AWFUL. The store itself is fine. I went in there to get shampoo for a carpet cleaner. The guy in there was very nice. However, they had a drawing for a «free carpet cleaning». A week later I get a call from a women saying I won and she asked which I day I wanted them to come clean my carpet for free. Welk that day came and they DIDN’T show up NEVER even called to say they weren’t coming. I called the next day mad and a different women at this store apologized and scheduled them to come out today. Well guess what? AGAIN they didn’t show up or call. The Kirby company SCAMED me do NOT do business with them or believe them if they call you saying you won something.
Heidi B.
Classificação do local: 4 Granada Hills, CA
Love this Mom and Pop Kirby shop. I have had my Kirby for many years and these guys keep it up and running like new.
Rachel S.
Classificação do local: 4 La Crescenta-Montrose, CA
I walked in on a whim and got help right away. The shop is unassuming, though I will admit the stained carpets were a bit off-putting. However, the service I received was friendly, informative, and non-invasive. They did a great in-home demonstration of both a refurbished and a once-used floor model that was also very friendly and non-pressuring. The salesman did a great job of letting the product sell itself. The product is certainly effective and well-designed. The salesman offered us a very reasonable price on the floor model with all attachments included, 6 free bags, and a 3-year warranty for repairs(with a lifetime rebuild warranty). He also agreed to have us pay in installments over the course of 4 months. Overall, I’m very satisfied with the purchase and the service received from this location.