Pep Boys

I came outside one morning to a battery that wouldn’t start. Being that the dealership where I normally get repair work done was closed I decided to chance this Pep Boys though I haven’t had the greatest experience with them in the past. I had the guy come out to test my battery and he said it was bad. Cool, fine, let’s replace that bad boy and be on my way. I needed them to do the battery drop for me so I let him know that and settled down to wait. 30 – 40 minutes later, they still weren’t done and I could see my car was not in the bay so I walked over to the service window to inquire. They hadn’t even gotten the paperwork yet from the guy at the register! I am willing to overlook a lot of things when you get busy, I get that. But it had not been that busy that morning and I was very clearly with my elderly mother and my ten year old sitting and waiting for this to be done.
The battery drop itself takes about 10 minutes and we’re out the door. Awesome.
Fast forward about a week and I notice something shiny in the well under my windshield… a wrench was left behind randomly. I grab that and as I walk back to my door I notice that the cover for my hood hinge on the driver side (I drive a Honda Fit) is also missing. So the bottom part of my windshield along with the hinges for my hood are exposed as I’m driving around getting all kinds of dirt and water down in there, not to mention it just looks super trashy and ugly.
I will never go back here again because they cause more problems than they fix. Find someplace else and pay a little more so that your car isn’t trashed while they «fix» your problem.

Only went here because they had a somewhat hard to find battery for a sports car.
Battery itself died twice, and I will say they were good at honoring the warranty though I didn’t appreciate having to pay $ 43 just got them to check if it was bad (it was).
What scares me is their mechanics who didn’t know how to work a manual shift.

We got a great deal on our car repairs! We ended up having three cars worked on and all three sound brand new! They were honest and very helpful! I would recommend them any day!!!

This location is terrible BEWARE! When I arrived there were several mechanics standing around. I went inside and talked to the clerk at the desk I told him I needed a break inspection, alignment and a fluid leak inspection, mind you I was the only person in the store requesting maintenance service. I gave the clerk my keys and proceeded to the waiting area. As I said before they had no other customer needing repairs as I sat there I saw a couple and another gentleman come in to have there cars worked on a hour goes by and the clerk comes up to me and says, «I am sorry but we cannot look at your vehicle because some people with scheduled appointments have shown up and we have to look at their vehicles first. If you want to waste your time and get terrible service this is the place that can make sure that happens. SAVE YOUR TIME AND MONEY AND SKIP THIS LOCATION! PEPBOYS U NEED TO DO BETTER BECAUSE RIGHT NOW YOU SUCK!

Moving back to Washington and found that I didn’t have enough room in my car for all our luggage. Called around and places in the area only sold cargo carriers online. Spoke to a gentleman at Pep Boys that found they had both carriers and removable racks in the store. Was able to find what we need and he installed the rack for me. I am big on customer service as I work in the industry and I am over the moon about the service I recieved. I am two hours behind schedule but can’t be frustrated because this place has been so helpful. Thanks, Pep Boys!!!

My car died at a gas station in Buckeye, AZ. We were towed to this PepBoys because they were the only place in the nearby area open after 7pm. We made it there literally as they were closing, but the guys were nice enough to stay a few minutes late to check the battery and replace it so we could continue on our way! Special thanks to Nelson, Carl, Jesus and Albert!

Horrible customer service.

I went to Pep Boys to get an alignment for my Acura. I told the fellow at the desk what I wanted. He said it would be $ 89 plus a fee of $ 19.50 to go over the suspension. I told him I knew it may need some other work but right now I needed the alignment as I had just installed front struts. He kept telling me he had to charge me the 19.50 even after explaining I did not want it. I finally gave up and went next door to S & S tire who charged me $ 69.00 and did the job to my satisfaction in 1.5 hours.
The fellow at Pep Boys was rude and very unprofessional. I will never shop or have any work to my vehicle done their again!

This location sucks ass!!! I will never go here again! Bad customer service waited 30 min to pay for a frking superglue

Not happy with the wait times at this location. I set up an appointment for 10am days in advance. I arrived at 9am and my car still was not pulled into the bay until 11am. What’s the point on making an appointment if I’m still gonna wait as long as if I was a walk in. Will not be coming back to this location or pep boys for that matter.

First time at this Pep Boys location and I will definitely be returning. The GM, Joel was extremely helpful with helping me purchase the specifc part I needed for my car and even personally replaced it for me. I appreciated the great customer service and helpful staff!

Went here to get some stuff. This guy working «devlin» was his name I think.
He got caught in multiple lies and overcharging a customer. I assume he was trying to make some cash on the side but not really sure. He did admit what he did and said sorry haha.
I dont think I would trust this place and I have not been back since

I went here about six months ago or so to get my brakes serviced, and part of the package purchased included a tire rotation. Last month my car started shaking, and I thought there was a bubble in the tire. Pep Boys was going to charge $ 50 just to LOOK at my tires and see if it was a problem with the tire or the alignment (and that doesn’t include any repair services). I took my car to a shop next door where they looked at the tires for free and it turns out that my tires had NEVER been rotated — and that I had a bubble in my front left tire. Shortly after replacing, my front right tire separated. These tires would have lasted months and months longer if I had actually received the tire rotation that I paid for. I still have my receipt from the service at Pep Boys and it was definitely listed on there.
They have also misdiagnosed things several times; last year I took my car in because it made a squeaking noise when I braked and I figured that I needed my pads adjusted. I was told that a wheel bearing was loose and that I was going to need a $ 500 repair in addition to the pad adjustment. I responded that I was just going to take my car to the dealership since that would be under warranty and have the adjustment taken care of there too. Suddenly they were mistaken and the wheel bearing was fine, all I needed was a brake pad adjustment.
They will overcharge you for services that most other places will do for free, won’t actually provide you with the services that you pay for, and a lot of the employees don’t seem to actually understand what they’re talking about.

Went here 4 to 5 months ago for a alighnment. Yesterday had to buy two new tires and get it alighned today. It was out and there was no way this was dur to wear of parts.

My experience here has always been that they are helpful and friendly. It does seem to take a long time to get vehicle in even when you have an appointment.

Front service is ok, but the mechanical work they do on cars is terrible. How many times do I have to come back to have them redo the job? I have service paperwork receipts piled up from this place, and I wouldn’t have if the job was done right the first time. They also seem to mess up other things after working on something else. It’s hard being a woman and going to car shops because they take advantage of your lack of knowledge about cars. I only went the second time to use the rewards discount, but never again.

Service is poor and unprofessional at best. I called ahead of time and made an appointment to have my transmission fluid exchanged. I checked in 30 minutes early after having to wait 10 minutes for someone to help me. Not because they were busy, but because there was no one at the front counter. After a long wait a portly unkempt fellow came to my aid. He addressed me «hey you» instead of «excuse me sir» multiple times. After checking in for my appointment it took them 45 minutes to pull my truck around, I guess making an appointment means nothing. I was told it would take about a hour to finish my service, which was quite simple in nature. Four hours later, I was still sitting in the customer lounge with a broken TV. Luckily, there was a large family of small screaming Hispanic children to keep me company. The bathroom was so dirty I considered calling the health department. Broken toilet with trash and graffiti everywhere, not to mention urine and feces. Every time I went out back to check on progress I noticed all of the service personnel standing around talking, instead of working. This is a prime example of a business run by weak leadership and very poor management. It is without a doubt the product of a system that requires companies to hire people based on what ethnic groups they belong to, instead of hiring the most qualified applicant. Businesses like this survive because people will put up with poor service for momentary convenience. I recommend you take your money to a place where people will work hard to earn you business and patronage.

1.5 hours to buy one new tire and have it installed on a rim. The employees were eventually helpful. Bottom line — unprofessional and painfully slow.

–Friendly, helpful employees.
–Very clean restroom (in the far back of the store).
–Clean wait area with TV.
–Reasonable prices.
–Big store, cleaner than most Pep Boys.
–Cheap oil changes.