Hampton Inn and Suites

I usually do not leave bad reviews but this time warrants it!
Very Rude! Horrible Service!
I am completely disgusted on so many level with this location. I called over a year ago and booked in July more than 10 rooms for a wedding on Jan 15, 2016. I discussed with Chelsea and Marvin that we needed all rooms next to each other so that we could return from the wedding across the street and continue to visit with each other. I called more than 3 times to confirm that rooms would be placed next to each other with those helping me stating it was possible. Fast Forward to the day before the wedding, Brandon the manager on duty gave us the king suite room and stated the rest of the party was on 1^st, 2^nd and 3^rd floor. Which was unacceptable. My father arrived 1 hour later and worked with Marvin to get most rooms all on one floor but still not next to each other. That evening, after returning from the rehearsal dinner, we were visiting in one of the rooms. Apparently we were loud and the manager on duty, Tiffany, came by the room and said she did not have patience for us and if we would not be quiet that she would call the police. We never once received any warnings! She was approached and asked to not talk to us that way and all she had to do was ask us to be quiet and there would have been no issues. Tiffany’s response was that she had no patience for us. Later on, one of our guests wanted to check in early to another room at 1 am per not being able to sleep on the uncomfortable sofa bed. She overheard Tiffany talking badly about the whole wedding party to another guest who arrived late to check in. When approached she smartly said sorry that she was feeling spunky and didn’t care that she was overheard (something along those lines). Marvin again was pulled in and tried to assist the next morning. Wedding night, all guests return again and within 30 mins had the cops show up, again no warning about noise or anything. Cops preceded to inform us of the cancer patients that reside in this hotel as to the reason of noise complaint. First time that we were informed of this situation. They did not tell us that a year ago. My guests and I are not inconsiderate and if we were properly informed once we checked in of the situation, we would have been extra careful with our level of noise in the hallways. But if we were told this over a year ago, we would have taken our business elsewhere, as to not inconvenience any of the sick patients or visiting family members. A baseball team was also present at this hotel with same amount of noise complaints apparently. Completely bad setup of room assignments that could have decreased the amount of noise control. Again when Tiffany was approached with why she called the police. She stated she didn’t have patience for anyone this evening! Although, Marvin worked really hard to accommodate our inconvenience, we feel it should have never happened from the very beginning. I really hope that Tiffany gets some training in customer service if she chooses to stay in this profession! I would not recommend any wedding party to stay at this hotel. I believe the Residence Inn would have been a better choice. Thankfully my wedding was not ruined because of the horrible customer service by Tiffany, but still would not recommend this hotel location to anyone.

Good place to stay: it does the work and great pricing — not sure if it is due to contracts that my company have with them. Nice people and great environment. The downside is the bathroom– I still want my tub instead of a simple shower place .
Breakfast is decent and it does the job in the early morning at 6am.

I have stayed at many Hampton Inn over the years being I am on the road a lot. I have to say this is one of the best I have stayed in. This Hampton inn is amazing and the staff is great. Highly recommended if you are coming to Goodyear Az.

Easy to find off the highway. There are plenty of restaurants to get a good dinner, within walking distance. Most importantly, CLEAN. GOOD PRICE. COMFORTABLE. Breakfast is included :-)

The rooms are old school, not the latest style for a Hampton but the beds like all locations was very nice. The girl at the front Counter was very nice and I got a free upgrade so I guess you can say my stat is as good as it gets. 5 stars all the way!

The hotel itself is one of the best that I have been too. They have a grand entrance, a great pool, and an outdoor basketball hoop. The three star rating is due to staff and the lack of treating Diamond Members.
This could have easily been a five star had they known the loyalties that come with their honors members. I was very displeased.

Fresh, clean, basic hotel, free cookies when you check in, and free breakfast in the morning. Close to a lot of restaurants and shopping.

Basic clean Hampton with smoking room options (I landed up with a smoking room, as that was all that was left but it was cleaned nicely and well –ventilated, minimal smell)
Walking distance to a couple restaurants, good location to other businesses. Parking lot very full late at night.

I’m not sure what the negative ratings are all about. This is the nicest Hampton Inn I’ve stayed in… ever… and as a Five-​Year Diamonds Hhonors member, I should know.
Front staff was excellent during a quick check in and helpful with dining options (many close by within walking distance).
The grounds are lush and well maintained and hotel has an almost «Brand New» feel to it. Not sure when it was built.
I stay here frequently and we put up visitors to our business in this hotel as well.
The breakfast? It’s the same as every other Hampton Inn I’ve ever been to.

I stayed here a while back when I hadn’t yet moved to the area. The front desk lady at the time (it was about 1am) was friendly and helpful being that it was the middle of the night and I was incredibly tired. I stayed on the 3^rd floor and my room was nice and clean and the bed was super comfy. The bathroom was nice and I like the rounded effect of the shower. I’d stay here again, but it was $ 300 for one and a half nights … a little steep considering for that price, I was able to stay at the Wigwam Resort and Spa down the street for three nights (!) and the rooms were nicer and bigger.

A nice hotel overall, besides the fact that when you (we) check into a smoking room, you get a ashtray preloaded with cigarette butts. the décor is nice, a little out dated but clean. Breakfast is the usual fare, the pool and jacuzzi areas are nice, especially when it’s 104 degrees at 10 pm. The staff is very friendly. I found a Bible museum in the lobby, really, a room dedicated to the bible with artifacts to view or buy if you choose.