Walgreens

My boyfriend drove me on Tuesday after leaving the ER to get my Rx filled. We went through drop off since I couldn’t get out of the car. I had given the pharmacist my medical card and DL along with the Rx. When asked, I told him my address was on my DL, which seemed to confuse him because it took him quite a while to begin entering my info into the computer. When I came back today the wait for someone to come to the drive thru window was almost 10 mins without any acknowledgement of my presence. I went to the grocery store and to get gas and came back over half an hour later to pick up the Rx to which the woman said, in a rather rude tone, it had just been dropped off 10 mins ago so it wasn’t ready. I have no clue what they did with my Rx for that other 20+ mins. I understand they get busy but they sure don’t seem to have their act together and could use some lessons in customer service. CVS is right across the street and will probably be my new pharmacy going forward.

If I could give zero stars, I would. WORST PHARMACY EVER. Slow. Horrible customer service. All the pharmacies around here are pretty bad, but this one takes the cake. Each time I talk to a different pharmacist they tell me inconsistent things:
«Yes we can transfer your prescription»
«No we can’t transfer»
«Yes we can give your prescription back to you so that you can go somewhere else»
«No your doctor has to write another one»
How am I supposed to get a prescription filled if you can’t get it in time and refuse to give it back to me?

Useless Pharmacy and employees. Dropped off my prescription, they told me it would be an hour. Everything was good until I went to pick it up. I had explained to the them that I had tri-​care when I dropped off the prescription, upon picking up my prescription 20 minutes past the time it was supposed be ready, they told me «ohhhh we don’t take tri-​care». So they basically wasted over an hour of my time and offered no apologies in any way shape or form.

Calling around to various pharmacies in search of a what i found to be a rare medication, the service I received over the phone was unfriendly and rather curt. All other pharmacies that I called had very friendly and professional people. I will use Walgreens as a last resort in the future

I was just out of the hospital and needed a new blood pressure medication. It was a very common med but Walgreens charged me $ 51.99. I wasn’t feeling great, and didn’t want to get into a discussion about it at that time, so I just took it home. Later my company’s benefits department called and told me that $ 51.99 was exceedingly high. Sure enough, the same drug is only a little over $ 7 at Costco. This drug is also available for much less at other pharmacies as well. Later, I called Walgreens but our discussion went nowhere. That’s just the way it is. I wonder if the California Pharmacy Board would be interested in this kind of information. This is a perfect example of why US healthcare is so expensive. Still, if you’re having to pay for your own drugs, make sure you compare, or you’ll be taken to the cleaners too.

Ashley in the pharmacy provided exceptional customer service to me today!
It was my first experience with this location. I felt like a long-​time customer.
She went out of her way to help me and my family. She made a significant difference!

This store has such incredible customer service. I recently transferred my prescription there after CVS didn’t bother to tell me until the day I needed it that they no longer carried it — and then told me «good luck finding it anywhere else.» I called Walgreens and they had it ready for me that day, and told me they have no problem getting it — its a common prescription! Each time I’ve gone in there the staff is helpful, friendly and warm. I went tonight, and the man at the pharmacy even apologized for the line while I was still waiting — I didn’t mind waiting anyhow. Plus, the prices on everyday items are way less expensive then CVS.
After a long and really bad day today, I can honestly say the friendly staff at Walgreens turned my day around and made me a lot happier then I was. This is a great store, and I will use them for all my rx needs as well as general shopping from now on.
Thank you for treating me like I matter. Its appreciated.

I know you’re a busy pharmacy but it isn’t necessary to be so rude. Never going here again.

This review is for the pharmacy.
I’ve had the exact opposite experience compared to all the other reviewers. When I didn’t know my insurance information for the pharmacy, the pharmacist helped and made a few calls. When they were supposed to be closed, she checked me out at the cosmetics department. And every time since, when I’ve gone to pick up my medications I haven’t waited at all and they’ve always been ready. Maybe I’m just lucky, but in my experience they have gone above and beyond to make sure I’ve gotten my medications on time.
Tip: it’s much faster to go into the store instead of waiting in the drive thru.

Free at last. Cvs across the street is just as horrible. Absolutely unorganized and pathetically slow.
I’ve had multiple horrific experiences at this location. 1 of which my dr called in a prescription, I didn’t need it immediately so I waited 3 days. Thinking there was no way they’d mess this up. Sure enough they told me they hadn’t received the prescription yet. Called my dr. Who swears the did. After 2 more trips to this location, they finally find my prescription in a pile of papers. Tell me it will be done in 2 hours. I have them 24 hours. Still not done. I finally remembered that Costco has a pharmacy, they apparently like to keep their customers.

This Walgreens is one of the slowest pharmacies that I have ever been to. When I had to make a phone call, they put my on hold for over 20 minutes so I just drove to directly to the store and continued waiting another 15 minutes. I find that to be incredibly unprofessional. The line wasn’t even that long. This pharmacy could be more organized not to mention respect people’s privacy to a higher degree when communicating with customers. It’s even more ridiculous when they tell me to either wait three hours or come the next day to get my medication. Three hours?! Are you serious. It shouldn’t take more than 20 – 30 minutes if this was a typical Walgreens. I would go to another pharmacy in Goleta but they all seem to have pretty horrible service.

I’ve had nothing but good experiences at Walgreens pharmacy. The wait time has never been too long, they always had my medication in stock, and there’s never a long line. About 99% of the time I was in and out within a reasonable time. I would like to add that the last time I used this pharmacy was about a year and a half ago due to not needing to be on my prescription meds anymore.

Ordered a prescription a day in advance. Waited 30 minutes to pick up the prescription. Got to the window and was told that they needed another hour.

Slowest most un organized pharmacy I’ve ever been to … Completely dead not busy called in prescription the day before took them half an hour to find it… Every question you have no matter who you ask they have to ask someone else to get you the answer (even as simple as the phone or fax number) … It’s literally like its everyone’s first day here… So annoying save yourself some hassle and go somewhere else

The manager of the pharmacy at this Walgreen’s really needs to lose his or her job. In two years, it has gone from being the best in the area to being a mess to be avoided at all costs. The delays are bad enough. But it is disturbingly unprofessional how the staff feels compelled to make lame excuses for nonperformance. Just get it fixed.

Something is going on at this particular branch of Walgreens that is not working…
The individual employees are nice enough and you get the impression that they are doing the best they can under VERY STRESSFUL circumstances! Intense, hurried, worried, unsmiling and usually moving and speaking very fast. Several mistakes and service deficiencies that indicates «short-​handed».

To get my photos done here took over 4 days when they were supposed to be 1 hour photo. They blamed my large order. I received two emails saying my order was ready and both times I came they weren’t. They said when they click to print the photos it automatically sends out an email saying they are ready when sometimes they aren’t. The people don’t know what they are doing in here and aren’t very professional.

The store itself is ok but the pharmacy is terrible. I’ve stood in the line for up to 45 minutes. No one ever gets back up and there is always 1 cashier. Go to CVS. Great customer service!!!

My wife dropped off a prescription for my son at around 12:30pm today. She double checked to ask if it was chewable and the employee looked it up and confirmed that it was and that it would be ready by 3pm the same day. We went at about 4:30pm to pick it up and they had no record of the prescription being dropped off. After looking around the computer area, the clerk found the prescription laying on the desk. He picked it up and said, «Oh yeah, we’re out of stock on this.»
Why were we never notified in the 4 hours between dropping it off and picking it up? Why wasn’t the availability checked upon drop off? If the clerk took the time to look it up to make sure it was «chewable,» then why did he not check if it was in stock?
It is inexcusable that, when a prescription is out of stock or otherwise unable to be filled, the pharmacy does NOTHING to notify the customer who is waiting for their medication.
The customer service at this pharmacy has become deplorable and I’m actually considering returning to CVS.

The peeps in the pharmacy are always so stressed out. It never feels good to go there and get prescriptions filled because their obvious distress takes my energy away. Martyrs.
The front staff is so laid back. Paradox.
Dinty Moore anyone?