Enterprise Rent-A-Car

Arrived from Denver on Schedule. Went directly to counter. Place was very busy, but the staff was very helpful. Our car was there as promised – clean and ready to go. However, it was a car I had not driven before and I needed extra instructions. While the staff was very busy, an employee did take the time to go over all my issues – or so I thought. Found a couple minor ones a day or two later. Very Friendly and helpful. Very typical of the other places I have rented from Enterprise. Only reason it is not a five star is due to not detailing all the differences with this car when initially shown.

Poor car care, dirty. They don’t vacuum them at all. The 3 rd car I looked at was finally clean. The gas was at ¾ tank had to call them and tell them so they didn’t charge me. then come to find out after talking to a local that had to rent a car on occasion for business, she has had the same experience. At that point it’s obvious it’s a business practice rather than a oversight. So for 2 day rental of a SUV and being charged $ 177, I’m not impressed. And to add insult to injury the representative said he would take $ 20 off for the inconvenience but I still have yet to see the comp on my card. I am contacting the corporate office because they should see how poorly they are being represented as a brand .
Just avoid

I am a big enterprise customer and rent cars from the literally almost twice a week. Tonight we had a horrible experience. We arrived at about 9 after traveling in from LA and there was only one guy at the counter, he told us we couldn’t use our normal billing account because he could authorize additional funds on it. We have never had issues before and even offered to switch to a different account. Rather than come up with options or looking into it he was rude and argumentative. I suggested that maybe he call someone as we rent all the time, and he told me I was wrong (nice customer service). I walked away from the counter to grab our luggage and he had the nerve to tell my husband I should come back to his counter. Referring to me as that woman… really. One very unhappy Corporate Customer.

They by far had the worst costumer service I have ever received. Very rude man on the phone named Mike talked to me as if I was a child, I am an adult woman who needed a car and had never been to this pitiful town of 200 people in the middle of nowhere and was treated like trash. Thankfully I got my car but what really matters here is that you are decent people and know how to talk to and treat another human being. I hope you read these horrible reviews and take a good look at yourself and realize you need to change your work ethics and maybe people will actually be happier to rent from you. The only reason I rented from enterprise was because it was cheap. And the only reason it’s cheap and because their employees are extremely rude. And their employees are extremely rude because they are so called adults working a minimum wage job when they should have a career. Well that’s no ones fault but your own so don’t take that out on me. So anyone that ever has to deal with Mike, just a warning, you will be treated and talked to like a child no matter what your age.

I was having a bad day thanks to R_​_​_​_​over at Hertz. (See Hertz review) Matt was the first employee that I saw at the Enterprise counter, and he asked if he could help me. I asked him if he had any cars available. After finding out my needs he found something for me. When I went to pay he was very apologetic but they do not take debt cards. I live locally and did not have my credit cards on me. I did not like what he had to say but his attitude was such that I could tell he felt very bad about the situation. He could have just left it at that but he didn’t. He tried to to give me other options which even included his competition. Someone with Enterprise even got on the phone with my insurance company and got all the information that was needed to get me in a car. She told my ins Rep not to worry, that she would make sure I was taken care of! This is what Plus 1 service looks like! R_​_​_​_​over at Hertz in Grand Junction just doesn’t get it. ENTERPRISE just got a life long customer. Good bye Hertz.

While the customer service of this company in West Valley City, UT was great, the customer service at the Grand Junction, CO airport was awful. I had to drive from West Valley to Grand Junction for a concert. After about 100 miles the car lost throttle power. I coasted to the side of the road and once stopped the car died. It took nearly 20 minutes to get out started again and there was an ECN (?) light on. I was extremely nervous to drive it further so I had to be towed into Junction. They dropped me off at the airport location, which was closed, so I drove the vehicle to my campsite figuring I’d just swap for a functional car the next day. I drove back to the enterprise the next morning where I was informed they had no vehicles available and to try back the next day as there would be in the morning. They checked the car with a diagnostics system but nothing came up so they started to treat me like I was lying about it having problems. They also contested that it wasn’t getting the gas mileage it was (i used 7 gallons to go the 100 miles I went before breaking down whereas it should have been averaging 35 – 40 per gallon). I asked if I could at least leave the vehicle there and they advised I didn’t, stating they wouldn’t be responsible if anything happened to it. So I had to drive the faulty thing back to the campsite a second time. The next day I called and spoke to someone else and was again told they had no vehicles and to try at 2 (this woman was very short and rude through the entire exchange). I then contacted the west valley location to see if there were other options. He called them and received the same treatment I had. Tried again the next day and was denied any help at all. The lady informed me that they wouldn’t take the vehicle at all and wouldn’t perform the swap. She told me there was nothing wrong with the car (implying I had lied about it dying on me) and told me to contact their separate office on the opposite side of Grand Junction.
The people I interacted with at this location were rude and unhelpful, denied me any assistance at all, and refused to even take the faulty vehicle back.

Our car broke down in Grand Junction, and we were looking to rent a car to get back to Denver. We looked online a saw this location had several classes of cars available. We even called to confirm. When we got there we had to wait 30 minutes for an agent. He the informed us that he only had a full size that was significantly more. When we referenced that the online reservation system says that they have some economy cars he said it doesn’t matter because they don’t have them. So if we made a reservation they could not honor the lower price and we would be SOL. Things go worse when I spoke to a reservation manager on the phone. The manager asked to speak to the reservation clerk and they were laughing at me! Horrible! Never again enterprise.

Landed at Grand Junction on a Friday night. Had a reservation so I called ahead to make sure someone was here when our flight landed which was delayed. I was told someone would be here. Well, there is no one here and after a day of traveling we are now stranded in the middle of nowhere with no place to go because everything is closed… Worse of all is that there is no number or hotline to call. :-(What’s the point of making a reservation if there is no one working the counter?!