Hertz Rent A Car

Worst experience I ever had with a rental car company or any company for that matter. Booked a minivan/​large SUV to fit seven people and luggage two weeks in advance. At first we didn’t get a confirmation email of the booking and had to call a couple of times to make sure the booking is in the system and confirmed. On the day of the rental we were excited to be getting an upgrade since the actual car wasn’t available — this «upgrade» was a downgrade from the requested minivan/​large SUV to a standard size SUV. We were told «that’s what we call an upgrade in the Hertz world»! That’s the best Gabrielle could do for us, take it or leave it. No offer to check the inventory of other Hertz locations nearby or along our way to maybe switch cars at some point. If we wanted further assistance, we could call a hotline and make any other arrangements ourselves. Gabrielle was clearly annoyed with us as we were disappointed about the whole situation and figuring out how we could fit in this car. She just ordered us to step outside and make our decision although we were the only customers at this point and not holding up anyone. We were treated with incredible rudeness, unprofessionalism and ignorance. Worst customer service. Never again.

Exceptional service from staff and great rates. Awesome experience, always a pleasure doing business with this location. Keep up the great work Gabrielle and Derek. Thank you, Lui Cookieman

I called in for my ill mother Spoke to a guy named Derrik. Everything was fine he did not tell me i needed to reserve a car but I did inform him that My mother would be there before 4:00pm to pick up compact car. When she got there and I am paying for her to get this rental car because her’s was down, The so called manager some woman says they only have one car available. My mother got dropped off and had no transportation home unless she rented a suv at 40/​day. I spoke to the woman and she says the guy I spoke to was not available and that even if my mother stops the transaction she will bot get her money back for 48hours. with right now $ 400 being held she would not be able to rent another vehicle. my mother comes to my house and the car was dirty with spots on the doors and the carpets as well as the back of the seats were dirty. I will be calling the general manager this afternoon. Never Again. STAY AWAY. Oh she told my mother she was giving her the best deal possible and asked if she had a costco card which my mother does not. And She said she would give her the costco discount which was not reflected on the receipt

I was the only person there and it took me almost 45 minutes to get my rental. They tried to show me different cars trying to upgrade me. When I finally got in the car and on my way only to realize that they did not give me the navigation system I had reserved. The car that I ended up getting had to be vacuumed which made it take even longer. After I called back telling them I did not get the GPS they told me I could bring it back for the car I was supposed to have but didn’t because someone smoked in it. They wanted to give me a car that stunk like smoke to take my family in. No thanks. I won’t ever give this location my business again.

I love this Avondale site. I have used it 4 different times now. Cindi the manager is the best she has always gone out of her way for my wife and I. If she didn’t have the car I was looking for she found it for me. They have picked me up and taken me home after our rental. I find their rates competitive and their service exceptional. It really helps to call a day earlier and let them know what I am looking for.

Worst rental experience ever, they deserve no stars. I get about two rentals a month due to traveling for work from different car rental company’s. When my reservation was made for a car Friday night pickup and return Sunday (two day rental) I only end up using for one day but got charged for three day. When I found out I needed to return the car earlier I called customer service so I can change the reservation for a one-​day rental and they setup for me to return to this location. The location was closed so I had to do a night drop due to the fact that customer service setup it up knowing it was closed. This location charged my credit card for three days because they do not accept after our drops even though they have a night drop.

If i could give no stars I would. Kat is the one who helped me when renting the car and insisted I get the insurance for $ 9 extra per day. I explained my insurance was just fine. then she tried to charge me anyways but I told her I declined the insurance. then when to get the car I got an even smaller car than what was rented. NOT HAPPY a family of 5 does not fit in a VW Golf. We made it work since they tried to get me to pay an extra $ 20 a day for an upgrade. UM no thanks
Then when returning the car I gave her everything. Then I was accused of having an animal in the car. (we don’t have animals) maybe because of the sand (we went to the beach) then she tried to charge me extra for gas even though the fuel was exactly where it was when I got the car. I told her she needed to take that charge off and she told me too bad she would not. so I took the car across the street and put in $ 3 of gas. when I got back she refused to help me. The main problem was she tried to hide the fee from me by printing my receipt and sticking in in the Hertz booklet when I questioned her she got very defensive. Please explain why she tried to charge be $ 9.45 per gallon of gas? the previous owner was amazing and I rented monthly from him. since they went corporate the service is horrible. they offer pick up and drop off but has changed to a max 5 miles away. after doing business with them the past 4 years they just lost a long time client. Kat needs to be trained on customer service and etiquette. She does not belong working with the public

Very hectic. Seems as if there are not enough employees to check cars out, check them in — or give rides.