Star Quality Braids

Typically, when your customer is not satisfied with the services that YOU have provided, you don’t bluntly ask the customer, «Ok so what do u think we should do now?» It would be more appropriate to give your customer options on how the issue can be resolved. So… Instead of being nasty or confronting Matty at face, I decided to do her a favor with a little constructive criticism. So… From jump this was just an utterly unsatisfying experience for me. As soon as I walked into the door, I was halfway greeted. The ladies that were there at the time were Love and one other young lady. Love apparently is fairly new because the other lady was telling her what to do and how as she began on my hair. I don’t mind the new girl starting the back of my hair because everyone needs the practice. Once Matty arrives, she’s chastising the two ladies for not cutting the hair correctly for the length that I wanted. So, ¼ of my hair was taken down and rebraided. Fast forward. My hair is all braided and Matty puts my hair up in a pony tail and she cuts it. I may have wanted shoulder length braids, but I surely didn’t pay $ 180 for a cut up MESS! Not to mention, shoulder length to Matty is lower neck/​clavicle. Later on when my hair dried from their wetting it, I noticed clearly that it was atrocious. That’s when I texted Matty and she asks ME, «Ok so what do u think we should do now?» We agreed for me to come back in so that she can fix it. I took upon myself to take down some of the braids because that’s what she said she would do, but come to find out, she only meant take down the ends, and I admit that was a mistake on my part. I work 6 days a week at the present moment, and I had taken off work for my appt, so going back in the next morning was a real inconvenience and a time crunch for me, so I thought I would start the process of unraveling the braids. I own that miscommunication, even though she did not specify «ends.» Needless to say, she was so upset that I had taken some of them down, like I thought she would do anyway, then she refused to rebraid my hair. That was fine, but at least she did offer to give my money back in full. Well Ms. Matty. Had you not CUT my braids in the first place, we wouldn’t have had such an ordeal. Who does that? I’ve never had braids cut like that before! NEVER… ever, ever, ever, ever… AGAIN will I give my hard earned money to Star Quality Braids. And I’m glad I’m a woman who doesn’t mind the random conversing because while the three of them were working on my hair, they started talking about birth control and bleeding for 2 months and not wanting to bleed, etc… unprofessional. By the way, she’s in the shop 9am-​5pm with the exceptions of Saturday. Their Facebook page says 8am-​8pm, which I believe are the «phone hours.» It pays to research places, as I did, however you win some and you lose some. Bottom line, I am the paying customer.