Jiffy Lube

This is an okay place to go if you have little time and are desperate. My issue with «The Lube» is that they manipulate their customer base to make a quick buck through fear mongering! They told me that I needed a new battery (and quickly offered to sell me one!) even before testing my battery. Additionally, they create graphs that show you all the work your car «needs» based solely on your car mileage rather than any hard data about your individual car.
I feel that they in some ways gender profile in a way to manipulate people, especially young women, into making unnecessary purchases.
Consumers, be wary.

Customer service is impeccable — from the moment I stepped out of my car, to recommending a necessary add-​on service (they do not push it down to your throat — you get to decide). I was billed $ 217+ but after Unilocal discount voucher (which they recommended when I was billed) and a $ 20 email coupon, I got $ 60 off my receipt with free windshield wiper replacement (you get this by just checking in on Unilocal) and a free tire rotation. I would come back and recommend this place to all friends.
I had a high-​mileage oil change, and a radiator antifreeze/​coolant system flush and fill services done to my 2006 Camry.

Great service, didn’t push extras, even had sign listing Unilocal deal which was a great deal, any business willing to post savings has my business.

Came here early about 15min after opening with the hopes I wouldn’t have to wait long.
I was greeted immediately and taken inside while the serviceman pulled my car into the stall for me. They offered me complimentary coffee and water while I waited.
After about 3 minutes they came in to get some information and offer prices etc. The man was very helpful and super polite as he took down my information. He said it would only be about another 10 minutes and I would be on my way.
VERY PLEASED with the fast and friendly service I received here at jiffy lube, plus they had a groupon making their 45 $ oil change 25 $ or 30 $ (one has a tire rotation included)
After I posted this I got into my car to find they topped off my fluids and even vacuumed my floorboards!!! I was surprised they vacuumed. I will be back for sure!

What great service. I was able to get in and out with a breeze. They truly have great service, the team is very professional and kind. Very thankful to have them in our community.

This place is great, I’ve been coming here for a few years and they make getting your oil change really easy. Just drive up and drop off the keys and chill in the waiting room or go grab a coffee (or some Taco Bell across the street) and the car is ready to go in about 20 minutes or so. They keep all their records of your car’s services in their system so it’s easy to keep a stable record of what’s going on with your car. Lots of available discounts if you could find them, which is nice too. I would recommended people to go here.

Updating my review thanks to a reply from Manager Peter G. in regards to a previous review. An apology was issued, stating that they were mistaken in the interpretation of some information they had received. I was offered a free oil change to compensate for the confusion. Updating my rating not just because the oil change was comped, but because of the professional manner in which the manager contacted me, admitted a mistake, and offered to right the wrong. Additionally the staff was amazing when I showed up 6 weeks later to collect on the free oil change. Thanks Jiffy Lube for a job well done.

This place was amazing! The customer service was great. A co-​worker told me that he thought my truck was leaking oil — I had it changed at another place the week before.
Jiffy checked and fount the oil plug was not tightened and was leaking — even though a busy day. They appropriately tightened the plug and topped off the missing synthetic oil. All in 20 Minutes — saving our day.

I’m pretty shocked with the low rating here. I came here last week for an oil change. It was kinda pricey, but they do a whole check up (&printed out the report!), put air in my tires, cleaned my windows, and vacuumed the interior! This was quite impressive since it was done within 45 minutes upon arrival and there were a roomful of people waiting too.
Oh, and on top of that when I presented a coupon for an oil change, the gentlemen who helped me hinted there were better coupons online! Saved $ 10 and it was the best oil change service I ever got :)
Overall, excellent customer service and the staff seemed super happy to work together. Definitely will come back.

Everyone knows that having to get something done on your car is just a hassle. It’s expensive, time consuming, and you never know what your car service person is actually saying. However, this jiffy lube is different. The staff is super friendly, it’s cost effective (especially with the awesome groupon deal I found out about), and fast. I got my oil changed, in and out, in 20 minutes. The staff listened to what I wanted and broke down all the technical jargon into normal words. I have been coming to this location since I moved to the area three years ago, and I don’t plan on ever switching that! Thanks jiffy lube!

*UPDATE*
Like the other poster below, Goleta Jiffy Lube manager, Peter Garcia, followed up on my review and issued a refund. I was not expecting that and appreciate his sincere and non-​defensive effort to make up for this experience.
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I came here with a groupon for an oil change and was told it would cover the oil change only «up to $ 44» and not the extra services I was purchasing. This is reasonable but as he was talking so fast as he walked me through the invoice, it seemed higher than what I calculated on my own. I asked him to go back to the previous screen and walk me through it again– he repeated the same thing but it still didn’t make sense to me. I saw that the price of the oil change was listed for $ 49.95 and that he was only deducting $ 44 from the total. He repeated that I would only be charged for additional services on top of the oil change and clicked the computer to the next screen. I asked him to go back to the previous screen and pointed out the price discrepancy and he apologized and said the computer was wrong and it should list the oil change as $ 44. Had I not caught that, I would have paid $ 10 extra. It honestly felt like he was just going through the motions and that he was trained to follow this procedure– so I wouldn’t be surprised that others had been overcharged too not realizing the procedure didn’t make sense. Some Unilocalers have expressed that they felt they paid too much– it’s possible they were overcharged given my experience. While it’s possible it truly was a mistake, it left me with a bad taste, feeling like this location is in it for a dishonest extra buck. They should be more careful with their invoices, especially given that they are simply reading it off the screen.

*UPDATE*
Goleta Jiffy Lube manager, Peter Garcia, personally followed up on my review and issued a refund. I appreciated his efforts to resolve a disappointing experience.
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Worse experience than any auto shop that I’ve been to thus far. As I pulled into a parking spot, the guy walks up and opens my door asking what I was doing there. After telling him I was coming to get an oil change, he just replies «this isn’t where to park» and offers no suggestions of where to park. This is the guy who actual does the whole intake and transactions in the Jiffy Lube office, he’s so bitter and really sucks at any kind of customer service.
I only decided to come here because of a groupon, but that was such a mistake. One day after leaving, an engine light came on and after taking my car to a local shop near my place (Kiwi’s– they’re awesome btw!) they found tears in my air filter tubing and TOOLS left in my hood. I almost laughed out loud… I can’t believe how much of a joke this place is.
I don’t usually write any reviews but damn, please save yourself and find somewhere local instead.

Staff was nice and helpful, quick turnaround but the price seemed higher than it should be.

I came here because I had a Groupon, and I trust the brand name. The guy that helped me was maybe not too personable, but he’s a nice guy and he answered all my questions. The service was done really quickly and they even cleaned my car a bit, I really appreciated that! They weren’t too busy when I was there so I got attention from everyone, it was nice to see that when other places you might see employees on their phones or something when it’s slow. I will be coming back.

Fast, easy, but a little expensive. If you want convenience and speed (15 minutes for tire rotation and oil in the morning) this is a great place. Don’t show up during a busy time (afternoon) of day and it will be super fast. Service is great.

I don’t know I am a little iffy on the «Jiffy» part. It seems to be taking about an hour for an oil change and wiper blades. I think this is over priced and not a quick as it should be. Most of us don’t have an hour + to burn at a «Jiffy» lube on our lunch hour.

While I was waiting for my oil change to get done. I subscribed to the Jiffy Lube texting service and get a discount. I immediately receive a text back with a coupon with an expired code. I think this is false advertisement. If you go to their website and look for a coupon they don’t keep them updated either. I paid $ 130 for a simple oil change and my glove compartment lock also got broken by these inexperienced mechanics. Do not get your oil change done here!

Just went to this Jiffy lube this morning, there was a person in front of me. Their wait time was accurate and the prices they quoted me over the phone were accurate, didn’t try and throw in anything without telling me and they washed my windows.
I did notice that the windows weren’t super clean after they had washed them, and it was a bit expensive for just an oil change, but all and all good service.

Incompetent
Break things
Manager will argue with you.
I requested tire rotation — they forgot to do it. I reminded them.
They broke a lug nut off and told me it was my problem.
Rest of the lug nuts were hand tight. I drove off and noticed severe tire wobble at 30mph.
Brought it back — manager argued with me that they had done the job correctly and the lugs were tightened to spec.
He told me to go to another tire shop and fix the problem they caused.
Also there was another customer there. They had broken the transmission fluid dip stick as well. He had been there for several hours while they fixed the problem they caused.

opposite of JIFFY. This is the 3^rd and last time I will walk into the eternal waiting room of boredom and timelessness.
I pulled in today #1 in line. 1 car in the bay in front of me. 1 hour later my car has not been moved. They haven’t yet brought me to the desk to up sell me on some transmission service, air filter, and an engine flush…
I ask, «hey are you guys short handed? I’ve been next in line for an hour» they say. No. I leave without services. Never again.