Jones Services

Matt S really did well. Came ahead of schedule, quickly identified the problem, accurate time estimate, and reasonable rates. We use Jones for other things and once again they came through and really did the best thing for us.

Excellent, professional service (Matt D, Val S). They arrived on time, completed the work well within the given time frame (whole house generator installation).
Would highly recommend these two employees!

Rip-​off. Routine service call to clear a clogged drain. Easy to disassemble since PVC pipes unscrew. Snaked out the line. Also checked a leaking sink faucet — reseated the aerator. Total time on site under 1 and ½ hours, no parts needed. Total charge = $ 373.00

Had Jones in to fix outdoor spigots. I took off work for the appointment and had to return as soon as the job was done. The technician spent a good 45 minutes trying to up-​sell me on everything possible from the kitchen faucet to a water treatment system. After I attempted to make it clear for the 3^rd time that I was pressed for time and just wanted the repair done, he finally gave me a price. He quoted me almost $ 700 to repair two burst spigots! I swear my jaw dropped. When I asked why it was so expensive he told me that they were experts and that I got more than just a plumber with them, he actually said that one of the things was that they wear the blue booties into houses. Sheesh. I ended up getting one spigot fixed because I needed it in a hurry. It took 20 minutes once he actually started the job. When he was done he wanted to talk water treatment again! Stay away from Jones. The up-​selling was super annoying and a complete waste of my time. It took far too long to get the technician to address the work I actually hired him to do.

Jones installed my generator a few years ago: the best investment I ever made as it’s used in an area that often has short power outages (as well as long ones.) Their service is always prompt and courteous. Today was the first time I met Matt D. He lives up to the high standard set by his co-​workers. He was gracious and helpful –and came just as announced. I’d also like to mention that when the Jones workers come into my house they always wear protective covers on their shoes to ensure that they don’t track mud into the house. I wish some of my guests did that!

I called Jones Service as my very old furnace decided to finally go — it gave it its all. I made a call at night and asked for service. Within 10 min the service tech, Greg called me to give me my options for service. He kindly showed up within the hour and gave me the bad news — but with that, 5 reasonable options — I could fix my very old (30yr!) furnace, (4 options on how) and 1 option to go for a new one. We voted for a new one. The next morning I got a call to set up a time I can meet with Tim who helped walk me through varies options on what types of new ones are out there and different price points. At this time the decision was also made to replace the hot water heater and air conditioner since they were just about as old. There was no pressure to buy «up» — Tim explained it all and left it up to my husband and I to choose the right way to go + 4 different finance options. The same day the hot water heater came and Steve and Alex were friendly, neat and respected our home. 2 days later, the furnace and air conditioner (note — they would have come the next day, but we weren’t available). Steve came back with Jamieson and once again did a lovely job. I have my hot water and heat all working and in the spring, my AC should be so much better than the 30 yr old compressor I was using.
Overall, I would recommend them to anyone!
Thank you Jones team. You folks are the BEST

this review is specific to Stephen Elfant a service tech at Jones Services. Stephen arrived at our home to provide the annual tuneup. He spotted a problem with the motor and spent time with me going over the problem and also providing some recommendations regarding the maintenance and extending the life of the furnace. He was very professional and very informative. Stephen was kind enough to cover an opening over a crawl space I could not get to. He definitely goes the extra mile. I highly recommend Stephen to anyone needing furnace repairs or tuneups.

Our generator was due for regular service. We made the appointment with Jones, and the day of, the office called to let me know the technician was on his way. Val arrived shortly after, and was professional, friendly and competent. He did the work quickly and asked a few times if I had any questions or concerns. He also mentioned a few times that we could call Jones if we ever have any questions or concerns. They want to be sure the customer is happy, and I really appreciate that. I recommend Val and Jones to others for generator work.

These guys will charge you an arm and a leg. A $ 100 dollars worth of parts and five hours of labor cost us $ 1500. We could’ve practically had a new boiler installed. Tried to contact the manager at jones and get the runaround. Save yourself the money and call a local guy who sleeps well at night knowing he takes care of his customers not takes advantage.

It is ridiculously expensive, I am shocked that people are ready to pay them 1000s for a job worth 100s. They have wrong expectations from their customers now. I had to get the water heater replacement, and they quoted me $ 4000 for a brand of their choice and if I pick up the heater myself from some other store, then $ 1200 plus they will not remove my old heater. I called home depot and got the same thing in $ 1100. Can someone please tell Jones to be reasonably over priced? I am definitely calling them to see what’s wrong with them.

Looks like all bad reviews are under «other reviews» on Unilocal.This is my experience (if you want short version, call Lowes on Chester, very professional, well priced): They installed one furnace then came to give me a quote on another one. We were new homeowners when the first one was installed and did not know any better, they charged us abut $ 2,500 more than other companies would have. They did do a good job with installation and are responsive when you call them. I also had a plumbing issue, once again I was over charged. I know this because later I received quotes from other professionals and the cost was significantly different. Finally, my second furnace broke. Called them to come and take a look (only reason I called them again was because a part on the old furnace had been replaced by them, paid for by previous owner, and it was under warranty). They wanted to sell me a 90,000 btu Amana for $ 5,400, plus a humidifier for $ 650, and at that price, Tim, sales manager, said company was breaking even and could offer it only if installed that Tuesday because they were slow (pressure sales tactics). I called Lowes, their AC guy Chris is great, honest man, not too worry about making an extra $ but more concern about customer needs. He gave me an honest quote of $ 4700 INCLUDING humidifier, that’s $ 1300 less, for a Lenox, which is a better brand.
In short, this company will over charge every time, watch out, get second quotes, this sort of practice is predatory in my opinion. I gave them 2 stars because they will do a good service job. However, so will many companies for much less.

Contacted Jones regarding a couple of electrical projects. Nick came out and explained each of the available options regarding the major project. The second project would’ve required moving wired behind a beam and Nick provided a money saving work around. Lastly needed a common wire connected which was required to connect a Nest thermostat. Nick did so and cleaned after himself.
All documents and receipts were sent electronically

Jones Services to the rescue again! And a very special thank you to Matt Doyle for his outstanding response and workmanship! When our Natural Gas Generac Guardian Generator failed to perform its weekly self-​test exercise, I called Jones the next morning and Matt was able to come within a few hours of my phone call. He replaced the blown fuse and the battery and installed a Cold Weather Kit. Thank you Jones Services for responding so quickly and thank you Matt for your expertise and for enlighting us about the Cold Weather Kit.
Merry Christmas everyone!!!

Stephen was extremely informative and thorough on my yearly maintenance check up. He completed all tasks that have been completed in the past, plus a check of all the home vents, etc. He answered questions I had and even provided me with information on how to run our newly installed thermostat without having to rely on my family members or a cell phone. He was friendly and personable.

Butch is great. I would recommend Jones to anyone. Always on time, professional & thorough.

Butch from Jones Heating and Cooling was fantastic! He was on time and thorough. He gave us a detailed review of the service he performed and gave us different service options to bst suit ou needs. Service was quick, friendly, and efficient. Thank you Butch!

Val was extremely helpful and friendly on the service call to our rented condo. He repaired the problem quickly and arranged for payment through our property manager. I would highly recommend Jones Heating Cooling Plumbing and Electric for all of your service needs and if your problem is electrical, be sure to ask for Val S.

Jon did outstanding in doing the final portion of the installation and Mike handled the nasty bits of plumbing and opening up ceilings and put it back beautifully like a puzzle. Absolutely perfect job done which was great as company was arriving in the next day and we were able to keep the water flowing! Could not have been better.
At the same time my battery on my sump pump alarmed where Anthony, Jon and John B helped got me a new battery and added a sensor and alarm specifically for the pump so that no matter where I am I will get notification that the sump has a problem and needs attention. Great product solution. Alarm on battery when it is getting low and alarm that the sump is overflowing. Someday it will be integrated into a single product but for now this is far better than doing nothing and living in worry and worse living with a flooded basement.

So, I just got a new place in Goshen and needed everything done to the house, including installation of a water softener. Jones was the closest plumber to my house, and I decided to give them a shot. Absolutely no regrets whatsoever.
Like others here, Jon B was the guy that did the assessment and the work, and he’s fantastic. He fully explains the issues without wasting your time, and isn’t looking to gouge customers at all. He clearly takes pride in his solutions to customer problems. The water softener he installed wasn’t cheap, but I feel like I got good value, and when I came home after the install, I noticed that the team had not only cleaned up their own trash, but threw out some garbage that the builder had left there!
But, the true measure is whether their work satisfies the client’s need — in my case, it’s a 100% solution. I’ll hire these guys in the future for every service they offer.

These guys were outstanding to do business with… Yes, a little pricey, BUT, not really when you look at their service and people… From «booties» in the house, to a very clean install, to very nice, professional and curteous people… And product knowledgable as well… I was impressed… I was a bit disappointed to have the guy who sold me the generator (Matt) get pulled to another job last minute, as we really liked Matt, but Val and the other guys were (as promised) just as good, or better :-)
We also had Jones come to look at a heating problem recently and they again did a great job, and didn’t kill us on the pricing…