Chili’s Grill & Bar

Never again. Not. EVER.
I would give this Chili’s zero stars, if possible (what do you think, Unilocal?).
Some time ago, after shopping at the nearby Costco we decided to have dinner at Chili’s. I mean, Chili’s spends a lot of money on video ads, so they must really know how to cook, right?
Worst. Service. EVER. I will never go back to this place, and none of my family will every eat here or at any other Chili’s anywhere, ever (yeah, we were treated that badly…).
So, a party of 5 walks in… me, my wife, and our three teen-​aged children, we are greeted and are shown to a table, where we sit… and sit… and sit. No menus, no water, no waiter. Nobody checks on us; it’s like we were seated in a no-man’s land between warring waiters or something. And our table was not stuck in a back corner; we were right in the main part of the dining room. What the fluff?
Twenty minutes goes by, then twenty-​five minutes. Many, many people are seated around us, having arrived after us, and all were being served. But nobody comes to our table to give us menus or take our orders or anything. Finally I say to my brood, «this is crazy; let’s get out of here.» On the way out I ask to speak to the manager, to whom I ask «have you been to business school? Do you know the „cost of lost sales“ concept? Do you understand that my family and I will NEVER ever walk into any Chili’s anywhere to spend a dime, because you and your staff are so idiotic and inept?» Don’t eat at Chili’s, especially the one in Goleta.

Delicious mango tilapia was served with the perfect temperature. What i like the most its that was spicy, love spicy food. yumy! !!

We had lunch here on a Sunday because the restaurant is conveniently located next to the farmer’s market. We usually have good experiences at Chili’s, but we’ve noticed that there no longer is consistency and that the value has gone down. The Mex bowl my wife ordered tasted good, but it did not match the description completely. Not listed on the menu was the rice that filled the bottom of the bowl. She would have liked to see more meat than «fillers». My chicken sandwich did not meet my expectations and the gadget sitting on the table that I was supposed to use to pay was a major hassle. We prefer the traditional method involving real people. The guacamole was very good.

I’ve never had a problem with chillis until tonight. The lady with the brown hair who does the take out food is one of the slowest I’ve felt with. She needs about 40 – 50 minutes to get an order completed.

Cleanliness matters to me alot. This place needs to be cleaned… everything was so dirty. It was my first (and last) time at chilli’s and experience was really bad.

Horrible! From the time we were seated, to waiting for our food. It was our first time here, and will definitely be our last. They brought out one entrée and then another two entrees 25 minutes later. Of course one of my pasta entrees were cold– sucks after waiting for an hour for my lunch. What a waste of my time. They need better management and more better staffing! DO NOT COME HERE– you’ve been warned!

I love chilis. Good deals and with their rewards program and happy hour it’s even better.

Friendly, Family Oriented, spacious, Quick and easy service, food and service is consistently good, prices are fair and always enjoy my meals here.

This was a terrible experience. We waited over 10 minutes just to be seated then when we asked for help we experienced an extremely rude and ignorant server. He didn’t try to accommodate us at all, and since there were only two servers present we decided they didn’t deserve our money.

Terrible service tonight. Meat for fajitas very dry. Has gone downhill for a while. I think this was final straw. Shame

We just spent our Sunday football .
game at Chili’s in Goleta. Let me tell you something, there’s something to be said for good service. They have the coolest server/​bartender, her name is Nicole. We sat in the bar area, and were immediately greeted with chips and salsa and given the option to get guacamole for two dollars extra. Took that. The food was pretty good, it was Chili’s. The five stars comes from the service, not the food (although the food was decent) Nicole treated our two kids like royalty and really made us have a fantastic experience there. It’s people like that that make a restaurant fantastic!

We came here to eat after a trip from San Luis Obispo. I am not sure what happened but the quality of their food has declined significantly. We ordered the white queso spinach dip and it sucked. We were told it now has replaced their traditional spinach dip. Then I ordered thr sliders and asked for bacon on the side. The chef gave me bacon bits. You have got to be kidding me. Overall, quality and taste of food is sadly lacking. This chili’s cannot compare to the chili’s in LA. I wouldn’t recommend their food.

I’d love to write an actual review but we were turned away. At 10:15pm. Because they close at 10:30pm.

Tap beer selection is mediocre. Local brews and domestics. Queso was odd and service was slow, but the bartender was friendly and attentive, so I guess I should be satisfied. Just average.

Bowl of Chili didn’t even fill up my 91 year old father. Absolutely tiny. Should be impressive since the restaurant is called Chili’s. Nice college student server. Revamp the Chili so you can be proud of your signature dish!

The service is decent, but I haven’t experienced them much as I mostly order takeout. The kitchen must certainly be the laziest I have ever encountered. I am not joking. I, with no restaurant experience, could run a better kitchen, and here are the reasons why:
Occasionally food will arrive without any sides. They just forgot the sides like this is a job where they’re helping their buddy move in exchange for no money or maybe cheap beer.
Portion sizing is entirely arbitrary. Could it be a dozen onion rings? Could it be four onion rings? Who knows! Flip a coin! It costs six dollars either way.
Oh yeah, and if I order a bowl instead of a cup then you’d better fucking give me a bowl. Effectively, you took the advantage of me ordering takeout to steal two dollars from me.
It’s not even like this place is cheap. It is a horrid waste of commercial space.

It’s Chili’s and in my few times going there it’s not outstanding in anyway. And more often than not, I have not enjoyed my food at all.
The only positive thing to say is their Happy Hour deals (while not that great in price) are at least consistent.

Service seems to have improved at this Chili’s. Servers are prompt, attentive and the orders come out right! The downside is that Chili’s as a company discontinued some of our group’s favorite foods such as the pretzel sticks and cinnamon apples. Really too bad.
Food is good enough, restaurant is clean enough and meal was well-​paced. They have skillet cinnamon rolls now, but they weren’t that exciting. The only thing on my mind while eating them was how I’d rather be eating cinnabon because those would be 10X better. Chocolate chip cookie skillet was great though. Super rich and delicious. Generally, we all liked our food and appreciated that they were able to accommodate special requests. Our server even went so far as to suggest a different burger when my friend wanted hers so different it was cheaper to order it another way. Very cool! Good job Chili’s!

Most… Disappointing… Visit… So to start the experience, my coworker called ahead and to let them know we’d have a larger party for 6:45pm.They messed that up and put 7:45pm. So once we got our table we placed our orders. I think the kitchen was cutting corners and it really showed. Out of 6 people 4 dishes had something wrong, 2 of which had to be sent back to the kitchen. One of our party members got the wrong burger, the correct one was being served to another table so they swapped them, and my «steamed» broccoli was completely raw. The two people that had their dishes sent back didn’t get to eat till the rest of us where done. One of those dishes was the 3 meat fajita plate. There was a small sliver of steak, rather than just bringing a more appropriate portion they took the entire plate back.
The worst part of this visit was that not once did a manager come talk to us to apologist or anything. It would have made our visit so much better if someone had tried to make it right.
I highly recommend going somewhere else if you want to eat during a busy time.
Edit: I forgot to mention the check situation. We let them know ahead of time who was on what check and they got it mostly right, the only mix up was putting my coworkers beer on my tap.
When we ordered our food one of the party members let the waitress know she had a coupon. Then someone at the other end wanted to use one too. The waitress did not mention that there could only be one coupon per party. (the second member didn’t even know the first had used one). When this was realized during the payment process the waitress said there was nothing they could do. After some back and forth they took care of it. So I am glad that they resolved that, however again we got no interaction with the manager about this.
On a personal note, I do not care for the electronic check system they have in place. With the issue on my check i requested a physical check.

Terrible service. When my friend asked for no whipped cream on his milkshake, the waiter didn’t hear this at all. All he said was it tastes best with whip so he assumed he wanted whip… Then my friend’s chicken pasta came out and it tasted lukewarm and the noodles were thick and chewy, as if they had been sitting out a long time and then just microwaved. He talked to the waiter about getting a fresh order because the waiter was just suggesting bringing a side of sauce, as if that would change the consistency of the pasta.
The interior is remodeled and clean (+1) and they offer a decent deal: 2 meals for $ 20, which includes an appetizer (+1).
They also have touch screens at every table now to re-​order drinks and desserts. It looked like there were other features such as games like trivia, but our waiter didn’t really explain it.