Tropical Smoothie Cafe

I stopped in a while back ago for a smoothie and had a similar experience to the other 20+times I have been here. No reason to mention the food here. As others have clearly stated, smoothies and food are great. For a healthy, tasty option in the west valley, this is the spot. The place beats any competition in the area with no problem. The issue, as many and myself are saying, is the staff. This starts and ends with the management. Who trains their young employees? Why does it appear no one is hear to guide them? Why does the place not operate well? Management! Management! Management! Every time I stop by the place it is filthy. Every time I stop by I question if my order will be charged correctly. Every time I stop by the wait time is in question. It’s very disappointing that a place with such good bones is missing heart. I will no longer go here and will take my business elsewhere. Maybe it is time to bust out the home blender. I do not like to give one star reviews, but congrats to Tropical Smoothies, you have earned it. Over and over again!!!

Drinks are good and I like how they are open ²⁴⁄₇. I just don’t like how dirty the tables can be at times.

This is My Spot come here like 3 times a week no joke love the smoothies almost tried all of them and don’t have one I don’t like!

My visit was absolutely horrible. I purchased a flat bread and smoothie and was over charged. After looking at my receipt I tell the cashier that helped me who refers me to someone else who didn’t know what to do. I ask for my money back and she says she does not know how to do reversals and/​or store credit after she goes and sits with her family even though she is suppose to be working and does not even attempt to resolve my problem. I asked her for a manager’s contact information and she gives me an email. I emailed the manager right outside the location and when I get home realize that they didn’t even give me the right flat bread. They gave me a chipotle club instead of the chicken pesto that I ordered and is written on the receipt. Honestly disappointment and dissatisfaction is an understatement and it is truly unfortunate since I was a weekly customer and truly enjoyed their food and drinks but you can’t just rob people’s money and shrug your shoulder so unethical.

Wanted to order but the 5 members on duty did not acknowledge my presence. I was standing at the counter thinking maybe that was a hint that I was a customer.

They’re okay smoothies. I found some chunks of veggies in my drink but on the plus side you can tell they use real produces.

Not that great… Jamba juice and juice it up are so much better… u can get a better smoothie somewhere else for less money too. it wasn’t pricey but wasn’t worth it either… I didn’t like mine, needed more to it, my bf didn’t like his either, said the same. Looked pretty dirty where they were making the smoothies/​food at too… never going again.

Very disappointing first time here… I would have given more stars if they accommodated for lactose intolerant people. The cashier said they didn’t have anything dairy free.
I ended up getting the sunrise smoothie with peanut butter…
It seemed the cashier was also irritated after I was trying to add a vitamin c boost and multi vitamin because she sighed and had some kind of attitude even though there wasn’t anyone behind me in line… Being that I’m six months pregnant and my first time here, it would have been nice to have had a more pleasant visit. I guess I will keep going to Robeks instead.

Decent food, but the wait got worse every time I went there, seem to hire an inordinate amount of kids that don’t understand the concept of decent customer service, my last trip saw the girl who waited on me proceed to come from behind the counter to literally throw water on her friend, in the process she forgot to take my order and after 35 mins it dawned on me that she had forgotten.

The smoothies are delish, the food is okay. The smoothies are tasty and full of fresh produce, everything you thought Jamba was when you were a kid, and most likely until you stumbled across this legit smoothie joint. Plus the smoothies are HUGE!!!

If tomatoes are classified as a fruit, isn’t ketchup technically a smoothie?
Last night was the first time I stopped into this 19 yea-​old smoothie chain and all I can say is… where ya been all my life?! What a great company! Tropical Smoothie Café (TSC) started National Flip Flop Day, a Tropical Smoothie Café holiday on the third Friday in June, to raise money towards Camp Sunshine. They have raised 3.7 million dollars so far. Wow! I love it when people give back and I’ll try my hardest to make it out to a TSC this June 17^th for Flip Flop Day.
For my first TSC smoothie ever, I ordered the Avocolada Smoothie [avocado, pineapple, spinach, kale, coconut & lime], I also had some of my gal pal’s Chia Banana Boost with Strawberries [coconut, almonds, dates, cinnamon, whole grain oats, chia seeds & roasted banana with strawberry], and some of my other girlfriend’s Mango Magic [mango, pineapple & non-​fat yogurt]. Sharing is caring, right? I loved to Avocolada and the Chia Banana Boost with Strawberries the most! Mango Magic is something that would surely be great for the mornings but after a lovely dinner with the besties, the Avocolada and Chia Banana Boost with Strawberries hit the spot.
This TSC is great — 24hrs, bustling with lots of people, and the staff is really friendly. I probably waited 5 – 10 minutes for my smoothie so we were in and out of there in the blink of an eye. So yeah, hop onto their website and find the nearest TSC near you! They’re fresh, the quality is great, and don’t forget to peruse the supplements and add-​ins! I haven’t tried their food but I heard that they also make some good eats. 3.5 stars easily!

We received some coupons in the mail for this place and thought we would try it out. We got the sunset smoothie, it was OK. Not great but not terrible. They only offer 1 size of smoothie which is unfortunate.
We also ordered 2 wraps. The Southwest wrap is on their menu but I guess they don’t make it anymore which was weird. I ordered the Buffalo Wrap and my girl ended up with the Thai wrap. My buffalo wrap was bland with a very salty tasting buffalo sauce. Little bit of chicken. The Thai wrap had all the sauce in 1 spot and was also bland.
Overall it was OK. The experience was not great. Super slow service and the lobby was filthy. Literally trash everywhere and broken tables.
I was excited to see they had healthy food but disappointed after trying it. For 1 Smoothie and 2 wraps it came out to $ 15 and that’s only because I had a 50% off 1 wrap coupon.
Probably won’t go again.

I really like this place! I like the smoothies better than Jamba Juice actually. The Acaí Berry Boost is my fave. Their chicken pesto flatbread is delicious. I’m looking forward to trying their tacos in the future, which I hear are great. The service is slow, but the staff is always very nice to me. I’d rather have it take a few minutes longer to make a quality drink than to rush through it and just toss whatever in.

So for a first time user of this place it was terrible. They have a coupon on Unilocal for 15 percent off at this location and then they told me they don’t honor it. They only honor it in Tempe. I don’t see why they would put the coupon on Unilocal if they are not going to honor it. Then they were very slow after that. I won’t be coming back

Went to Tropical Smoothie and can honestly say I won’t ever be back. I was the only customer there and 5 employees working. One took my order while the other watched. The remaining three were in the back. I think it was shift a shift change as one was counting out her drawer. The two at the front continued to talk, flirt and goof around. I thought maybe I needed to go make my smoothie myself. Another customer walked in and ordered a smoothie and I thought ok, surely they will start making my drink now. NOPE!!! A third customer walked in and it wasn’t until they took his order that the manager asked the girl at the front to start blending and took the boy to the back to count his drawer. My sons smoothie was fine but mine was powdery. I think they like smoking pot a little too much in that joint.

I heard a lot of negative feedback from this smoothie bar regarding the employees who work there. So I took it upon myself to go to this smoothie bar every single day for one month straight. Let’s just say that every single day there was something wrong with my order, I received the wrong order or I was charged the incorrect price. The last week was the worst. Not only did I order the same thing three days in a row but of those three days, I did not receive what I ordered, nor did I pay the same price each day EVEN THOUGH my receipt had what I had actually ordered. The second day in a row this happened, I asked the gal why I was charged less yesterday and more today? She said she did t know, they were training people, and continued to run my card for the more expensive cost and not provide any additional explanation.
Being the vegetarian that I am, I was pleased to see so many options available with no meat or using a meat alternative in place of any meat in any item in the menu. Well, the first three times I ordered food, of which without any meat or meat alternative, they all came with meat. Of course I had already gotten home before opening my flat bread or looking at my salad but when I called and explained the situation, every time the person who answered the phone said that I could come back in and get a new order. Well, some of us do t have the time to go back and forth to get food that should have made correctly the first time. I asked for my money to be refunded back to my card. The gal on the phone said she didn’t know how to do that. I asked to talk to the manager on duty, who wasn’t available, and then I explained to her I could walk her through refunding my money back to my card, as it isn’t rocket science and the machine pretty much walks you through each and every step. Well she didn’t want to do this either and said she could only offer another wrap (or salad, the following day), but she was unable to offer any refunds due to store policy.
I had finally had enough. After a month of ordering the simplest of food and drink from incompetent individuals and asked for the contact information for the manager of this store. I was given this information and not only emailed her last week but have yet to hear back from her. But, I do get notified when someone reads an email I have sent to them and know that
did intact read my email and just chose not to reply. I still love the smoothies and food too much to not go back but something needs to be done about the employees and their lack of knowledge.

You can never go wrong with a Tropical Smoothie Café. Love their smoothies specially the Health Nut. Love their wraps too. Service is always awesome especially this location. Glad we found this location on our way from AZ to CA.

I use to love this place so much but idk if they switch owners or whatever but it’s horrible now. The drinks takes forever to make! For that price I rather go to Jamba Juice for better quality. They take forever to make the drinks and most of the time the drink comes out all gross and too much ice was blended in it.
The most disgusting part is I was standing right in the front when one the girl was making my drink and then dip her finger in the smoothie and stir it around on top trying to remove the smoothie that was spilling over.
Immediately I threw my drink out didn’t even bother waiting for another drink cause seriously they take FOREVER to make one drink. I can’t imagine them making two drinks and waiting for that.

I love coming here for a delicious smoothie and the hummus veggie wrap. It’s a bit pricey but I get a delicious meal and a big smoothie. The wrap is 6.99 and it comes with a side of fruit or chips. The green detox smoothie is 4.99 and it’s pretty big. The total comes out to $ 11.59 but I don’t feel bad afterward you know?
The actual restaurant itself can use some love. The bathroom isn’t the cleanest nor is the restaurant area either. The floors always look like they haven’t been given a good sweep in a while and the chairs are always askew. The AWESOME thing though is if you’re feeling a smoothie at 3 am, they’re open. Just try finding anything around this area (other than Walmart & fast stations) where you can find a delicious healthy meal at 3 am. :-)
I Don’t mind the bit of mess as long as I don’t find any hair in my food or smoothie.

So refreshingly delicious
We really enjoy Tropical Smoothie Café and are so glad there is a location close to home. My nephew, 11, asks to go there often and the smoothies are a great way to boost his fruit and veggie intake.
I usually get the «Island Green» smoothie, it’s so refreshingly delicious. My nephew enjoys all of the fruit smoothies, especially the «Rockin Raspberry». To be honest we usually don’t eat at Tropical Smoothie Café very often but I highly recommend the loaded spinach salad or the Buffalo Chicken Wrap, both entrée’s are tasty and fresh.
Service is excellent and as fast as can be when you are making smoothies to order. If you enjoy smoothies give Tropical Smoothie Café a try.