Hilton Garden Inn Granbury

Beautiful location, terrible service. The property must have sewer issues or something because the room had a damp, rancid smell and the bathroom was even worse. The beds are horrible, couldn’t sleep a wink. I also expected a bed that was adjustable, didn’t get it. Upon check in, I waited at the counter a long time before someone finally came out, even though the bar tender/​waitress knew I was there but just ignored me. The manager came out and asked, «what can I do for you?» with a dry, unfriendly tone. I’m standing there with my bags over my shoulder waiting to check in, isn’t that what most people do at hotel check in counters!!! While I was there, the waitress brought the manager person who was checking me in, his dinner right up to the counter, an open faced burger, wow, like I wasn’t even there! I suppose you can’t expect much from a Hilton Garden Inn property but I’ve had far better service at other locations. Other locations welcome you, provide you water, a cookie, ask you several times if anything can be done to make your stay comfortable, etc. These folks just aren’t interested in being in the hospitality business. The hotel was empty, not much staff either, yet I got a room with a view of the parking lot. According to other reviews, you have to complain to get decent service, so there you go!
Update: upon check out, I was asked how things were and I summarized my experience. The gentleman this morning was much nicer but could only offer his apology and requested that I give them another try. As I walked out I noticed a similar scene, hardly any staff, guests were more awake and in number than hotel staff, pretty sad. Oh well, as the saying goes, you get what you pay for!

We checked into this hotel and from beginning to end, had nothing but amazing service! We were greeted with a smile, the room was clean and the beds very comfortable. Our view was amazing and the breakfast outstanding! We will definitely be returning. If you’re interested in going to the beach next to the hotel, it’s a great place to go and relax with your family, by yourself or with a loved one. They have super cute tiki like cabanas and volley ball courts. There’s also kayaks you can rent and its pet friendly! The beach sand was clean and there was plenty of it to build sand castles if you have children. I would recommend coming early though since it gets packed by noon.

Room is nice. Pool is phenomenal! I didnt like the price of $ 100+ a night. That’s my poor opinion. Beds were not the most comfortable for me. But that’s just me. My wife loved them. I love the pillows! My wife and I are enjoying our visit of Granbury from our home in fort worth tx! Great location!

We stayed for NYE and loved the lake view from our suite; however, overall the stay was disappointing in large due to the unfriendliness of the staff. We found the front desk staff especially to be unfriendly, the bartender did not know how to mix certain drinks, and after waiting over an hour the $ 20+ breakfast was practically inedible. I feel that these issues could easily be overcome with higher quality training. Expect more from a Hilton.

This is our favorite place to stay in Granbury for the Candle light tours at Christmas and the 4^th of July fireworks is very nice.
The problem is parking.
There is remote parking across the street and the event center needs to use it.
Hilton needs better designated parking.

So I was recently in Granbury Texas for a week for work and stayed at this hotel. This was by far the BEST hotel I have stayed at for a long time.
The staff was very nice and friendly. My room was nice and clean every evening when I got back to the room. It was quiet which was great so I could sleep!
I had an incident with dinner one night. I went downstairs and complained and asked for a refund. Instead I met with the chef and he told me to ask for him any night I was there and he would take care of me.
I was a little hesitant since I was not happy with that meal, why would any other be different?
So I went downstairs I think on my third night and asked for Jack (the chef). He smiled and said «I remember you! What can I get you?» I told him what I would like. He asked if I would like a salad as well. I told him no that it would be more than I spent — he did not care, he wanted to take care of me and make sure I was happy. And by God he did!
I di not have time to find management to let them know what a great employee they have in him, but I will write a letter to them! Thank you Jack!
The thing that stopped me from giving them 5 stars would be the «new beds». They are the dial by firmness thing. Once you lay for about 10 minutes it forms to your body. But if you turn over you have to pull yourself out of a hole your body made! So I kept rolling back into the hole! and the feather pillows — NO! bring back the foam ones! they are more comfortable.
But the lake views are beautiful! Go for a walking tour of your own in the square and enjoy the variety of shops!

Hotel was very new and really pretty. Much higher grade than the typical Hilton Inn. Lakeside view was lovely and grounds were well done. A good get away place or even a special occasion.
Rooms were also quiet.

My husband and I stayed here one night this past weekend for a friend’s 40^th. The Hilton Garden Inn Granbury has a lot going for it location-​wise with only being walking distance from the Historic Square and being directly on the lake. We felt like the hotel was very clean and we liked the standing shower in our room, with the exception of the door being hard to open and close. (My husband had to rescue me out of the shower.) The bed was pretty hard but I also realized afterwards that they have those adjustable beds so maybe I need to try that out next time. My biggest complaint is the staff. It was understaffed considering there was a wedding, a church conference and a marriage retreat all in the same weekend. (Which increased the price from a normal rate of $ 119 to $ 214.) Asking for a drink at the bar or asking to order an omelet was reciprocated with stares or sarcasm. Not all the staff was unfriendly but I’m hoping the manager reads this and realizes that people come from all over to visit Granbury and choose to spend their money at this hotel so a courteous/​full staff would make the visit more enjoyable.

Unstaffed. Felt sorry for overwhelmed staff at front desk. Wouldn’t stay here again.

The Hilton is a very nice hotel. Our room was very roomy and we had a great view of the lake. We stayed in a handicapped room on the 2^nd floor. I have a bad back so I was disappointed that my room didn’t have the adjustable sleep beds that were advertised in the lobby at check in. Needless to say I woke up with a sore neck and back after tossing and turning all night. The lobby smelled like there was a propane leak upon check in and later in the evening. The AC had mold/​miIdew on the vent slats in the room. had used the Hilton app to check in and choose our room the day before. I thought I was having a choice of choosing a handicapped room out of the ones available, and alas when we arrived it didn’t work and were given a different room. Apparenlty the app doesn’t work well. In closing me and my wife had a nice evening and some well deserved time away from the kids.

I don’t know if this hotel gets wild in the summer months, due to being on the lake. We stayed in mid May, it was very quiet.
Hotel décor was nice. Hotel felt clean… up until the last night of our stay.
Whom ever cleaned our room that last night had Made a mess and a half of cookie crumbs.
we had bought cookies at a local bakery and had finished them off so we threw the bag away only to come back and the crumbs are all over the floor all over the suite cases (so now theres oil spots all over a very expensive brand new case… Hubby is not happy) go into that bathroom only to find crumbs all over the bathroom floor and sink also.
The toilet paper holder was empty and not refilled, and never put bags back in the trash cans (which grosses me out not to have a bag)
Breakfast is not a free continental so we go down to see how much it is and what they have.
$ 12 a person before tax. And they have just minimal options. We decided to explore the town square. Found a really great little breakfast/​lunch/​bakery place called the nutshell. Breakfast is great and only cost us $ 4.25 a person. We suggest to go there. They have pretty great cookies that you really shouldn’t pass up. :)
The beds…
Oh the beds.
They are awful! Other then cleanliness the beds are a number one! The whole reason of staying in an hotel is to sleep and relax. You really can’t on these beds. They’re suppose to be some kind of air controlled fanciness. Which would have been a good idea if they are brand new.
Hotels need to stay away from those and sleep numbers. They are broke before you can even get your money worth out of them. I have personally never stayed in an hotel where the «fancy» bed actually worked and was comfy. I was generous with a 3… mainly because it was on a lake and we loved being right down the street from the square.

Just got checked in, complimentary coffee, tea and fruit infused water in the lobby was a nice Hilton touch! The staff is friendly and fast. Best of all the rooms are beautiful, clean and comfortable with kuerig machine, small fridge and microwave. Indoor pool and workout facility are small but perfect incase of rain. The «board walk» along the back of hotel is nice. And the «beach» is a short 2 minute walk from the hotel. Walking distance from shopping on the square, great all around experience!

At first glance, this truly looked like a resort. The lobby, I heard, was getting updated. It had a sort of old world, rustic look. Now the best part, my room was awesome! It was so long and I really felt comfortable. I had an awesome view of the water right outside of my window.
The front desk and kitchen staff were so helpful. The breakfast buffet was decent. I would definitely recommend this place to stay!

Fantastic stay! Enjoyed the views. People were great. Fantastic service. Loved the sleep number bed. Breakfast was great. Cook was friendly and nice. Omelets were delicious. May have found the new chain to rebuild my loyal points as the usual one must go. Will definitely stay here when back in town.

Easter Sunday Brunch was just a Sunday breakfast buffet. Absolutely no table service. Coffee self-​served in paper cups… Starbucks would have provided better service! (Asked for a real coffee cup which took a while for «server» to find.) Had to search for own silverware and get own drinks. Seated at a table in a separate room, it took multiple-​trips to get ready to eat! Especially with the kids! Omelette bar was nice. It saved this review 2 stars instead of 1.

Check-​in and check-​out went very smoothly. The hotel is very nice. It sits on the water and has a full service restaurant attached. The lobby is furnished with comfortable seats and a fireplace which was perfect for this cold, rainy weekend.
Our room was large, comfortable and clean. We had a beautiful view of the lake and free wi-​fi. Although the room was located near the elevator it was well insulated so we didn’t hear a beep or closing/​shutting of elevator doors. Matter of fact my husband and I both slept very soundly.

Beautiful hotel, great rooms, amazing view of Lake Granbury, the restaurant is so nice and the lounge is gorgeous, the hotel is directly next to the beach and just down the street from the square!

I know this statement makes me unsophisticated (is that a word), but my experiences with B&Bs makes me think that they are overrated. The breakfasts are always way too much dessert and not enough pork. Why can’t a B&B feature a country breakfast? You are forced to have conversation with complete strangers and they are always trying to one-​up you. What did you do yesterday? Oh yeah, we did that plus _​_​_​. You should try _​_​next time.
Anyways, if you’re staying in Granbury, this is the spot. The hotel is only okay but you can’t beat the location. It’s walking distance to the beach and it has an indoor pool. The rooms have good lake views and I enjoy the boardwalk behind the hotel. Quick drive or walk to the historic downtown and quick drive to the grocery store if you want to stock the mini-​fridge.
This place usually sells out on the weekends so make those reservations ahead of time. They offer discounts for prepayment. I paid $ 150 for a king suite last time, not too bad!

great complimentary breakfast
nice staff. very knowledgeable about the city and where to go and what to see and eat
very clean and elegant.

This is the best hotel in Granbury. Very nice rooms and a fantastic view of the lake. They have a nice boardwalk that wraps around the hotel and along the beach nearby and it will eventually go under the bridge nearby and connect with the city park across the street. This is a great place for conferences since they’ve built a great convention center adjoining it that is quickly becoming the place to go in town for conferences.