Mac-Vik Plumbing & Heating

Called Mac Vik and our A/​C has never worked better. Spent years with another company having our unit cleaned and expensive repairs done but it never fixed the problem. Great to work with too.

I have two great experiences with Mac Vik in the past few weeks. FIRST. After driving all over town looking for a particular rubber washer, I ended up at Mac Vik, right down the street from me. I had been unaware they sold parts. The guy who works the parts counter was out, but the receptionist did her best to look for it for me, but couldn’t find it. When I went back, the guy let me know I was looking for the wrong part all along and told me how to fix my faucet.
Second: I needed some corroded pipes replaced and called a few places to do an estimate. Andy came out exactly when he said he would. He took one look at the problem and knew what to do right away. He called me later with his estimate, which was about half of what the bigger chain was going to charge me. His fix was far less complicated than what they wanted to do. His plumber came out when scheduled and got the job done in just a few hours.
From my first phone call, to the plumber cleaning up and leaving, everyone I dealt with was pleasant and professional

Fast, professional and reasonable cost to fix problem with gas line. Would call again.

To anyone looking for a heating/​ac company DO NOT USE Mac-​Vik! They are unprofessional and don’t have any idea what they are doing! The receptionist is completely rude (if I ever treated a disgruntled customer like that I’d be fired!) the service techs are clueless and want to charge outrageously for doing nothing! Our furnace is STILL not working — the tech bypassed the safety switch which is illegal! They have safety switches for a reason! The safety switch is there to cut the fuel if there’s a problem with the furnace and now it’s disabled — now there’s nothing to stop the gas flow and the furnace can over heat and catch on fire… but they claim its fixed! Putting an illegal band aid on something is NOT fixing it! I’m totally disgusted with their lack of knowledge and customer service!

I had 2 of their people come out today. They said because I was having 2 of their people out (one for plumbing, one for furnace) I wouldn’t be charged for a trip charge twice. They charge a $ 60 trip charge! They are in Golden, I live in Lakewood/​almost Golden. How does that add up to $ 60?
The furnace guy came out when promised. However, he didn’t call first as the office had written down my wrong phone number. He was very helpful, informative, and nice. But he was doing work for less than 40 minutes (including the time it took for him to write my bill). I am wondering if he stretched out his work to make it go slightly above the half hour. I was charged 100 for labor, since he was working for slightly more than then 30 minutes (which would have been $ 50 for a half hour).
A plumber was supposed to be out/​call me around 10:30. No one called or showed up. I called them at 11:45. Instead of apologizing, the guy seemed to think he was doing me a favor. He was at my home by 12:30.
He was in my home from 12:30 — 12:45 and then was outside writing the bill for 5 minutes. Though he was quick and he seemed kind, he charged me $ 100 for his labor and told me he had included his drive time in the labor charge, since I wasn’t charged 2 trip charges today.
I told him I was getting price gouged and he seemed to think that he had no control over what my bill said. He said to pay him full and call the office to see if they would give me some of the $ back.
So I was charged a combined $ 300 total for EXTREMELY minimal work by both men that barely took any time. Yes, both men were helpful and professional. But both greatly rounded up, in charging me for their time.
I also had to sit around all morning, waiting for my 2^nd appt. And no one was apologetic about that.
I did call their office immediately, once the plumber left. They said they would send me a check $ 50 for the excess labor charge from the plumber’s labor. We’ll see…
Finally, I found someone who was somewhat empathetic, in the lady on the phone. She did apologize and say it was a crazy day. But I still think reimbursing me $ 50 is too little.
Though the workers in my home were fine/​nice, there seems to be something screwed up with this company’s system/​management/​business model. It seems their employees are encouraged to try to wrangle every cent they can out of customers by excessively rounding up for labor charges. Had they not done so, they would have had my repeat business and my recommendation and referrals. But because of this get-​every-​cent from the customer mentality, they definitely do not.

MacVic Plumbing and Heating Company is the best! I had a leak in my main pressure valve and they (Andy) came out immediately and fixed the problem right away. I was impresses by his professionalism and watched him complete the entire job Boy, is this guy ever a profectionist! He was fast and reliable, and obviously knowledgable! He didn’t leave until he checked everything and made sure I was happy with the water pressure throughout my home. And boy was the price reasonable! The gal in the office was amazing! She was so kind and concerned when I told her about my problem and got me the help I needed right away, Joanie, I think her name was. I will never use anyone else for my plumbing/​heating needs! Finally, someone I feel I can trust!

Mac-​Vik is a wonderful company! They have always been quick to respond to any of my plumbing needs. The office staff are friendly and professional. Their service is excellent and they stand behind their work!
Call Mac-​Vik for any of your plumbing needs– they are great!

Unprofessional and unreliable. We have now had two appointments with Andy to come look at our AC. The first one for last week, he cancelled with about 30 mins notice and rescheduled for 4pm today. It’s now 4:45pm — no Andy, no phone call. My husband called the business and was transferred to his voicemail. Once he finally came out, he discussed a number of proposed solutions with my husband. He was supposed to follow up with us the following week, and we’ve never heard from him since despite numerous phone calls to him and the company.
We want to support local small business, but this why mom and pop businesses get beat by bigger companies — no customer service and completely unprofessional.

We’ve used MacVik several times, as has our extended family, and they were great. It was when something went wrong that we saw how they worked. It was their error that caused our ceiling to fall in. After telling us they had nothing to do with it and calling me a liar, their insurance came out and said it was obviously thier fault. Just beware of thier terrible customer service.

I was very shocked and frightened when I found dirty water bubbling up from our sink in the basement last week. So I saw the good reviews on here, and decided to give them a call. It happened at the end of the day, and they offered to get an emergency person out there for the after hours fee. I decided to wait until the next day, and they had someone here by 10am. He was very nice and helpful. He explained the odd plumbing under the kitchen sink, and said that it was just a clog in the pipes causing the basement flooding. So he roto rootered it, and it was all fixed, for a very reasonable price. He even was good with my dogs and cat, they loved the pets. I would highly recommend them to anyone.

MacVik is the plumbing company we have chosen to use since we
were totally burned by Blue Sky. Today they came out to check out
our crazy swamp cooler. They repaired it without charge because a
loose screw may have caused the pulley to get off track.
They backed their work, just in case they were to blame for the problem.
I am always a fan of a company that stands behind their work.