Sally Beauty Supply

I came in today and Manny answer every single one of my question super helpful and patient!

Such rude, unhelpful staff. Whoever is working right now at3:47pm on 1÷25÷16 is so unfriendly. I feel so offended right now. I never get any help when I go into the store. Will NOT be coming back

I came in about 5 min before store closed I asked the guy Jose something and he was extremely rude. Didn’t help me at all so I went looking for what I needed instead came up to me and told me he is closed and that I had to leave. I asked a simple question and he just continued to say he has to leave because they don’t pay him over time. The girl that was with him as an assistant sales person long black hair did not do a thing she could have helped me and didn’t she just locked the door. NEVER BUY STUFF HERE!!! People don’t even know what they are doing … if you go across the street they have better customer service and are amazing at helping people …

Guy in a front desk try overcharge me for almost $ 10. He didn’t even apologize.
I would never never shop here again.

I know we all have bad days here and there, but the staff here could really use some customer service training. At least smile and say hello to your customers.

Customer services could stand some improvement.
Two ladies in attendance too busy chatting up each other to be of any assistance.
After a long wait, when it’s my turn to pay for my purchases, a girl run in from the
Street and was helped of

Not a single Fv€k given. Maybe they are out?
I will give you the summary here so you can choose to continue reading or move on.
A) Don’t waste your time here with racist people who don’t give a crap about what you want.
B) Don’t trust their recommendations.
C) don’t use Ion pastel semi-​permanent hair color unless you want something splotchey that comes half way out with one wash.
On to my two part review, first about service and second about product recommendation.
I’ve gone in a few times, few and far between only to be reminded why. One lady has made two racist jokes at different times to me. Awkward and not okay.
None of the employees there seem to care at all. Upon lady A’s recommendation I walked out with Ion Lavender semi-​permanent hair dye. After using this product with poor results (more on that later) I went back to show them and ask for manic panic to cover it up with. They also had no Effs to give. Not an «I’m sorry that didn’t work for you.» No «oh, did you try doing this, or how did you apply it maybe you did it wrong.» Nothing at all. Just «Here’s the manic panic colors. Which one do you want?» All while having a discussion amongst themselves. Thanks for the concern/​help/​care. Not!
Now about Ion. I used ¾ of the tube on a ponytail worth of my fine, shoulder length, lightened hair. It didn’t even cover all of it. At all. I could still see blonde through the color that also came out much darker than advertised. But that was last night, right when I did it. I gave it a wash today to lighten it a little bit, and it is 50% gone, and not in a good way.
I’m putting the summary at the top. I hope this saves you the trouble and thanks for the rant.

DO NOT GO TO THIS LOCATION! I walked in looking for help to find a wand for my hair and the lady at the front desk with burgundy hair (didn’t get to catch her name) I asked which wand would be best for my hair and she tells me «well look they are all different so I don’t understand» and she brushed me off. Another one of her coworkers asked her for help for me and she just rolled her eyes and i asked «are there going to be any Chi wands coming?» And she replies with a rude «nope» so I just said «never mind» and waked out and she said «k».
Why work with people if you can’t even help them out? I was really nice going in because I deal with people all day and I never like to be rude to anyone. Why be rude when a customer is asking for help?
Obviously I was willing to purchase a product if I was asking her the difference between the 3 and I put it all away and walked out.
I will be taking my business somewhere else. This is the worst Sally’s I’ve ever been too and it sucks because its closest to my house.

Horrible! The location is good but the service is bad. The cashier was so rude. Caucasian and blonde hair. She is looking and practically follows you around to see if you’re not stealing. And I had a basket full of items. She was not helpful at all! I wanted to tell her off, she saved herself out of that one, so not worth my time. Never going again!

Store has a great selection of any supply you may need. The staff have always been helpful. Went in for assistance with a color correction. Simone was so helpful! Took the time to answer my questions and made the perfect recommendation.

Took my Mother there last night, for a walking time around town and she wanted to go to this location. It’s clean, well organized, and priced very well.
The customer service is very good. My only recommendation, is that the staff be a little more observant to what kind of thick-​skinned humor they can banter with certain customers. It’s all in good fun, but in a general setting we need to be careful with the older generation.
For the younger generation, the Sales person that helped me last night, is a sharp thick skinned, and old school sarcastic employer that makes us laugh.

This location is close to home and friendly service. Every girl loves beauty products! I like being able to get everything in one place at an inexpensive price.

Don’t believe the bad reviews. This is the best Sally’s around. I’ve been coming here for years and have never had any issues. Emily and Simone (I think that’s how you spell her name) are wonderful and patient! Soooo knowledgeable and will help you with any questions you have. I know Simone is a hair dresser on the side. So if you ask her questions about hair color or treatments, she will answer them without skipping a beat. She’s amazing! My sister was helped by Emily and she raves on and on and on about her. These two are just amazing. Go in and ask for them if you have any troubles!

I usually love Sally’s but when I went to this location this weekend I had the worst service ever by an older lady with an accent. She was so rude and not helpful. I will never go to that location again.

I’ve been coming to this Sally’s for over 10 years but have always had an average experience until last week thanks to the top notch customer service I was given by Emily. The store typically has about 1 worker on the register and another worker in the back or doing inventory around the store. Fortunately, there were 3 people working this time. I came in hoping to fix my platinum blonde hair and Emily put everything aside to help me. She recommended what dye I should use, conditioners to help my damaged hair, and conditioning masks. When she saw that her favorite mask was out of stock, she told me to come back another day as she didn’t want to recommend another mask she wasn’t absolutely sure of. Her honesty was incredible, and I appreciated how she wasn’t just trying to sell me whatever she could. She also checked for deals at the front for me and I left with 5 free goodies with my purchases I wasn’t even expecting. I’ve been following the instructions she gave me for dealing with my damaged hair and couldn’t be happier with the results.

Worst service ever received I don’t live in the area and I was desperate to come here I regret this decision and told the employee to check Unilocal and see how many terrible reviews they have EW at this Sally’s

HORRIBLE !!! Armenian lady is so rude! All the workers are trashy and horrible service. I asked for help and the lady pointed her finger in the direction instead of getting off her ass and showing me exactly where it was. never ever in my life will i go back!!!

Pretty fair store. In huge lot with other great stores. Today there is only one person working which there should always be two. One at the register and someone else helping the guests for their needs.
My friend had to come in here to get color remover so she could wear her blonde hair naturally. The lady helped me with renewing my Sally’s card and informed me I had til the end of the month to renew it which was great. My friend is a talker so she’s needs assistance and will talk someone’s ear out and that’s why it was important for them to have a back up girl instead of referring to the person they once had was fired. At the end of the day, would I come here again… I would but I would already know what to get so I can get in and out as fast as I can.

What to say about Sally? Well she’s nice, really into hair and nails you know. She usually has the things I need okay let’s be us honest, she has what I want. I have the Beauty discount card. You pay $ 5 for it and then they give you a $ 5 coupon for your next visit so it pays for itself if you remember to go back before it expires. It’s worth it to me because I go at least 4 – 6 (minimum) times a year.
This is a nice location, no complaints.

I’m not an avid Sally Beauty Supply shopper. I think their stuff (fake lashes, nail polish, etc) is over priced. I just come here for their acetone nail polish remover which does a great job and leaves the nails feeling hydrated. Aside from that, I don’t bother with their other items. The one thing I noticed is that this store is small, the service isn’t that great. When I signed up for the Sally Card (rewards system), the cashier asked, «your name is ChristinA?» I responded, «no, it’s ChristinE.» Insisting, «but your name is really ChristinA?!» NO!!! Received the Sally card in the mail, you’ll never guess the name they put??? Ugh! Stooooooooooopiiiiiiiiid! LoL