FastMed Urgent Care

Worst experience at a urgent care ever. Took forever to get checked in, too much paperwork and it’s confusing. The front desk was not overly friendly and the person that roomed me didn’t appear like they knew what they were doing. The PA was friendly but seemed rushed, I don’t know why they took forever to get in the room. I recommend you go somewhere else.

Clean place, but very slow moving with anything. I’m here to just take a drug test and they can’t even make that happen in a timely fashion. When you got to go to the bathroom and holding it this place gets two thumbs down from me. Manager doesn’t have to hinge together here at this office, especially when your the only person in the room. Not sure what is going on back there.

Should be called slowmed. I have never waited so long for an urgent care. There is no urgency in their ability to see patients. You are better off going to a witch doctor because if you are really sick you will die in the waiting room.

I’ve been here a few times for my wife and kids with no problems. But low and behold, the 1 time I come here for me, they are as efficient as a soup sandwich. It took the receptionist 45 minutes just to put my info in the computer. Granted she wasn’t at here desk that whole time (got up constantly to have personal conversations) but also took patients back for vitals. The real kicker is there were all of 4 people in the lobby, and I overheard her tell a person on the phone that she was «swamped» and couldn’t help them at that moment and hung up. I don’t know if they are short staffed, but you would think that information would be offered up front.
Well after waiting over 2 hours, I decided enough was enough and went to the front desk to ask for all my papers so I could leave. Miraculously at that very moment I was told they could take me back to a room. I declined, due to the extensive wait already, because when you do get a room, you have another wait for a provider to show up.
Bottom line for me is DON’T USE THESE FOOLS EVER!!!

There awful i was there today never meet a Doctor like that was careless and rude i waited 2 hours for nothing. i dnt fill good coughing 4 days his like its a virus i dont like giving antibiotics just go rest deink water you will fill better very ride never going back there again they called him Dr.A.

Both my wife and I went yesterday. The staff was courteous and the place clean. PA Knight was quick and very thorough. At the same time she took time to explain things several times to make sure we understood things. I wouldn’t hesitate to be seen here again by her.

The place was clean and very professional. Wait time was 15mins or so and the nurse practitioner was amazing. They even gave us follow up calls.

I brought my son in on a Sunday morning to get an x-​ray of his arm. He had fallen on it the night before and I was fairly certain it was broken. When we checked in to the Goodyear location, I let the girl at the front desk know that we would be needing an x-​ray. We waited and were called back. The nurse told us the x-​ray tech was not in today. I said that we did not need their services. That was the reason I had come in. We were told we could go to the Tolleson location to get an x-​ray but we would need to see the doctor first. He told me, of all things, he needed an x-​ray. I was charged $ 160 for that info. I did get the x-​ray, 2 views and although the staff at Tolleson was nice enough, They read the x-​ray and told me it was not broken. Turns out it was. He needed a third view and a cast for 6 weeks. I was charged for 2 sets of x-​rays, 2 doctors visits, 1 splint and the «surgery» to put the splint on. I have spent a year fighting these charges. It cost me $ 328.00 for them to misdiagnose my son’s injury.

We have used this location I think 3 times over the course of about a year and a half. My Husband had a really bad sinus infection once and the last time we went because his foot was killing him and he didn’t know why. This last time was probably the worst out of all of our visits. They are no where near «fast»…That’s more of an oxymoron… We arrived early and were 3^rd in line… So why did we end up being there for FOUR HOURS! waited over an hour in the waiting room… taken back to the patient room where we waited another hour… took x-rays…waited…waited some more… I have absolutely no idea why it took that long to take an x-​ray and write a prescription for Ibuprofen, but it did and by the time we walked out we were extremely frustrated and my Husband vowed to never return. After the doctor took x-​rays he said it should only take 15 minutes to get the results back…1 full hour later… He pops his head back in and writes a prescription for Ibuprofen… We were happy there was nothing seriously wrong, but WHY on earth did it take so long… They tried to make it better by giving us a $ 5 gift card, but the damage was done…5 dollars does not equate to losing four hours of our life that we can never get back! The only convenience this place serves, is the fact you can walk in and be seen that day instead of making an appt with your primary care and having to wait for a future appt… But at the rate they’re going, it’s not worth it. Sorry «fast“med, but you guys just don’t cut it in terms of timeliness.

A pleasant experience and professional staff
Great service, I went to FastMed Urgent Care with for a rash on my arm. I wasn’t sure how long I would have to wait, we all know how busy urgent care can be. I signed in and filled out the required paperwork. The waiting room had a few people however I was called back very quickly.
After taking my vitals I went into a patient room and the doctor arrived a few minutes later. After speaking with the doctor I was given my prescription and discharge instructions and was out the door faster then I imagined, not a bad deal for urgent care.
The staff is friendly and helpful and doctors can address any concerns you have. When your primary care physician isn’t available this is the place to go.
If you ever find yourself in need of medical care and want great service from professional health care providers who are dedicated to your wellness, look no further.

My 5 year old daughter was with a 104 temperature and had been ill with fever for a day. I went to FASTMED on a Saturday afternoon at 4pm because when reviewing Google/​YELP comments I decided to go at this site.
Upon arriving, the attendant at the front desk was busy with a client and as I approached her she introduced herself and shared that she would be gathering information from us and ask that I provide her some information as well. She was clear and was provided me direction filling out the forms. We sat down and there was 1 client ahead of us.
We did not wait long –maybe 15 minutes and then we were called next in to get her vitals and sent to the room then after. The Medical Asst was nice and polite. The PA was also very nice asking questions first and assessing the circumstances. She then tested my daughter and before she would do anything, she would always explain and assure we understood. She provided me with some what to do’s and not do’s. They were helpful.
After some clinical testing, she promised a follow up and told us that we would receive a call for a follow up test.
By Monday, they were already calling me with results promptly at noonish.
I was content and happy with the services and promises that were kept. I would definitely go back there again! Thank you for giving me a peace of mind knowing where to go next time.

I actually went here based on the Unilocal review’s. Most Urgent Care providers really are terrible. It seems this place has actually hired something other than rejected medical professionals for the real world. With that being said, overall for me to say this place means something in my personal opinion.
I am glad that the wait time was not forever. I was seen in a prompt manner and I was pleased with the attention. Overall, the care provided by support and the Physician Assistant that I saw was good. The facility was clean and well kept and overall its a decent Urgent Care.

Set up an «appointment» and still waiting an hour and a half after that time. Staff was nice but got different reasons for running late including emergencies and lots of people walking in.

Super fast, very clean, Andrea was pleasant, efficient, and informative. I’m very pleased with my experience and will be back when the need arises.

I relocated to the area recently and haven’t established a personal physician yet. I’ve been dealing with some sinus infection stuff for the past 2 weeks and went to FastMed Urgent Care. It’s close to my office. I used their pre-​registration (easily accessible right from the Unilocal page!) and set an appointment for 3:15. It asked for me to be there 15 minutes early, so I got there at 3 (20 minutes after I made the appointment).
By 3:15 I was having my blood pressure and other vitals checked by a nurse. By 3:30 the doctor was there.
Everyone was friendly and helpful, from the front desk reception to the doc. I felt like they cared about helping me, and listened to what I had to say. I highly recommend this FastMed Urgent Care.

I had a member of our household sprain their ankle on Friday afternoon. While we kept the ankle iced and elevated, the pain and swelling did not subside Saturday evening. What to do? The 800 number on my insurance card does not have customer service who mans the phones in the evenings on the west coast or weekends.
I turn to Unilocal to find the Urgent Care facilities in my area. While FastMed was not my initial first choice. FastMed’s website had everything I needed to confirm. Their website showed my insurance was covered. It also showed that they could handle a broken bone if needed. My initial first choice who is part of my MD’s medical group could not confirm this same information on their website.
We walk in on a Sunday a hour and a half after they opened. We find one other party in the lobby. The lobby was very clean, bright and the temperature was very cool. After filling out the required paperwork, the young lady behind the counter brought us a ice pack for the injured ankle. They were very prompt with initial meet with the doctor to x-​rays to the diagnosis. No break which was good news. They recommended medical supplies from braces to crutches and where by no means pushy at all on us taking the recommend supplies for the injury.
I would tell my family, friends and fellow Unilocalers to give FastMed a shot. If your regular MD is not available.

First, let me tell explain why the five stars were not given. I checked in online since it says the wait time would be less. So I checked in online for 11 a. m arrived 20 minutes earlier to fill out paper work and I still waited about an hour before being seen, including the time spent in the room waiting. I know waiting is all part of the American health system, but really?
I went in because I am 2 months pregnant and just couldn’t get an appointment soon enough with my OBGYN, even though I hadn’t been able to keep any food or liquids down for 2 days!
The front desk receptionist was very nice and seemed to get all of the information into their system quickly. Again I just wish they would tell you, «Your wait time will be around» instead of «They will be calling you shortly».
Finally, I got to see one of the P. A’s I believe and she asked about my symptoms and how I was feeling. She gave me some anti nausea pills to take whenever I felt nauseous. At some point I did puke in their trash can and then asked for something to continue it on. One of the other nice gentlemen gave me a plastic container and put a pad on the bottom so it wouldn’t splash back at me and that was very thoughtful. I mean I already looked like a mess last thing I needed was vomit on myself.
The next day I woke up feeling a lot better than the past days, and to make matters even better I received a phone call to follow up on how I was doing. I really am glad I took the time and drive from Buckeye to this facility. I would recommend them to anyone who needs to be seen that someday but can’t get a doctor’s appointment.

Awesome, awesome, awesome! In & out in just under an hour (1^st thing Sat morn). Kind & caring staff. Way faster than my PCP!

Quick and very professional. Also very clean. The staff seemed very knowledgeable and professional.

I went here on a Saturday morning right after opening. First for the positives: it was a very clean facility, very friendly staff, and I loved that they were playing kids movies rather than shows that would not be ok for my kids to see. Negative: There was only one other person in the lobby and check in still took 10 – 15 minutes. Secondly I was the only patient there at the time I was called back and I sat in the room and sat there for at least 20 minutes while I heard the nurses talking instead of tending to the patient-​Me! I thought it was ridiculous that they were talking about dinner plans while I sat there with a 102.5 degree fever a week after delivering my son. I had to stick my head out the door and ask if or when someone would be coming– they replied it would be just a minute. It was at least 5 more minutes while they finished their conversation. The nurse proceeded to prescribe me an antibiotic that would not be the best choice (according to my dr two days later and the pharmacist) for my nursing newborn. I told each of the nurses at least twice each I was nursing. Also when needing a urine sample I had to go into a restroom that was also used for drug screening so the toilet was not able to flush and I couldn’t use the sink to wash my hands. I had to ask to wash my hands outside the room in the testing area.
Overall, as with any other urgent care I feel that a patient gets inadequate treatment. Every time I go to one of these places they misdiagnose me or my children. I was not happy with the speed of treatment here. As the only patient it still took me an hour and a half– this was just for diagnosis, a flu screen, and a urine test. However, the staff was friendly and it seemed very clean. Still better than the ER for moderate health needs.