The Home Depot

This is your typical cookie cutter home depot. Everything you can expect when going into a home depot.
However this location in particular really blew me away with their customer service. I interacted with several employees and every one of them went above and beyond. They helped me with special pricing and easily locating supplies. I really loved how everyone seemed pretty interested in what project I was doing. When I told them they were more than willing to help me out with some tips and even give me a couple lessons in caulking. It sounds silly but they built up my confidence with a task I was trying for the first time and got me excited to go home and get to work.
I will absolutely be returning again for my next project needs.

Nice to go to during the workweek. Always dead, greeter is helpful and the staff is nice.
Note: checkout layout is opposite of most Home Depots. The self checkout is on the right-​hand side of the store, not the left. Park accordingly.

This is a review of the Assistant Manager, Cory (I hope I spelled his name correctly).
I had two new over-​the-​range GE microwaves delivered to my house within a matter of weeks, both of which were defective. A GE technician was even dispatched to my house to confirm the defect — a safety issue.
GE Service (an oxymoron) was called to resolve the matter and advocate for me, the consumer, but all they did was to insist we get another GE tech to come out. Enough’s enough. I wanted that microwave out of the house before it could start on its own and possibly start a fire.
Before I could get credit on this microwave and purchase another, Home Depot would have to have the microwave in their possession. Not an unfair request, but I’m handicapped and couldn’t take it out or bring it in. I was going in circles with the salesperson, so I called and asked for the store manager. That’s where Cory came in.
He took action. He dispatched two employees to my house to take the microwave out and bring it back to the store so I could get my credit. These two employees used a blanket to cover the stove so it wouldn’t get scratched when removing it (more than the installers ever did), and were in and out in 15 minutes.
If it weren’t for Cory’s action, I might still have the microwave in my house, no credit, and wondering how I could afford to purchase another. Thanks, Cory, for your actions.

The Golden Home Depot employees are typically very helpful. However, their customer service for special orders is abysmal. I ordered $ 3k worth of kitchen cabinets. They came in and 3 of them were obviously damaged, as if a fork lift had punched straight through them. The staff didn’t notice the damage — I had to point it out to them. They said they would reorder the 3 damaged cabinets and that they would be in within 3 weeks. I had originally ordered the cabinets with plenty of time before Thanksgiving. It’s coming up on 4 weeks now and they are STILL not in. What should have taken 3 weeks total is now taking over 7 weeks. I have giant holes in my kitchen where the missing cabinets should have been, and I had holes in my walls during my Thanksgiving dinner. I’ve talked to managers several times, and they still have no updates on when the cabinets will be in. I have to repeatedly keep calling asking for updates — no one has called me back after I have repeatedly called several times to get more info about the status of the cabinets. One would think that the Golden Home Depot would have rush ordered these cabinets or given some sort of a discount since they’re the ones who damaged them in the first place. So disappointing. Not worth it.

First of all I love the smell of Home Depot, may sound strange, but it’s fresh and means something productive is about to get done. Every time I come here at least four different people ask of I need help. Some may find that annoying, but I’m thankful. It’s a one stop shop with competitive prices.

We hired Home Depot for a custom kitchen, every step was a disaster, it was as though they had never designed or installed a kitchen before. With a baby on the way, we had a time crunch. Two weeks in, we learned our order had been «On Hold» for no known reason, apologies were minimal. I left 2 messages for the supervisor and never recieved a call back. We received different measurements from different staff regarding how big our sink, hood, and microwave could be. Despite too much effort, neither the hood or the microwave fit. «Plan B» for the microwave left a blank spot in the kitchen and is too high for me to see into (I am 5’5″ aka average height woman). Several cabinets came in wrong and were reordered. Several decortive pieces came raw/​unfinished. The contractor needed to take down and re-​install cabinets. The wall was ruined and re-​finished sub-​par. Caulking was redone twice and my husband and I are planning on re-​doing this ourselves (which we have never done before but cant look worse). We spent endless hours in home depot, going over and rechecking their work (note: We do NOT do this for a living.) We opened a credit card, 1 year interest free with no minimum payment, and started receiving statements with interest immediately… we had this corrected but do have a minimum payment. Contractor worked slower than anyone I have witnessed before, he leaned on us to show him how to install trim etc. Contractor and designer seem to think each other are idiots, it is possible they are both correct. In summary, the little money we saved by going with Home Depot was NOT worth it. Too much headache, sloppy work, and over twice the time estimated.

Best Home Depot around. All the staff asks if they can help, even the stockers. And if they can’t, they go find someone who can.
At other stores, the staff duck around corners to avoid eye contact. They make it seem as if I am inconveniencing them if I need something.
Way to go Golden Home Depot!

I love, love, love this Home Depot and in fact, I do most of my project shopping here. Always plenty of people around to help you if you need it. I can’t exactly recall the manager’s name over the paint dept. (Cory, I think) but he sure helped me out.
Most of the time they have everything I need, want and will order what they don’t.

I’ve had pretty recent experience with Home Depot. I must say, they have inspired me to do more DIYs!
I recently decided to start an herb garden. I would say that before three weeks ago, I have a totally black thumb! But, with some coaching from Fred in the gardening department, I’ve got some mad skills. They sell seeds and starter plants. I have purchased purple basil, parsley, german thyme, oregano, pineapple sage, rosemary, spear mint, and chocolate mint. I started out with the basil plant but couldn’t have been happier when the rest of the plants went on sale (5 plants for $ 10!).
When I was there today, I noticed that they have free DIY classes here. I wish I had known about that a little earlier! I’m missing the «Do it Herb-​self» class because I’ll be out of town next weekend. That have other things from grills to pavement to other things I don’t even know what they mean!
Also, for the ladies moving out there, they sell garment boxes. Sounds a little strange, right? But, these are like the best invention ever. It’s a reinforced cardboard box with a metal bar through the top to hang your beautiful clothes on! It’s about $ 10 for the short version or $ 14 for dress length.

Very misleading!
I went to this home depot with the interest of having carpets installed
I was told there was a $ 50 «measurement fee»
They charge this as they don’t want to give out free measurements .I agreed that seemed fair.
They forget to tell you they will not share these measurments with you. After they measure all they can give you is a innacurate labor estimate
I paid $ 50 for the runaround from this company.
unprofessional and greedy is how business is done here

These four stars do not go to Home Depot in general. We went back to the store a half hour later to try and see if a manager would help. A wonderful lady manager helped us greatly! So thank you for being there when we came back!

This Home Depot is horrible. They have sales people lurking in the aisles waiting to sign shoppers up for «free» design services. I have been less aggressively stalked on used car lots. Once I was free of the sales guy, I asked for help locating a part for my fence. After barely trying, an obviously new employee told me to go to Ace Hardware, which I I will do from now on! Spare yourself the agony!

Need help in the lumber yard? Good luck with that.
I wasted a drive and then 10 minutes of standing around and walking laps in the lumber aisles. I never received any assistance, or could find anyone to help. I just needed to get a board cut into some shelves– something I’ve not done before– so I wasn’t going to try yanking giant sheets of plywood off the racks before I knew what the process was.
Normally I think of Home Depot as a place where you’re inundated with customer service– usually in a positive fashion. I couldn’t find a single person who would ask me if I needed help, let alone someone I could approach to ask. The two guys I did see were busy chatting it up with each other, heading to the back of the store for who knows what. Probably a break from not helping people.
I guess at this Home Depot they assume the only people who come to the lumber yard are professional contractors who never need any help. Sorry, wrong again, Golden Home Depot. Guess I’ll have to try a Home Depot with a better rating than this joint. Or maybe a Lowes?

Would give zero stars if possible. I’ll drive out of my way to give Lowes in Lakewood my business from now on. The white haired woman at customer service was a pill — no greeting, no smile, not a word thought out my entire transaction. Then waited 15 minutes for help getting closet shelving cut, but despite the fact that the store was empty, not one associate could be found. Non-​existent customer service. I drive to Lowes, was instantly greeted at the door, and had my shelves right away.

**Pro-​Desk Review Only**
Ted the PD manager is my new BFF. He was funny, helpful, pesonable, and just plain nice. I am really glad I called here after my debacle with the other store. Ted assured me that we would have no issues getting my delivery scheduled for tomorrow. So I didn’t end up ordering the wrong stuff, he asked what I needed the mortart for. In a matter of 10 minutes we had everything set and ready to go.
He also said he would either call this afternoon or 1^st thing tomorrow to let me know an approximate time I could expect my delivery. Well done Ted, this is what a good manager does and what great customer service is all about.
Thanks!

I have never had any bad experiences with this Home Depot. The staff has always been more than willing to help you with any projects you may have and their inventory is as large as any other Home Depot. I find that it is the first place that I go whenever I have the need to buy hardware or supplies.