Ken’s Appliance & America’s Mattress

I really don’t know how to mark the stars. So far I am happy with the appliances I purchased from this business. In March I purchased a washer and dryer and the salesman was very polite and helpful. We like to buy local so when I needed another range and microwave I went there with my daughter. The owner waited on us and I had met him previously although I didn’t know he was the owner at the time. Purchased the appliances but there was a rack missing from the range and he said not a problem he would hunt it up and it would be there when delivered. Wonderful service by the delivery persons who installed all. No sooner had they left, however, I discovered that the third rack wasn’t in the oven. Called and spoke to Gail the owner who laughed and said «I was just trying to piss you off» so I told him that I was pissed and he could just get the rack out to me. He said he would. Next day. no rack so called again and he came out with a rack, left it at the door with my dAughter and took off. No apology nothing. Tried to put the rack in and it was too small. Called again and he did come out quickly with another rack which I insisted he put in. He walked out with nary a word. Will never darken their door again.