Xclusive Mobile Detailing

What a wonderful job Ken did on my vehicle. He showed up on a day he was going to take off, and accomplished what no one has been able to do in the 5 years I’ve owned the vehicle. I am going to recommend he and his team to everyone I talk to. It’s like a new car inside and out. I called him to see if it was possible to get it done without an appointment, and he was available himself. Very professional and friendly and was finished in a quarter of the time it takes when I would take it to a place in Valencia. Ken is my go to guy for keeping my vehicle in tip top shape from now on.

Ken and his team are prompt, professional, positive and nobody does a better job cleaning and detailing cars.
I am a repeat customer and I am definitely a future customer.
Great job!

The following is a letter that I wrote to the owner after my experience. In his response he claims that showed up to redo the car, but that is not the truth. He cancelled as he claimed he had a truck break down so could not accomplish the work at the scheduled time. I encourage people to review the link of the photos of the completed car. Disappointing to say the least.
Photos are located at:
The job was poorly done. The owners response is also below. I still invited him to redo the work in light of his poor attitude and the offer is still there.
I wrote 6÷2÷15
Hi Ken,
I am surprised that I have not heard back from you after you cancelled on me this past Friday, as you said you were going to contact me to reschedule. This is the second instance in which you have not called to schedule when you said you would.
What you may not have known was that the 1pm appointment on Friday that you chose, was not convenient for me, but that in an effort to accommodate your schedule, I orchestrated a plan to have the car delivered to another location so that you could redo the poor quality work that was previously accomplished by your company.
When a person contracts services to get their car detailed they usually do it so that they see a finished product of the interior and exterior at the same time. However, you offered to only redo the exterior of my car. I don’t think its fair that I end up with a clean exterior and then a dirty interior, if and when you come redo my vehicle. Its not like we aren’t going to use the car while you decide when to complete the work.
When you first learned that I was unhappy with the job your employees did on my Jeep, I sent you numerous photos so that you could see what I was referring to when I said the job was poorly done. You also said that you would call me back to schedule, to which you did not, until I texted you. At that time you seemed annoyed. I am the person that should be annoyed, not you, and additionally, I dont think I should have to track you down to schedule a job that was clearly sub par, by any standards.
You should be aware that my car is almost brand new. It has less than 2500 miles and is less than 6 months old, yet when completed by your team the paint was still soiled. We paid you $ 119 for the detail, a $ 25 for it being an «SUV», totalling $ 144. So far it has proved to be a very poor value.
At this point I think that you should either redo the car in its entirety, or grant a full refund. You certainly are not treating me like a valued customer.
Should you care to review the quality of the work that was accomplished, the photos of the completed work are available at
Thank you,
Michael
Response from Ken, the owner:
After this email I am no longer offering what I had offered. There will be no refund. We came did the job and I will not do that three times. I came to redo the job and you turned us away. Sorry to say but we have tried to make you happy. But there is no making you happy.
And if you weren’t happy with our service then why did you purchase twice from our company?
Have a great day.
Ken
I wrote:
I think you should reconsider your position. I gave you a chance to redo the job and you shined me on. You should also re read our correspondence.
Ken Wrote:
Micheal I didn’t shine you on. I showed up you said no. This is my last response. Thank you and have a wonderful day.
I wrote:
You did not show up at our scheduled time. In fact, you called me to report that a truck broke down at 11:55am and that you could not complete the work at the agreed upon time of 1pm but that you could start at noon.
You are not being truthful.

These guys were great! Showed up ½ hour early, got right to work and made my car shine! Looks brand new. Will refer everyone I know!

Like Richard E, I had a great experience with Xclusive. The guys did a great job on the car and even took care of the cloudy front light lens. I think it speaks volumes about his company, that especially when he is not on site, his guy do a great job. I will use them again and recommend them to my friends.

Over-​the-​top service and workmanship, along with the most courteous, likable guys you have ever had the privilege of meeting — — that is what Xclusive Mobile Detailing delivers when Ken Steeg and associates come to your home to lovingly transform your dirty, neglected car back into a showroom beauty. The crew is both experienced and efficient, practicing the Golden Rule by treating your car as if it was their own.
Ken arrives onsite promptly to meet you and discuss any concerns you may have about your car, then immediately springs into action. Both Ken and his associate exhibit exuberance throughout the thorough process they employ to restore the appearance of your vehicle’s every nook and cranny back to original manufacturer specifications.
I am a repeat customer, so I can attest to the fact that Ken is no «one hit wonder» in his business. He has proven to be consistent in his attitude, enthusiasm, promptness, and workmanship every time. I have a black 2006 Infiniti M35 that is «paint challenged» at this point due to the age of the car — the factory paint has been stretched to the limits of its useful life. Nevertheless, when Ken had finished his work, the car was both shiny and extremely smooth to the touch, thanks to the exhaustive clay-​baring. The interior was spotless. And, the trunk looked better than it had in ages. Ken also restored my gloomy, hazy headlights to crystal clarity.
I heartily endorse Ken as an expert automobile detailer, and recommend his services to one and all. When you have found the best, why settle for anyone else!

Well I gotta say Ken and his guys were great.
They showed up on time. Knew their job. Did it very well.
He even hit my neighbors nasty grease stained driveway with his pressure washer!
As others have said, «My car never looked this good»
I’m now spoiled. I’ll have to have him visit often
This crew comes to you wherever you are. No water or power needed.
You won’t be sorry.

Five stars for Ken and his crew! My car literally had not looked this good since I got it. I don’t have a garage and havent washed my car in ages. Ken got the paint smooth and glossy again. Special note about this attention to detail regarding the console: there have been crumbs and dust around my cup holders for years. Today it’s back to being spotless for the first time since I ate my first cookie in the car. I highly recommend.

Ken worked it out like a boss!
Not only did he meet me last minute, he exceeded my expectations. I will definitely be calling him again !

Contacted Ken about getting a car wash today, he said they usually don’t do same day appointments. After sharing my story about a bad experience I had recently at a hand car wash, they couldn’t or wouldn’t get the dog hair in the back gone… there were still dust and crud on my hood, he said he’ll try and work something out.
Later that day he called and said a gentleman will be at my place at 5p to wash my car. Angel showed up early and did an over the top job. SUPERB!
In between he’d show me what was done, got rid of ALL the dog hair in the back and in between the seats. After he washed and dried my car, he walked around to double, triple check that he didn’t miss anything. When finished, he walked me through the whole car. to make I was satisfied. Thank you so much for doing this last minute and find a fine job. It’s no wonder your on the top on the searches. Well worth my money!

I read the other reviews and agree with them. They have done the best job such that i will never use anybody else again. They were able to get off minor paint damage from having been scraped by another car. They were punctual and polite. Both the owner and his assistants do top quality work.

Owner Ken Steeg and his assistant arrived punctually at our residence with their completely self-​contained operation. Their detailing job left my wife’s sedan looking as if it just left the showroom floor. The exterior shine was dazzling and the interior was thoroughly cleaned, especially the leather seats.
This detailing requires NO resources from the customer (e.g. water). Ken and his assistant were very professional, courteous, industrious and efficient. For being so thorough, this job was done very quickly in my experience (about 2 and ½ hours). Ken’s operation is very neat and environmentally sensitive. The convenience of having this job done at our residence was also a plus.
I recommend Xclusive Mobile Detailing without reservation to anyone. I plan to use Xclusive Mobile Detailing for all of my future auto detailing needs. In fact, I just made another detailing appointment with Ken for our other car.

I hired these guys off Angie’s List and I am truly impressed. We had one car detailed and another washed. Both cars look amazing. Ken was a true professional showing up on time with all or the tools necessary to perform the task. I will be regular customer going forward.