Planet Honda

Planet Honda’s response to my complaint here on Unilocal was nothing but lies and excuses.
Sad that the reps who replied to my complaint didn’t have the wherewithal to admit to their incompetence over my airbag recall. No wonder I’ve heard nothing but negative feedback about Planet Honda’s service dept since my own negative experience.

Love getting my Honda CR-​V serviced here! Everyone is so nice and there to help.
Some say that getting your car worked on at a dealership costs more but I feel like I rather pay for better service and treatment than take it to a different place where I won’t feel welcomed.
Upon your arrival at the express service you are greeted with a smile and immediate attention! Oil change won’t take more than 40 minutes. While waiting you can wait in the waiting area where you can enjoy tea or your choice of espresso!
It’s definitely a nice place to feel welcome!

I took my Pilot in for an airbag recall repair. They said they needed the vehicle overnight. When I got my car back $ 30 was missing from the ashtray. My fault for forgetting to take out the cash. But if you can’t trust the employees with a little cash how can you trust them to make the correct repairs to your vehicle. Not going back!

I am surprised to read negative reviews about this service department. I have only had one experience there, but it was outstanding. After being jerked around by the Honda dealership in Westminster, I stopped in to Planet Honda to check on the status of the VTC actuator that is problematic in 2014 CRVs. To my surprise, both service technicians and the manager were knowledgeable, which is something I had not experienced at the other place. Holy cow — real service technicians! I got the service scheduled right away (warranty-​fix). I got an email confirming the appointment. During the day of the service I got a phone call from the tech, and an email stating the service was done. Everyone was professional, courteous, and customer-​service oriented. This place is out of the way for me to come, but as long as my CRV is under warranty, I will use Planet Honda.

I don’t think I will ever buy a car from here again. My father bought a car here during finance he told my name is misspelled they told it will be fixing before the deal was final guess what wrong it was not so they send to tag office with wrong name and spelling can’t get tags so I then have to go out of my way and go to them to fix there mistakes as if I’m not busy enough. I then email Joe the finance mgr telling I should get something for all the time I put in fixing there mistakes well he tells me I will give you to free oil changes wrong no no he didn’t put it in the system so again I’m out because of your mistakes no one wants to own up to this at all bad business

DO NOT GO VISIT THIS DEALERSHIP!
Got charged $ 500 for a bunch of services that weren’t what I came in for.
My crv has an after-​market tow package, and like many other people who installed the wiring to convert the Honda Japanese 5 wire system to the American 4 prong plug, we had a short that blew our daytime running light fuse. Because of this being a common risk with the diy kits, I asked them to install a Honda verified plug for towing.
I’ve also had my glove box stuck closed for a week, and requested either a new one fixed up, or to even just open it.
They couldn’t do either. Each time I checked with Brian, my terrible and incompetent service representative, I was told of another service that was deemed «necessary» including new transmission fluid despite having had it serviced at jiffy lube a month ago. They also tried to sell me new wipers, when my wipers are still new from after ski season.
After under quoting me by $ 150 dollars, I left with new transmission fluid, a new fuse (that supposedly took a full hour to change), and new brake pads.
They had no knowledge of the common wiring problem I was asking them to fix by installing a Honda tow kit, and they weren’t able to get my glove box open. In fact, they broke the handle off and tried to hide it.
I will never return here.

Came in for an oil change, and left spending a considerable amount of money more for additional items… To be fair, a few of the items were noted my previous visit, so I figured they would need to be addressed. Then the service advisor informed me that I needed to also have my brake fluid flushed and topped off. What the heck, I’m getting everything else done, might as well do it now.
Big mistake.
***$ 145 mistake***
I soon realized that only 1.5 months earlier, I already had that taken care of while getting my brakes replaced elsewhere. I confirmed by checking the invoice.
Once I confirmed the brake fluid was addressed less than 2 months earlier, I informed the service advisor, but he said that the service was already done. Sure, the service could have been completed. But there are a few questions about that.
The time to wait was questionable. I was provided a few updates, and the last one was particularly long… What should have been a remaining 30 minutes, was an hour. Could it be the extra service? Who knows.
I’m not even sure why the service was still recommended. Are services recommended and completed simply because of what is listed as needed, from a previous diagnostic scan? Wouldn’t checking the fluid itself have demonstrated no need for a flush?
I’m not a car expert, not going to pretend to be one. But walking out of there spending much more than thought I would was not enjoyable. Particularly for one of the services that was already addressed 1.5 months earlier. I am at fault for being an uneducated consumer, but I know better for the future. I won’t be coming back.

Michael S. Reached out to me after this message, but it’s been 3 months and we never received a call… Nothing to rectify the situation. For all we know, our vehicles are still in their system with the wrong service info!

Had our vehicle in for warranty work on the bumper paint. I want to thank Hoan Bui, Service Drive Manager for his help in processing this and his courtesy. We didn’t buy this vehicle here but have purchased others in the past and never have had a complaint.

Scheduled my appointment for the airbag recall and was promised a free rental car. When I got there on time for the appointment it took 45 minutes to even get my cars paperwork started and they did not have a car. Don’t book an appointment time and promise a rental car if you can’t deliver on either. Unless you happen to have a few hours to kill in a waiting room, drive the extra miles to go to another dealership. If I ever but another honda it won’t be from here.

If I could give Honda zero stars, I would. I felt used after taking my car in for an airbag recall to get worked on.
While they were working on the recall, I asked them to take a look at my brakes as they just started to grind a few days prior (they just needed changed). Well, that turned into the following pricing:
* They noted my airbag light was on and they asked if I would like them to check it out and see it it might be related to the recall or not. I said yes, they called me later in the day stating it would cost $ 800 to fix the air bag light. If I didn’t fix the air bag light with them, it cost me $ 120 just for them to take a look about why the light was on.
* They looked at my brakes to see what was going on. As I feared, they needed changed (both pads and rotors). They charge you $ 35 just to look at your brakes (which can be used towards fixing them). They called me later and told me it would cost $ 1,100 to replace the pads + rotors. Judging by the fact I could do this job on my own for $ 300, I opted out, but was stuck paying the $ 35 just for them to tell me they needed changed.
So at the end of the day I walked away paying an extra $ 155 for what I’m guessing took 15 minutes to look at (their «labor charge»). Please note that I also had other work done. I paid $ 650 (on top of the $ 155) for them to change a radiator hose (so it wasn’t like I was just having them do a complete analysis of my car and not paying them anything…). The $ 650 for the radiator hose was also absurdly high, but they would have charged me an additional $ 135 if I didn’t get that work done.
I love Honda cars, but will never take it back here and I’d advise to look at prices at different mechanics prior to taking it to Honda because it will cost you an absurd amount of money just to open the hood.

If you mail me a coupon for 20% off parts and I lose it, you should just honor or it and note my account. Why else do you need to know my name, address and telephone number when I walk in and buy a part? I think that is a reasonable request given that you require so much information for me to buy a simple auto part.

For a car dealership, i want to like this place because the people I encounter are always friendly and helpful and try their best to go out of their way for you, except for this time. What I can’t accept is the poor handling of the air bag recall. I called to make an appointment, and I was told it would be a month until I could get in. No big deal and I don’t blame them as it isn’t Planet Honda’s fault that there is a massive airbag recall. What Planet Honda can help is the fact that they could only replace my driver side airbag and not my passenger side because they ran out. Come to find out they were 20+ airbags short for appointments that day (as per one of the employees). How does that happen? You know exactly how many appointments you have for airbags each day, and you can’t ensure that you have enough? My choices to remedy the situation were to leave my car overnight or wait another month for the next appointment. Leaving my car overnight wasn’t a viable option, as at such last minute, as it was difficult to find a way home and then a way back to work the next morning. I was prepared for the quoted 5 hours it would take, not the overnight stay of my car. So, as I type, I am due back to Planet Honda at the end of October. Poor handling with barely an apology.

awful! !! Is to good of a word to use when you think of the way the service department is run.
Sad over 2 hours for a simple oil change and a car wash, Really. Ho they didn’t even wash the car.
would still be waiting if I didn’t go a get the service man (AKA) AS SORRY FOR BEING LATE is all he could say.
Don’t go to this dealership, they are to busy to take cars of the suckers they have coming there.

Finally got the help I needed thanks Kyle and Hoan from the service department. If you need things done fast and easy get with them

I’ve been taking our van here for many years, but not again. Since they have remodeled, it has been nothing but frustration. I have made 2 scheduled appointments to get our van fixed and it just sat there all day with nothing done. The first time it was a Sat. and we just thought well, they just got swamped. The second was a weekday. All we wanted was to change the oil and check a sensor. Sorry, but you are going to have to leave it another day. We had an appt. at 11am and it was still sitting there at 5:30pm. No one cares anymore like they used there (as I have not been contacted about either appt.). I will definitely be contacting Honda headquarters. We also have a Toyota and have none of these issues at the Toyota dealership in Golden.

I have been servicing my car at this dealership for the last two year because of its convenient location for me but I will taking my business elsewhere because of my two most recent services. After a routine oil change which took an one and half longer than I was quoted, I was talked into additional services. I scheduled the additional services for a Saturday morning at 7:30 am. I dropped my car off at the service department on time that morning and was promised that the car would be ready at 2:00 pm. When 3:00 pm rolled around and I had still not hear anything about my car, I called and was told that no one had even touched my car. I was given a call at 5:30 pm and was told that the car was ready, 2 and a half hours late. I was not able to get to the dealership until after 6 pm and the service department was closed. I went to talk with sales and no one was able to help me retrieve my car. My car had to stay at the dealership until Monday morning since the service department was not open on Sunday.
If you decide to use this dealership for service, my suggestion is not to listen to the time they quote for services and not to be shocked by how unhelpful the employees are.

Although Planet Honda, a «no-​negotiation» dealership, might seem like a more consumer friendly option than a traditional dealership, they are just as bad as any other one I’ve dealt with before. Here is my long-​winded review as well as some embedded tips about the car buying process.
I recently purchased a Certified Pre-​Owned Honda from Planet Honda and did a trade-​in of a car as part of the deal. They essentially pitch themselves as a «no-​negotiation» dealership, but it’s not true at all if you are doing a trade-​in.
Here is how they explained to me how the trade-​in valuation works:
«We compare two services online, and pick the higher of the two to determine your trade-​in value».
The two services they use are AutoTrader, which anyone can do and get a quote for your vehicle before you show up at the dealership. And some other service that I don’t remember the name of, which essentially compares your car against recent wholesale sales in the area. I’m not going to get into how wholesale works, you’ll need to research that yourself.
Here is how the process worked with me. I sat with the salesperson as she entered in my cars information into AutoTrader. Unfortunately there was a specific problem with my vehicle that couldn’t be put into the form. She completed the valuation form, and then the AutoTrader valuation was completed behind the scenes by an actual human and they would email her when it was done. She said something like «I’ll be back»…
About 10 minute go by, and she comes back with a piece of paper with Planet Honda lettering on it that said my car was worth $ 2000 as a trade-​in. I instantly got agitated because I knew it was just a number they made-​up. I told her I wanted to speak to her manager immediately because this was them trying to pull something on me. She then made up some story about how something was broken, they were trying to pull the quote up again, etc. She left. so I went to AutoTrader on my phone and did an evaluation myself and the number they gave me was $ 4500 for my car.
Another 10 minutes or so go by, and her manager comes out with a really weird print-​out of the supposed Autotrader evaluation which was still way too low. I told him to come sit down with me to run through the AutoTrader evaluation so I could make sure all of the information he put in is correct. Finally we get things straightened out, and made a deal.
I came into the dealer with financing but always let them try to get me something better. You can have as many hits on your credit report as you want within 30 days for a car loan as long as you purchase one within that time. They were able to find me better financing that I accepted.
The first try at the closing paperwork, the finance guy tried to slip in a different price than what I agreed to. This sort of thing is very common; they always transpose numbers that look similar. like 2’s to 5’s, etc. Shady stuff.
Then of course is all of the high-​profit stuff for them that they try to tell you «oh, this only adds 10 a month to your loan!». It’s a bunch of overpriced crap.
— Gap Insurance: This is probably useful if you aren’t putting much down and/​or have a very long loan. You can buy it for around $ 250 yourself, or let the dealer charge you $ 600 – 700 for it.
— Extended Factory Warranty: This might be worth it if you buy a high-​trimmed car with a lot of electronics, but in most cases it’s not worth it. That said, research factory warranties before you go into the dealership. They usually mark them up at least 100% and will tell you «this is a one time offer».
— Maintenance Plans, etc: This is all a bunch of overpriced crap. I love it when someone tells me «they don’t even make money on this». LOL. If they don’t make money on something, why are they selling it? They must be terrible at business if they offer to sell an unprofitable product at every sale.
We finally worked through all of this stuff and I took the car home. After having it for a bit I realized I didn’t get a second key nor floor mats. I had to go back to the dealer and gripe about it for awhile. Eventually, I got tired of it and just went to the parts desk myself and ordered what I needed and told them to charge the sales department for it because it should have come with my car. haha.
In summary, Planet Honda is just like any other sleazeball car dealership. Be very cautious about how they value your trade-​in. I’ll give them a middle of the road rating because that’s all they are. No better and no worse.

I came here to get a very basic $ 40 oil change, you would think it’d be an easy in and out process, nope.
False promises of this only taking an hour led me to believe I could sneak it into my lunch break like I usually can at places like Midas, where they say an hour and are done in 20 minutes.
Well, an hour came and went and I’m now looking like a bad employee taking an extra long lunch because they won’t give my car back. I can see my car in the window from the waiting area and it hasn’t been touched this entire hour.
I am overhearing a guy whose car is finished getting a shpeal about the millions of things he should replace and his response being, «actually I replaced that 6 months ago.» Great, scam artists. I really don’t have time for that.
I tried to leave since its been over an hour and I want to take my business elsewhere that won’t take up a lunch break and a half. But they won’t let me leave, the guy says, «I have no idea what’s going on with your car but it will only be 10 more minutes I swear» right. that’s reassuring.
I also heard another guy in the waiting room on the phone with someone saying he’s been here over 2 hours when they said it would be an hour and he is furious.
Planet Honda, have more respect for your customers time and be honest about how long we are going to have to wait. This is ridiculous. That «only 10 more minutes» now came and went & now I’m really really late getting back to work. Wonderful.
–Only reason for more than one star is when I left the person «helping» me gave me a $ 10 discount. However this was after he said, «Oh wow, sorry we are running over 20 minutes late it looks like, we didn’t get a chance to perform the free inspection that comes with your oil change because you really have to get going, but we found that your drive shaft. and also…»
«I DON’T HAVE TIME FOR THIS!» I cut him off.
Then I ASKED for this discount. It wasn’t offered. But at least he didn’t put up a fight and stopped making up other things I should repair on my car… even though they didn’t even inspect it. Ridiculous.

Disreputable. The service department is a classic string-​you-​along operation, specifically with inflated diagnostic fees which get «generously» applied to actual work. I went in for maybe $ 75 worth of maintenance at a local mechanic, but an SRS (airbag) light dragged me down a rabbit hole of incompetence and exploitation.
Long story short, the OPDS unit was replaced for an exorbitant amount, but since it was for a safety system and a «one-​time» cost, I agreed. Within 24 hours of driving off the lot, the light came on again.
I brought the car back and now I am being asked to replace the OPDS sensor (which is different, apparently, and was not mentioned in the first diagnostic) for hundreds of more dollars. I balked and went to the manager. I was surprised and at first relieved when he offered a refund for the earlier work, only for him to change that to «store credit» when actually processing the refund.
I’m chalking up the losses as a learning experience and to trust your instinct. The service rep I worked with gave off a weaselly vibe from the start. A more honest rep I talked to actually remarked that I had been charged double for diagnostics.