Hand & Stone Massage and Facial Spa

Finally had a chance to use the gift card I got for my birthday which is in July. I had a wonderful experience starting the minute I walked in. The girl at the front desk was pleasant and welcoming. The entire atmosphere all throughout was warm and relaxing and Priscilla, my massage therapist, was patient, kind and gave me a wonderful massage. I will definitely be returning and will probably bring my son as he has Juvenile Arthritis and would likely benefit from massage. Definitely recommended!

Love this place, went not too long ago to get the hot stone massage. Was first time getting the stones. The receptionist was very nice and welcoming. My therapist was Hilary, and she was very attentive and even said if I didn’t like the stones when she started that she would charge me only for a regular massage. She was very calming and asked about certain areas that I wanted her to focus on. The hot stones were amazing, and what I loved the most is she would ask if the pressure was ok. She made sure that I was very comfortable. And she got some major knots out of my back. I have never had anyone like her. I highly recommend this place, it’s definitely worth the money

I now feel I can review this establishment fairly. I have had 2 facials and several massages. In one word fantastic. I have had both services at «the other» establishments in the area and they don’t compare. I was skeptical about obtaining a membership after having such difficulty with (initials ME)
That I wasn’t sure if I wanted to be strapped to another contract. Not so here you can cancel with a month notice which seems fair. However I won’t be doing that if the quality of the massage and facials (which I love) stay at high quality. You know a place cares if they send you evaluations regarding services provided !

First visit with Hand and Stone. I had a 80min massage (thks for accommodation) with Dana. Dana was awesome, however the targeted areas were not really focus on. When I scheduled I need specific areas of treatment and advised Dana as well. However, she focused more on other areas. I was disappointed at that. I also recommend the staff schedule appointments concisely according to the before and after prep. This allows the clients to get there full 60 or 80min massage. Overall, Dana is awesome and I recommend her.

Great therapists!!!

Today was my first time going to this spa. I took my mom with me for a girl’s day. We did the 1 hour relaxation massage. The staff was all so nice and welcoming. They even put us in a couple’s room! It was great! Rose was my masseuse and Hilary was my mom’s. They both were very professional and asked all the right questions to fully understand what we wanted for our massages. I definitely would recommend this place to anyone looking to unwind and relax! I am going to be coming back soon! I was already planning on booking a couples massage for my parents in the next few weeks.

My boyfriend and I went for a couples massage and it was absolutely fantastic. Shawntil was my masseuse and my boyfriend’s was Carolyn. We 100% recommend them, extremely satisfied with the great service, professionalism and skills.

Had the best prenatal massage with Norma! I actually slept well for the first time in months. She was professional, friendly, attentive, kind, and had the magic touch! I am very picky and have a hard time being satisfied, either with the quality or value at spas, but this was really great and I loved every minute of it! :)

Made an appointment last minute and thankfully they had time available, which is awesome! I came in and it’s very clean and relaxing. I filled out the form since it was my first time here. Only thing that’s concerning is they didn’t have a sheet that tells the massage therapist where or where I don’t want to be massaged.
I was taken back into the room and Rosie started massaging me. The foot pillow was already on the table, which is unusual since they usually put it there later on in the massage… But alright. Massage started and I told her to focus mainly on my lower back, shoulders, and neck. She did an ok job. There wasn’t really a technique and some moments it kinda hurt. The main reason why I am giving it a 2 star was my hands, feet, chest, head, and the front of my arms and legs weren’t massaged. So I wasn’t able to fully relax. I don’t feel like I had a massage. On top of that it was kinda ruined when she kept yawning in front of my face.
The cost of the introductory offer is 49.99, which I feel is a lot for what I got, plus I didn’t get the full hour. Massage started at 6:30pm and ended at 7:18pm. Always awkward to say how the massage really was in front of the workers when they ask. I wish they had other scented oils because my body smells weird from that oil. If it cost more to have a different kind of oil I would spend another $ 10. If you do offer it I had no clue, since no one said anything. In realty I wanted a 2 hour massage, but since I was new I was offered the 1 hour. I would have gladly paid more for two hours. Sighs– I won’t be back to this place.
***** October 30^th 1pm… Went back and gave them another chance. Rebecca massaged me this time. It was an amazing massage. She had technique and the pressure was perfect! I will be back. Thank you guys! I appreciate it. I will be back :)))

My skin hasn’t looked this great in years. Its soft and I’m glowing! The scalp and neck massage was great too. I got the basic cucumber facial and I highly recommend it. I’ll most definitely be going back.

My husband and I went to this place for our wedding anniversary today and we got a couples massage. The people at the front desk were very nice. The facility was clean and had a great soothing environment. The couples room had a nice setup. The therapists were also very nice and welcoming. My massage was good, except the pressure was very varied. I asked for medium pressure and sometimes I was wincing and sometimes it was very light. My husband asked for firm pressure and it wasn’t firm enough so then he asked for firmer pressure but it still wasn’t what he wanted. I think what bothered me the most was my husband had to use the restroom in the middle of the session and his therapist asked him if he «couldn’t just hold it?» No! When you have to pee you have to pee. How are you supposed to enjoy the rest of your massage when your bladder is screaming at you that you need to pee. I just thought it was inconsiderate. My therapist finally told that therapist to just get him a robe so he could go. Duh. So she did and he did and the rest of the massage was okay.

I was visiting Arizona and was in so much pain. I called and they got me right in with Lucy. She was great really helped my neck and shoulders. I would highly recommend her. I am super picky about my massages. If I lived here I would totally go back to her. Thanks

I highly recommend Hand and Stone to anyone! Adrienne is excellent… I went in in a lot of pain in my neck, shoulders and hip. I had been having trouble sleeping due toy pain. Adrienne really worked on the problem areas and focused on all the trouble spots. I know she really cares about me feeling better. After my massage I had the best night sleep and have felt relief ever since my massage. Anyone looking for some relief go see Adrienne !!!

Noemi is an extremely gifted massage therapist & an absolute joy to be around. She is very calming and professionally quiet/​peaceful. I look fwd to an appt with her anytime I’m in the area. 5 stars for Noemi :)
However, a couple months ago, I treated myself and had a facial alongside my massage appt. Andi was recommended for me to try and is a newer facialist there. Although very nice, she was also incredibly inexperienced. She seemed rather timid with each step and barely did more than wash my face and put a mask on, both of which I could have done at home. Although she put the steamer on my face for several minutes, there were no extractions or anything afterwards — she just looked at my skin under the light, said she thought it looked fine, and put the final mask on. I feel that with much additional training and time behind the chair, Andi could be an asset to H&S, but until that point, she should not be recommended as an on-​par aesthetician with the rest of the staff. I did make this comment to the mgmt, who received it well and didn’t seem surprised. They also assured us she would be offered more training opportunities, so I’m sure this has happened and the situation has been rectified for other members, but this is my experience.
The front desk staff does make consistent members feel like family. This is a family owned and operated business, which I believe should be supported.
I still long for a place where there are no chattering therapists. (Obviously It’s different if you engage in intentional conversation with your therapist.) Even in CA, it’s hard to find a place where this is a consistency.

Been to several, I mean SEVERAL, massage places before coming here. I have a constant problem with my neck and shoulder, probably because of work, and have had a hard time finding a place that can make it go away for more than a day.
Went for the intro offer, but I can’t remember her name, but she did wonders. The post about it feeling more spa like in the lobby and everyone always smiling and being as friendly as possible are spot on. Back a month later and found Kayla, who despite being petite, can really pack a punch. I was sore in all the good ways for a few days after and it felt great!
Well took almost two months to get back because of work and booked with Kayla again and outstanding job again. Relaxed but sore right where all those knots were which is a great sign on the job they do!

Went and got a massage from Adrienne who is a goddess in my opinion! She went above and beyond to get ALL the knots out of my back in a very kind not back breaking way! When the session was over she even gave me tips of stretches to do in the office to avoid such bad tension in my neck and back. Great customer service! Will be back soon!

I have been here many times in the past and have always walked away with a smile but this last visit was just amazing! When you go in ask for Joanna she is the best and will leave you wishing you had paid for a longer session.

They are one of the few legit places in the area to get a facial, so I really wish I loved it more.
I came here a couple of months back (So I am really hoping it has changed) and got a facial.
I got the first time client price, which seemed like a good price when I signed up for it… but after receiving the facial I felt ripped off… I’ve had more thorough facials at beauty schools.
The girl who did my facial was very pleasant, just a little absent minded, and maybe new to the industry? She left the room twice after my facial was supposed to start because she forgot things. hey it happens… But what really irked me about the whole things is that there was no hand/​arm/​shoulder/​scalp/​leg nothing massage while the mask was doing its thing. Not every place you get a facial does ALL of those massages while the mask is on, but it is pretty much standard and expected to get a scalp massage and an arm/​hand massage during this time. Instead the girl took the time to clean up the room while I was laying there. I appreciate cleanliness, but not when it is achieved by loudly cleaning the room while I am trying to relax.
Speaking of trying to relax… The girl would not stop talking!!! And I don’t mean she was explaining what she was applying or the benefits it should have, no I mean she was just chit chatting. She was trying to talk to me like we were best friends. I kept giving her short answers hoping she would get the hint, but she didn’t. At one point she said «Oh I forget you are here to relax, I’ll be quiet now»…3 minutes pass and she is back at it… I suppose I should of spoken up and said something, but didn’t want to hurt her feelings… sigh.
The facial was quick, too quick actually, it didn’t quit fill the hour long slot that was promised. Especially when 10 minutes was spent going back out in the hall to get things she forgot. She did the usual product recommendation afterwards, but wasn’t too pushy. I got a couple of samples, which was cool.
The front desk staff was also very friendly, and the décor was nice, especially for being in a strip mall.
I can honestly say though that I will not be back unless I see some more reviews on their facials because their full price would leave me cringing in pain if I received the same facial I did at the intro price.

After a few months of membership I’m in love. Service has been fantastic since my initial issue and Susan is still amazing.
I’d highly recommend it if you’re in the area and looking for a message, either just once or a membership. It’s a great value and I have found it to be a wise investment for myself.

After getting a bad muscle spasm in my mid-​back and not knowing if it would get better, I saw their introductory offer for a $ 39 and decided to go for it.
Their location here in Goodyear is a really calm and serene one. I expected it to look similar to Massage Envy, which to me doesn’t have the feel of a spa when sitting in the front waiting area. But this place had that feel to it, which of course, made me feel more relaxed. I did go on Father’s Day or it may have been the day before or after, but it was crowded with men! I had a major giggle and insightful thoughts because I’ve never seen that many men at a spa or massage place. This wasn’t just because of wives buying their husbands certificates either. As I sat waiting for my appointment, the front desk ladies were asking them how their family was doing, when they were moving out of the country, etc. They knew these gentlemen well. To me that said something about their return clients.
I can’t remember who I had, but she was pregnant and had a unique name (which is probably why I can’t remember since the pronunciation was so different). Either way, she was very calming and accomodating to my injury. I felt like her pressure was perfect and when it wasn’t, I felt comfortable asking her to adjust, to which she did quickly and easily. I do plan on going back in the future and would love to get their monthly membership as well. I may try a different massage therapist, but only b/​c I want to feel the styles of other therapists.