Prime Garage Doors & Gates

I have had a garage door installed from Prime Garage Doors & Gates over 15 years ago!
Since then, it has been in perfect operating condition and it has not made a peep!
I couldn’t be more thrilled about my purchase! It is the best garage door I’ve ever had!!!
I own/​manage several properties with garage doors from Prime and I’ve never had any issues.

I am very pleased with Prime Garage Doors and Gates. About a month ago they came out to put in a new garage door for my husband and me. The owner came out and explained everything that they were going to do and the cost. The price was very fair. When the technicians came to install the door, they were professional and did a fabulous job installing our new door. The owner then stopped by to program all of our remotes. I had to call him a couple of days later to tweak the sensors and he came right away. Last night, my husband had an unfortunate accident with his car and the garage door. My husband called this morning and by this afternoon the technician came to the house and re-​installed a new door. This is true service! We will not be without a garage door another night thanks to Prime Garage Doors!

Prime made 3 custom wood doors for my new home several years ago and they have operated flawlessly ever since. The quality of the craftsmanship and installation has been exceptionally. Their prices are fair for the level of service provided, albeit not cheap, I believe it’s worth the peace of mind for a quality product and professional Installation.

Buyer BEWARE of this RIP OFF dishonest garage door opener repair company. I called Prime Garage Doors & Gates («Prime») because I had a problem with my garage door opener. I used Prime 7 years ago for a minor problem so I thought I would use Prime again. Prime said it would $ 380 to fix the problem. The company was charging $ 45 to give me an estimate but according to the company’s web site estimates were supposed to be FREE. I knew then this company was not honest so I told the technician that I would pay $ 335 ($ 380 repair charge less $ 45 estimate charge) with a 30 day limited labor and part warranty. Prime replaced the motor drive gear to the automatic door opener and serviced the door. Two weeks later my garage door was having problems again so I called Prime and tech said he would call me the next day between 9am –11am, which they never did. I called the next day after 11 am and the technician came out around 12 pm. The technician said that I now have a motor problem and it will cost me another $ 650 to replace the old motor with a new motor or they would charge me $ 250 for refurbished motor. I told the technician that I was going to shop around to check out prices. I was shocked after I had three different estimates which were between $ 350 to $ 375 for a brand new garage door opener. Prime had already charged me $ 335 for its miss diagnoses and now they wanted to rip me off more by charging an excessively high price for a new motor. If he replaced the new garage door opener the first time, he would not have had to replace the drive gear, which comes with a new garage door opener.