FedEx Office Print & Ship Center

If I could give this place zero stars, I would. I have been here on two occasions and it’s like pulling teeth to get help. As far as the long waits, yes, it’s true. This is Goleta though, and I don’t expect speed. I do, however, expect kindness and (at least) sub par customer service. Tonight I tried to pay them print my files (for a greater price) and was sent to the self service machines. I have had constant problems with the online app — the site automatically charges for things like cutting despite clicking ‘None’ over and over again. I figured I would just drop into the store tonight, files in hand, just to have them run off. First off, they cannot access the files that are already setup on the FedEx Print server, and if I want to send them to her, I can pay to use the Internet and do it that way. FYI, the free access Design & Print Center does not allow login, so I would have to pay for web access. Otherwise, she would charge me $ 7 design fee to print my PRINT READY files at the print counter. This is the option from the manager. Unbelievable. I expressed my frustration and gave her multiple options to make it right. Nothing. I will never come to this location again.

i really had a great experience here this morning. i went in totally frazzled needing to have five copies of a 500+ page manuscript printed by noon, and the staff was really, really great.

Why the low stars from other reviewers? I came in and had an issue with their printer for one document but Michael helped me with that and their fax machine. Professional, fast and helpful… 5 stars from me. And i have been going here for a while as well and it’s definitely better than the current Unilocal rating. At least 4 stars everytime for me

How is this place even still open?
I waited nearly 15 minutes to buy some markers and price stickers for an upcoming garage sale and ended up walking out before my brain exploded all over their carpet.
They are understaffed and ignore customers. And instead of having a register open for purchases they have leave both registers open for orders, printing, graphic design, and anything else that is complicated and takes a long time to process. So for those of you that just want a Sharpie and some Post-​It notes, forget it.

Stephanie is great with requests and there is a middle age lady who works at night who is particularly helpful, but for the most part, visiting this place feels like an absolute dread and weight on one’s shoulders. Why should it take half a minute to load «how to scan» at the work station computer.
Most of the sales associates are not helpful. I asked one of the young guys on the floor how to scan and he said, «That machine there should scan, but it doesn’t right now. Yeah, I don’t think it works. I don’t know.»

Why??? This is such an awesome location smack dab next to TJ’s and all my favorite stores for daily business… yet it consistently has the worst wait time and service. I now drive to the La Cumbre store which is fabulous. It doesn’t make any sense.

The WORST customer service I have ever experienced with one possible exception. They are not rude but helpful is not a 23^rd they learned in school. Does Unilocal offer negative star ratings?

I have to ship via FedEx fairly regularly. The majority of times I come in here I end up waiting 15 minutes just to ship a prepaid package. I’ve begun to wonder why I keep thinking the next time will be better. The staff are friendly and knowledgable. The service is just so slow. It’s always one thing after another with this place. Definitely going to find a new FedEx to work with. Skip this one and find a faster location with more staffing. Other reviews have much negative feedback for this location. And I fully agree with them.

Wanted to drop off a prepaid ground package for a return. Was told I would need to fill the box with paper or put the package in another box to ship (even though the unopened package was exactly how fedex delivered it to my house. After arguing with the sales person for about 10 minutes I said fuck it and drove to the FedEx by my house which took the package without any problem. After being pissed off enough to write this review and seeing the other horror stories fedex management needs to re staff this location or just raze the building and start from scratch.

Terrible customer service. I stood in line for 45 minutes to ship 4 documents. Andrew, the gentleman that helped me had a «in training» name tag, and the two ladies that were supposed to be «training» him threw him to the wolves and let a long line of frustrated customers build up without providing him with any support. Keep your head up Andrew, its a job NOT a career!

I wish there was an option for 0 stars. The staff was unfriendly and inept, the system overly complicated and the instructions were non existent. We spent close to 45 mins to generate a simple way bill and were unsuccessful. This place is awful!

Always understaffed and the staff that is there is either dismissive or flat out rude. The man who was there this time was stuck with a customer for 15 minutes but couldn’t (wouldn’t?) break away for 45 seconds to load my card with $ 5. Ridiculous. Two bad experiences in a row = bad review.

This store lost my FedEx package!
The manager didn’t offer to do anything about it other than refer me to FedEx claims. Claims didn’t do anything for me because they have no record of my box. Ofcourse they have no record of it… the Calle Real store didn’t scan my box when I dropped it off.
If you want to send anything, go with UPS.

If you love being talked down to and wasting nearly an hour of your time, then come to this shitty fed ex. If I was the manager, I would probably fire everyone.

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I needed to scan and email a copy of my son’s diploma (it was too big for my scanner). Called FedEx and was told that while they don’t email they could put it on a flash drive. I didn’t have a flash drive so they said they could sell me one starting at $ 6.99. I was in a hurry so I asked how long it would take. I was told if it is just one item they could do it right away. Jumped in car and drove down only to be told by a lazy rude girl that it would take at least 30 mins. Of course the girl I spoke with just 5 mins earlier was on break. Spoke to manager who said he would have words with his employee. Big deal. and I’m really sure he did. If the girl had just told me it could take up to 30 mins. I would have been fine with that. I just really hate having my time wasted by inept people. I went across the street to the UPS store on Calle Real. They scanned and emailed it.bam.5 mins and $ 4.00 later the simple job was done. I will never go back to that FedEx again. I would rather drive further to the next location if I have to.

I brought in a lossless vector image in .PDF format, and asked them to print/​cut copies on glossy paper. It cost me about $ 45 to print 25 copies. The quality of the prints was extremely poor — my home printer could have done better. Maybe they need to upgrade their hardware at this particular branch???

I’ve had trouble at this store the 2 times I used them: The first time they made me feel like an idiot. The second, I tried to return an air purifier in the exact same box that it was shipped to me via FedEx. The employee told me that because the box had already been used to ship once, FedEx did not guarantee it against damage in transit because it must survive a FIVE foot fall. Ridiculous! I went across the street to the UPS Store (in front of KFC) and they shipped it with a smile. I even added $ 200 worth of insurance for $ 1 extra!!!

I was traveling through town and needed a document scanned. I happened on this FedEx Kinkos and am glad I did. The young man who helped me was very courteous and efficient. My document was scanned and I was on my way in just a couple of minutes. He even waived the 99 cent charge.