness of the staff. When I asked about setting an appointment they were very accommodating and let me know that walk-​ins are also welcome. When I left to go back to festival I had an appointment set, free wedding magazines in hand and knowing my daughter was going to have her «Say Yes to the Dress» style moment!

This was the first (and only) place my daughter went to try on wedding dresses! Yes, Bianka’s is that good! The dress selection is great and the prices are very reasonable. We had a $ 1,500.00 budget (and that would have to include alterations). The dressing and viewing area is beautiful and the staff treated us like royalty. I was really impressed that they had larger sizes for her to try on (she’s a 16). The dress she choose fit her perfectly and did not need any alterations! Plus it was under budget!
If you are wanting to have an elegant wedding dress shopping experience with a personable touch, without having to go Chicago or New York, Bianka’s is the place to go! The décor is beautiful (couldn’t stop admiring the chandeliers!), the dress selection is great, the prices are reasonable (and I’m a bargain shopper!), and the staff is very friendly and accommodating.
These are a few other things that impressed me:
Walk-​ins Welcome
Recommendations for Alterations in shop and at SE location
Is willing to work with you on a payment plan
Will hold your dress and have it pressed and ready for the day of the wedding.

I recently got engaged and I work downtown in the same building as my MOH so we decided to go on our lunch to check out Bianka’s. We did not have an appointment because we wanted to look and see if there were dresses that I was even interested in trying on. When we walked in there were 3 girls sitting around a table and one of them said, «can we help you», without even getting up from their seats. I told them we were going to look around and then possibly make an appointment. During our browsing, the girls stared at us and spoke in a different language which naturally made us think that they were talking about us. We weren’t even done looking around and one of them got up to straighten the dresses we had been looking at which made us feel like we were not welcome to be pulling them out.
Beautiful shop but not a welcoming atmosphere and I will not be going back for my appointment in fear that they will make fun of me behind my back in their different language.