I T Appliance Service Company

Lazy and liar!
My insurance company sent them because my AC was leaking.
When the technician arrived, it was obvious he did not feel like working.
I told him the unit was in the attic. He went there and came back quickly telling that he could not access the unit because the space is too tiny (it is tiny indeed but it is still possible to access the unit — I tried it myself the next day).
He told me the problem was coming from the secondary evacuation (!?) and that I should hire a Vietnamese technician because they are skinnier…
In order to pretend that he tried to fix something, he tried to unclog the external pipe with some little device. Of course, this did not fix anything.
Then he reported to the insurance company that the all unit had to be replaced and that it was impossible since there was not enough space… So now they don’t want to fix the issue and offer me a ridiculous cash-​out.
I should have checked the review before confirming the appointment.

We used these guys with our Fidelity Home Warranty. $ 65 for the service call. Our heater wasn’t working properly. Luckily we were covered for the service. Yury was great. Very knowledgable. Good temperament. Nice guy. And he went out of his way to come to our place late on Friday after the initial time he came, the part he put in was defective. Really solid move. Only reason I can’t give 5 stars is that whenever I called the main number, I had to leave a message and they didn’t get back to me when I wished they had in order to arrange a change in scheduling. But we were pleasantly surprised with the great service. Thanks, Yury!

This company was sent by my home owners insurance 2 times. Once for my heater and the next time was for my A/​C. The heater service was average, but the A/​C service was horrible!
It took a week from the day my insurance called for an appointment for a technician to come out. Once he arrived he complained about how hot the attic was (no s… sherlock; it’s a heatwave). It took another week for the part to come in. Just in time for the heatwave to break. I wish my insurance company veted more carefully. I would never have hired this company on my own.
This company doesn’t care because they have a steady business/​income through the insurance company.

Much better companies out there than this one, do not bother calling them for an HVAC service. Unfortunately they were sent to my home by my Home Warranty company, the technician that came to my house had no clue what he was doing. He never hooked his gauges up to the HVAC to see if it was operating correctly or low on freon, he simply grabbed a hold of the AC condensing lines and told me they felt like they were working fine ha which is still funny to this day. Beware.

I just bought a new house, and 2 weeks in the AC seemed a bit anemic. I went through warranty company, and they sent I.T. Appliance my way. I read negative reviews, and frankly got worried. The lady on the phone doesn’t fill me with confidence.
Then Yury came during appointment window (granted, the tail end of the window). He was smart, professional. Walked me through everything. My issue was that HVAC units are under sized. Coolant levels were good, everything working well. He walked me through how he diagnosed it, and then he checked the vents with his laser thermometer to show me.
5 stars would have been for showing up at the beginning of the window, and not making me nervous with the bad Unilocal reviews. Next time, if they are same level of service, I will give a 5 star. Frankly, good service in person and a bit crusty on the phone.

Southern California is not the easiest weather to handle, especially the crazy heat during this time of year. I would know that all too well. My air conditioner broke under immense stress. I was referred to I T Appliance and decided, «Why not give them a go?» I called the office and I asked for a technician to come ASAP because we would like our air conditioning on again. The office understood my dilemma and fortunately I was booked an appointment at an excellent time for me.
The technician, Igor, that came to my house seemed really knowledgeable about his specialty. He gave me a diagnosis on the damage and gave me a quote. I was content with the price and he fixed my air conditioning! I am happy with the service that I was given and I would use them again. I already recommended them to my friends in case they would have the same problem I had.

Stay away. The technician that came to fix my AC was actually nice, and knew the job. The office, and the operation behind is the worst!

BTW: The 5 STAR review by Inna T is the owners wife. So please disregard that review from the equation.
Stay away from this company. They are running a very nice scheme and after speaking to people who have worked with this company, I have found out that they are in it to screw people and not actually help.
If Fidelity Warranty or any of those bait switch warranty companies dispatch this company, CALL and tell them that you want someone else. They will first schedule an appointment 3 – 4 days later when in fact if you call them to pay out of pocket, they are available same day. Weird?
Then they come out diagnose a problem that is apparently not covered under warranty, quote a 600 – 800 $ tab and then tell the insurance company they cannot fix it. Weird? Wouldnt they want to fix it? Instead they are so swamped that they cannot fix it.
Igor has been in business for a long time and his screw tactics go way back to when he had his office in Beverly Hills.
Please avoid this company.
On an additional note, if you find that their bogus diagnosis is weird— call out another company, PAY OUT OF POCKET to the highest rated Unilocal business and get a second opinion. The insurance company will reimburse you for all costs associated.

Sent by our home warranty. TERRIBLE! Almost a month after their first visit, nothing was fixed. Wait time between appointments was over a week, and when I rescheduled one they claimed I didn’t. Finally, they tried to dispute my home warranty on the number of technicians needed, but refused to provide a justification for this. The home warranty agreed they were being dishonest and sent another company to finish the job.

After reading the previous reviews I was very apprehensive about using this company. I must say, my fears were put to rest!!! The technician «Igor» was on time and very professional. He spent over an hour in my attic sweating his ass off and repaired the unit; shorted out wiring/​circuit board. He then serviced my compressor as it was low on freon. I would «highly» recommend this company!!!

Had an issue with my air-​conditioner, they cleaned it out and now it blows so much better. I highly recommend these guys!

One of the worst companies I have every dealt with. The lady who answers the phone is very rude and unprofessional… and condescending at times. You hear dogs barking in the background the whole time.
A technician came out 4 times and our system is still not fixed and it is now all chopped up and trash was left everywhere in our closet.
Each time the technician came out, he came just past the 4 hour window. And it seemed like he was never prepared for whatever he needed to do. We would wait for 4 hours, and he would show up and do something for less than 5 minutes and would say: «I need to come back to…» Why the hell can’t you bring everything you could need to complete a task?
HORRIBLE!!! I would love to give them ZERO stars, but ONE is the lowest Unilocal will let me go.

Love them!

I would definitely use this company again.
Our heater broke down, and we had another company come out 3 times within 2 weeks, and it was still not fixed.
At that point we switched to I T Appliance. The guy came within the time window given to us and fixed the problem in one visit. Plus their price was affordable. Gave them 4 stars because their receptionist’s accent was a little heavy and it could be something to get used to for people.

If I could give this place zero stars I would. These guys were also sent out by my home warranty company to do some work on my A/​C unit. I was given a time slot between 1 – 5 and no one showed up. No phone call no nothing.
I can even accept a phone call letting me know they had to cancel but no show/​no calling is not a professional way conduct a business.
I also thought they were kind of hard to understand and the person I spoke with on the phone was also very rude.

4 stars not 5 because communication wasn’t so great about when our parts came it, payment responsibility, etc…
I was a little apprehensive when our home warranty company scheduled them for our A/​C repair and I read Cristen W.‘s review. (thanx for Unilocal!)
In their heavy russian accents, they scheduled someone to come out to diagnose why our A/​C broke down in the middle of a 100 degree plus heat wave here in Socal. Naturally, everyone elses did too so they were extremely busy.
The first person came and said it was our control board that needed to be replaced. But no mention of when the part would come, would our warranty cover it, nothing. Just a bill for $ 55 for their service call.
About a week later (at the tail end of the heat wave) I got assertive and called my warranty compang (AHS) and pushed for some answers. They called me back the next day saying that IT appliance just got the part in and would call to schedule an appt. They came the next day. Young guy came, extremely knowledgable, worked in the ridiculous over 110 degree attic and replaced the part in about 10 minutes. He checked our freon levels at the condensor and talked to me about our 30 year old system probably lasting another 30 yrs.
Needless to say, we were very pleased (especially after learning the part alone was over $ 300.) So I guess that’s really a thumbs-​up for AHS, but once pushed a little bit, I T Appliance was a godsend. I’d use them again.

Our home warranty company sent these guys out when our heater kicked the bucket last winter. Wow, was that a disaster.
Long story short, they had to come out 6 (yes, 6) times over the course of a month and a half, and they never did repair the darned thing. Meanwhile, we’re bundled up in sweats, and buried under a pile of blankets — and I get cold super easy.
Not once did the guy show up during the time window I was given, he was always at least an hour later than the latest time I was told. At one point, I had called and requested that the repair man call me when he was on his way over, because I couldn’t leave work yet again to wait around for him. Of course, he never did, so I ended up calling the office only to struggle with the heavily accented person on the other end. Come to find out the guy had been at my house for 20 minutes at that point, supposedly working on the unit outside my house.
After begging the warranty company to please send someone else for a second opinion, they sent another company to check out the unit. The repair man took one look at the it, concluded that it was beyond repair, and ordered a new one. They replaced it a few days later and it has been humming ever since.
So I don’t know if these guys just don’t know what they are doing, if they really thought they could repair it, or just like billing our warranty company for extra work. I’m just grateful that I didn’t have to pay them. Hooray for home warranties.
P.S.
That really was the short version.