Public Storage

Moving from a house to an apartment, OMG!
This is the second time in 6 years that I have
rented a storage unit at this Goleta location
and I recommend them.
Sherri was a great help in finding the right unit for
my needs. She drove me around the facility until
I found the perfect space for my belongings.
The entire staff is friendly and helpful.
Brett F — Goleta the Good Land

Moving and storing possessions important to you is a stressful process. I have found that Nicole is consistently professional, polite and helpful. This is a very busy business so sometimes there is a wait. What I’ve noticed is that both Nicole and Stacey take their time to make sure the paperwork is complete and that customers understand everything. If you have a short wait, just know that when it’s your turn, they will give you the same undivided attention. Nicole has really helped me during a very stressful time. I really appreciate that.

If you have the option, do NOT store your stuff here. The staff is rude and does not care about their customers. We had a 5×5 unit that wasn’t even 5×5. We tried paying over the phone and their automated system which did not work and charged $ 10, $ 20 if you need to talk to an agent whom you have to call multiple times for them to even answer. One time, we were at the location, and at the far gate but had a quick question, we called and by the third no answer, my boyfriend remained on the line and ran to the office, there were three agents in there talking to each other and the phone was still ringing. I recommend choosing a different company.

Sold my house, needed storage stopped by today and asked for information on storage Sherri helped me so much gave me all the answers I needed, Stacy also was a big help I rented bought some boxes, great experience, amazing staff ! Great customer service ! So impressed by there willingness to go the extra mile with all the questions that I had ! Thank you ! I would recommend !

Was helped by Sherri and Stacey when I came a couple of days ago. They were both very friendly and answered all the questions I had!

I have rented a few units throughout the years & have always had a great experience. The staff is always very helpful & friendly, the facility is always clean, I’ve never had an issue with security, & the autpoay is helpful & convenient. I mostly deal directly with Stacy & she’s awesome! I would highly recommend this place & will continue to do business with this facility.

I just had stuff stolen from my unit, and the office manager confirmed that 2 other people were hit at the same time. Such a huge hassle to have to go through all this and bring my stuff back home. Don’t use them if you actually want to securely store your stuff.

I showed up on a Sunday afternoon with no reservation, and had been shown the unit, and then was all signed up and ready to go within a half hour.
Everyone was very friendly and the service was prompt!

My boyfriend just found out some of his stuff got stolen from his unit as well. Some of them have great sentimental value. We wish we have seen some of the reviews here earlier.

Went to this Public Storage to clean out a unit for an uncle who no longer lives in the area, I live in the San Diego area and the other family members joining us are from Pasadena, My sister-​in-​law and I both called multiple times each day, within their business hours, to try and get some information about what was on site or what we needed to arrange to help with the removal of his stuff. This wasn’t just one or two days, it was for over a week. No one ever returned our calls. Which is ironic, because when you leave a message they say they will return your call promptly.
Even if the answers to our questions was no, that is fine, we, just need to know that.
While on site, during normal business hours, I went to the office and the door was locked. No one was there, nor a note to say if someone had been there but needed to leave or would be back soon.
Once someone finally showed up, I asked about trash removal and the dumpster on site. The dumpster on site cannot be used, which is fine, but why not return a phone call to let someone know that in advance.
I then asked if there was charities in the area that we could donate items to. I was told no, again which is fine as I had looked into some places before leaving San Diego, I just thought if they dealt with a local charity. We would use them.
I also asked if they had a trash removal service that was within the area. Again the answer was no, but again fine as I had done some research.
When 1 800 got junk arrived, they were so helpful and mentioned they get referrals from the Manager at this PS. I noted that was interesting as when I asked, the girl informed me they didn’t know of anyone.
I could go on, but I think you get the point. If all you need to do is store your stuff, maybe give them a try. If you need to interact with anyone, go some place else.

I just had $ 10,000 of electronics stolen from my unit. This place has a major security flaw. My lock was in place and seemingly untouched so they must have another way in. Sucks.

If you want your stuff stolen then use this place.
apparently the guy across had his unit robbed and move out.
They didn’t even have the courtesy to let me know so I could make sure my stuff was ok. But if I was ever late with a payment I would get emails.
Some of the units the (5×5) have a major security flaw.
All the units have openings between them with chicken wire. Crooks rent one space then after hours they break the chicken wire and go from unit to unit stealing stuff.
Don’t keep anything of real value there it’s not secure!!!

False advertising! Watch out! They say the first month is free but its really only 30 days. If there are more than 30 days in the month you sign up they will stick you with late fees at the end of the month for the 31^st day. They locked my unit and i had to pay hundreds of dollars to get it open. Its a dirty trick! This place is the worst storage facility I have ever used. Also the women who work in the office are mean, nasty bitches.

Double check your Gate code before office closed. My didn’t work. No emergency service available. I left message at 6:30 PM and got call back from office 10:30 AM next day.

I am changing the stars from 5 to 1 because of one major thing I won’t let it slide.
The thing is that they lock the doors to the stairs so you can take it instead of the elevator or in case of a fire. I don’t care what their reason is but the fire code states that it has to be unlocked.
I found out that it was lock because I got a call on my cell and wanted to take the stairs instead of taking the elevator. in the elevator I would loose the signal and it was an important call. The stairs was locked from the inside and out.

I was helped by the manager Kevin who was dressed in a denim blue button up and a silver watch with an orange face. I could notice his and his teams dedication to great service when they were able to successfully handle 3 customers while simultaneously handling and notifying the police about a passed out drunkard in the middle of their sidewalk. Also, $ 32 for the first month wasn’t bad for a 5×10 foot storage unit. The three properties were pristine. I was shown 2 units which were both very clean and the sliding doors did not pause as they glided on their tracks.