Mission Appliance Service

I have been using Mission Appliance for around 4 – 5 years now and every time (until this past Friday) Alan had been all of the things described in the 5 star reviews.
I purchased a Fisher & Paykel fridge in January of 2014. This fridge had a compressor issue (Alan serviced this to no avail) and Fisher & Paykel agreed to a replacement. Replacement came, and was damaged (scratches all over it). Third one came and looked and sounded pretty good… not perfect but good. Then I started hearing a funny noise that I’ve never heard a fridge make. Hoping it was a quick fix (maybe the fan), I decided to contact Mission Appliance. Alan had been great the previous times he had been at my home so I figured this should be a pleasant appointment. It was anything but that. I greeted Alan at the door with a handshake and a smile. We exchanged pleasantries and then we got down to business. I walked him to the fridge and noticed that the fridge wasn’t making the noise that I had called Alan to service. I told Alan, not to worry, I had a video /​audio of the noise. That’s when I noticed Alan become irritated. He said curtly «let’s see the video». I played the video for him and tried to explain the noise and tried to let him know that the previous two fridges didn’t make this noise… Alan interrupted me and stated «that’s just the [I cannot remember the term] recharging… and you know what, I don’t think you are ever going to be satisfied… you can get yourself 5 refrigerators for all I care and I don’t think you’ll be happy… I’m not going to sit here and argue with you about this» Mind you, I hadn’t said a word to him since he interrupted me trying to explain the noise to him. Shocked and offended at his un-​professionalism, I stated «get out of my house». He began walking to the door and then stopped and tried to say something and I repeated myself «get out of my house.» As he walked out the door, he actually laughed at me. I’d like to think that this was a dream but unfortunately it wasn’t. I’ve never had to tell a service tech to leave my house in my life… and I’ve never been so disrespected in my own house like the way Alan spoke to me.
So there it is. The damage is done and Alan probably will deny all of this (as expected). I do have video of the incident just in case it is needed.
I believe Alan earned this review. Believe it or not, it’s simply the truth.
By the way, his wife, the one who makes the appointments is a sweetheart. She’s why I gave the second star.

I highly recommend Mission Appliance for all of your appliance repairs ! In this day and age it is hard to find a REAL repair person who knows what they are doing and actual DOES what they set out to do. Well Alan, the owner of Mission Applicance & Repairs is the ONE ! He is professional, fast, courteous, reliable, and reasonable. He will as well let you know if what you need repaired is WORTH repairing, so let’s add honest to that list !
Thank you for the help Alan. We appreciate your hard work!
Andy & Myriam Holland
Andy Holland Construction & Excavation

Pay NO attention to the negative review below! That customer obviously is not familar with the quality of Alan’s work or the integrity of Alan himself! I’ve been doing business with MIssion Appliance since the late 90’s (Alan is the sole owner and sole technician) and I can tell you I’ve never had the pleasure of working with someone so reliable so integrible and so experienced as Alan himself. As a property manager of 20 apt units, I depend on someone to make a diagnosis quickly, efficiently and repair it at a reasonable price! Alan’s the man – he knows his stuff and I can honestly tell you that he’s never met an appliance he couldn’t fix! He’s worked on my refrigerators, washers/​dryers, ovens, dishwashers — he services all the major brands (which in my opinion makes him a one-​stop appliance repair shop!) Besides the fact that he’s one hell of a nice guy, I love Alan’s work and would never take my business anywhere else – Trust me on this folks, I let the guy in my home even when I’m not there… if that’s not trustworthy, then I don’t know what is! Take a chance — you’ll see what I mean! I highly recommend Mission Appliance.

Alan at Mission Appliance Service has worked on several of my machines over 20 years. He is the best! He knows everything about every machine he works on, makes the repair quickly, and charges reasonably.