Kelly Cleaning Service

Excellent first experience. The two technicians called ahead, arrived on time, and performed the work in a professional, thorough manner with attention to detail. The water-​damaged carpet some people said I had to throw out, looks amazing now. Kelly Cleaning uses enzyme cleaning agents, spot cleaners and the high temp water after vacuuming, which is what I searched for online, and how I found them.
I have used a multitude of services in Michigan and other states for carpet cleaning have paid much more in the past for for less than satisfactory results. I will definitely use their services again.
Since I am pretty fastidious about the properties I manage, I was on site and oversaw the work. I do that with all my contractors, and they know I care and do what I can to help them do the best job they can do including pointing out the specific problems areas and making sure I’ve cleared the area for them.
After the cleaning, they let me know which areas might still have some staining even after spot treating and hand cleaning, so that I could manage my expectations.
I noticed the other review was written a over a year and a half ago. All I can say is that the job they did today was outstanding. I found out it’s a local family owned business, which I personally like to support, and would recommend them without hesitation based on the services performed today.

Late, expensive and caused damage.
They were late and tried to charge us more than the website, although they corrected it on the date of service.
They made a carpet crease in one room much worse, and made two areas of stains much worse in two separate rooms. In addition, they knocked a hole in a wall with a doorknob.
We called them about it, and they insisted we wait for a week to repair the hole so they could take a look. Then, when the owner arrived, before even looking at the hole, he denied doing it. Then he said «hey, you were here the whole time». Actually I left as they were finishing the job, and they let themselves out because they were running late and I had another appointment.
As I told him, it was only a $ 100 job, so what’s my recourse? Am I going to sue him for $ 100? No. If he would have just looked at the hole, and said «wow, that sucks, sorry» then I would have just dropped the issue and repaired it. But his poor handling of the situation prompted me to do a review.
There are many other options to have your carpet cleaned. Don’t use Kelly.