Neil’s Garage Cabinets

Save yourself aggravation and go with another company. We paid extra to have handles we had purchased installed on the cabinets. Half of the handles are crooked, and because the cabinets are cheap paper over particle board, you cannot patch and re-​drill the holes, it would look like crap.
We had one of the small single cabinets installed as a «floating» cabinet next to where we park our golf cart, so that we could put the small battery charger on top of it. About 5 months after the cabinets were installed, I went out one day and opened the door of this floating cabinet, and the whole thing fell off the wall, striking my shin as it fell forward toward me. It peeled a sizable hunk of skin from my leg. It goes without saying I was unhappy. I couldn’t imagine how it could have fallen, until I looked behind it and saw that it had been merely stapled to the wall! The cabinet itself was also damaged when it fell. We called Neil’s and several days later they were out with a replacement cabinet and assured me as they attached it to the wall it would not happen again.
Well guess what? Today, my husband was getting something out of the cabinet and as he opened the door it fell off the wall again, striking him in the arm and ripping his skin off. You would think they would have learned the first time to install it into the studs, but when I looked behind the cabinet, it once again was stapled to the wall! The only thing different this time was a wood screw on either end, which was not screwed into a stud, just the drywall.
My husband called the owner and when he said he was not happy about this, it being the second time, the owner said «call me back when you’re in a better mood» and hung up on my husband.
So not only are they providing shoddy workmanship, but when you call them out on it, they get extremely pissy and try to make you feel like the jerk! We are both lucky our injuries were not more severe. When they come back out I will insist they fasten the cabinet into the studs. The problem is, we have several over head cabinets, and I’m scared to death now that someday one of them will fall on someone and cause serious injury or even death.
Please stay away from these people. They might be cheaper than other cabinet makers, but you get what you pay for. And considering these are not even wood, you are better off paying a bit more for something more durable. The finish is already peeling and chipping on mine.

First off, a nice older man came an took measurements and drew up a plan to install cabinets. (September 30, 2014) I didn’t want my only electrical outlet covered, so I could access it easily. Sure enough when the actual crew of young guys came, the outlet was covered. (October 3, 2014). Their solution was to make a HOLE in my new cabinet for my electrical cords to go through. It’s not only ugly, but I’m always afraid of what may have crawled in that cabinet through the hole. But, I let it go.
Fast forward, (October 16, 2015), as I was coming home, I opened my garage door to pull my car in, and the wind blew a set of doors COMPLETELY OFF. I thought they must not have been secured properly in the first place, but I wasn’t worried, because I knew I had a warranty for as long as I own the house. Turns out, that’s not covered. They will charge me $ 65 for someone to even come LOOK at it. They call it an act of God, I call it shoddy work. The MATERIALS they used are covered under warranty. The makeshift ways they install the materials are not covered. They compared it to the wind coming through my front door and blowing over a vase! WHAT??? Freestanding vase vs. well-​built and secured garage cabinets? No comparison. Vase vs. improperly secured plywood? Yeah. I get it now.
If I had it to do over, I would have gone with another company.
Mediocre workmanship, and even WORSE customer service.

Well to put it simply, I needed some cabinets and this was a no BS decision. The service and installers were very nice people, explained everything thoroughly and the project was finished within a couple hours or so!
Would recommend to anybody in need of new cabinets!

Absolutely the best decision since installing solar in our home in Goodyear! From the start, with Kirk, nearly six months ago describing their current ‘special’, to the finish, when Saul left yesterday, every interaction has been outstanding. Kirk made multiple visits, after I finally decided to get them done, in order to ensure I had exactly what I wanted… even cut the effort in half so I can better plan the last half of the garage. The office answered any and all questions, even showed me around the workroom near closing; then held my scheduled date even when they had to special order the white I wanted. Saul was punctual, polite, efficient and so professional. The results are outstanding and more than I could have dreamed. When my husband is happy with my spending ‘money’, you know it has to be great!
The cabinets were an anniversary gift, even with a recommendation from our contractor who concurred NO ONE can do them as cost-​effectively as Neils. Well, not only was it a great gift, but a welcome surprise that all went so well.
Special thanks, again, to Kirk for his wisdom, attention, knowledge and patience.

Just had storage cabinets installed in my garage this morning. Took about 2 and a half hours. Entirely painless. Rocky in sales made planning the configuration easy. PJ put everything together and it looks great! Very pleased with this transaction and the product. Would recommend to others.

Aaron the installer was right on time and has been very meticulous in his installation of our garage cabinets. He has a great sense of humor and seems to love his job very much, I recommend asking for him when you Neil’s to do some work for any of the readers that happen to read my comments.
Carly was our contact person and she did a great job explaining what we need and how the install would take place, she was knowledgeable and very thorough in her assessment of our project. Be sure and ask for her when getting an estimate.
I personally don’t care how long it takes as long as it is done correctly.
At this point of the install they look beautiful.
Pictures will be added when done.
FYI: they are very reasonably priced, highly recommended.

Overall terrible experience! Save yourself some time and frustration by going with one of the many competitors.
My experience started off great with my in home consultation, Rocky came out to my home and together we quickly developed a plan for installing cabinets in both my garage and laundry room.
Things went down hill from there, my installer Saul was a horrible communicator and appeared to be super irritated about being at my home to complete the project. In the process of installing the laundry room cabinets Saul damaged the trim around my laundry room door and the walls of the laundry room while carrying the pre-​fab components in to the work area. He left the job site with exposed staples in the laundry cabinets creating a significant safety hazard for my family. One of the doors on the garage cabinets was not properly installed which prevented it from opening and closing properly. Caulking and trim work was amateur at best and required a great deal of interaction from me. He also left the job site (AKA– my garage and drive way) with a nice layer of saw dust, a token reminder of our time together?
Obviously I was disappointed with the product and service so I called the office to get resolution to the install issues as well as communicate my dis-​satisfaction. They sent another installer out to look at the issues and take some photos. He was very friendly and fixed the door on the garage cabinet and the exposed staple in the laundry room. He said he was disappointed in the quality of the work he saw and said «I wouldn’t want this quality of work in my own home», he asked who my installer was and I told him it was Saul. He replied «Oh, ok– No hablo» and then chuckled. He apologized and said that he would take his photos back to the office and speak to his boss and that I should hear back from them later in the day or Monday.
Monday morning and afternoon came and went, no call. I called late in the day on Monday and began my experience with Jim, the Operations Manager. Jim did not seem to understand or care that I was frustrated by the lack of followthrough from his company. He simply stated that it had only been a day, What?! Your second installer was at my house at 9AM on Friday and it was now approaching 5PM on the following Monday. Either way Jim didn’t care, he hadn’t gotten around to me and I still wasn’t a priority. It got worse from there, Jim’s customer service and resolution skills include accusing customers of being «evil», stating that I was «only looking for money» and that I was lying about the damage done to my home.
Additionally Jim could not seem to grasp the idea that I wouldn’t permit the original installer, Saul, back out to the house to fix the issues. He actually told me that I don’t get to tell him how to run his business! WOW!!!
Jim did offer to come out to my home personally but I didn’t feel like it was worth continuing down this dead end road.
The WORST CUSTOMER EXPERIENCE EVER!!! Spend your money elsewhere! I have cut my losses at this point and am focused an using all forms of social media, the BBB, Registrar of Contractors and potentially news channel 10 to warn all other potential customers to BEWARE!

I had garage cabinets installed on April 5, 2014. What should have been a 4 hour job, for their most common set up, took 7 hours and the job was not finished. There were issues with a couple of the doors being warped. My installer told me I would get a call on Monday to schedule another appointment to finish the job. After the installer left, I wiped down every cabinet door and workbench drawers plus I opened and shut them. Well, I found 2 more warped doors which the installer went ahead and installed, a staple which was shot through the finish of a door, and a workbench drawer which was installed crooked. The original installer did not putty over any staples leaving that for the next installer to do.
I did finally get a call back the following Monday but it was not until the afternoon. I spoke with Jim and he advised me what needed done. I told him, oh no there is a lot more which needs to be fixed and proceeded to give him the laundry list of things which needed to be corrected. He told me I would have to wait another 7 days before they could get someone to my home to fix all the problems. When the new installer arrived I showed him all the issues with the cabinets and drawer. He was not pleased with the quality of work performed on my initial installation. He also was not equipped with everything he needed to complete my job. So he had to go back to the shop and did not show up again until 3 hours later. It turned out the shop needed to cut new doors in my finish. I finally got the job done. Basically I guess the quality of work depends on the quality of installer Neils send to do your job. Everything did get fixed and looks good and operates as it should. My entire experience was frustrating and time consuming. I would not be very enthusiastic with recommending Neils Garage Cabinets to neighbors or friends based on my experience.