Tarrant Dialysis Center of Grand Prairie

First of all I would like to comment on the customer service this center offered us, the employees there are very rude and look like they don’t enjoy their job. Not to mention the throw some signs of being racist against Hispanics. The women at the front desk always had a snotty and cattie attitude. There communication level is about a — 1 they obviously don’t know what they are doing. They would ask us the same questions every time we were there and every time we would tell them «will don’t you have her file? They would always say «it’s in a locked office and that person is not here yet» and that should be our problem?
My main concern was the fear not (My mother) getting the proper treatment, since they acted like they didn’t know what they were doing. They would ask my mother every day how many treatments she was going to receive and for how many hrs. Are you f**king kidding me? How would my mother know that? Don’t they have her file? When we did the transfer form San Diego CA to Grand Prairie TX they should have had all her information on how many treatments she was getting and for how long. They are asking us like if we were the employees and they are the patients.
Overall they made us feel like my mother wasn’t welcome, a message from a one time customer to the main director of this Dialysis Center please work with your employees on how to be better with their patients and most importantly they need better communication skills. We will treated very poorly, next time my mother is visiting I will make sure we don’t get transfer to your center ever again.