Rudy Luther Toyota

Their folks at the service and parts departments are extremely helpful. I called this morning to inquire on a repair job a local shop had estimated for me. Their associates listened about my case, looked up the prices, and explained to me why my original quote was a pretty good deal. In other words, they spent about 15 minutes on the phone, only to tell me that it would not be wise (for me) to go bring my business over this time. I really like their patience and candor, and because of that, I plan to switch over from my current rather impersonal Toyota dealer.

Terry in the service department is phenomenal. Their pricing is competitive — yes you can sometimes find better deals on the parts — but they waive labor fees or get it done in less time, have a free shuttle pickup or you can rent for $ 25 a day, have lots of snacks, and even good wifi if you’d just like to stay. I drop my car off, pull up my laptop, and chill in one of the comfy chairs in the back of the store.

This morning I brought my vehicle into Rudy Luther Toyota for a safety recall and another extended warranty recall. I scheduled my appointment in advance and specifically requested that they let me know if there weren’t any parts available. When I checked in my vehicle they started searching for parts and did not have any on hand. What a waste of time. Never again…

I generally avoid getting service done at the dealer. Too expensive and we have had great love for our local shop (see my review for Lloyd’s for a great local auto shop). But I had a headlight out and needed to get it fixed ASAP — definitely before I was planning to be anywhere near Lloyd’s. So I grudgingly made an appointment at Rudy Luther Toyota. I was directed to pull into the Fast Lube lane of the service bay, which I did. A very nice, cheerful and helpful young man greeted me, popped my hood and pulled the bulb out in about two seconds. He then handed me the bulb and instructed me to go inside to the parts department to obtain a replacement. I followed directions and before I could even pay for the replacement, the same young man came inside to grab the new bulb. By the time I paid (for the bulb only, NO labor), he had it installed and had my car hood shut. I thanked him profusely and drove out. In total, under 10 minutes for the whole thing. Super impressed.

Scion sales manager pledged to research the service department problems and get back to us right away. That was two weeks ago and no calls, apologies, or attempts to make things right. Avoid Rudy Luther dealerships at all costs. There are a lot of other dealers in the Twin Cities with a competent service department and sales staff unlike Rudy Luther Toyota/​Scion.

Very focused on customer satisfaction!

As always, superior service from the Service Dept at Rudy Luther. Terry Johnson (asst. service mgr) helped me out on my visit. He could not have been more thorough, timely, quick, or considerate of my time and situation. I did not have an appt and I was accommodated immediately. For those that haven’t been there for service, go! The amenities while you wait are a nice treat. As far as my historical experience regarding the service department, they do a great job — never a problem after service. Keep up the great work!

I bought my Toyota Rav 4 from Rudy Luther Toyota in 2003. My car has over 130,000 miles and it runs like a charm. I use Rudy Luther for all of my maintenance and even simple oil changes. I am always grateful there for their honesty in telling me what I actually need to get updated. After a check-​up they will tell you what they found and really explain what each thing is. They also are honest about how important it is that I get things updated. I’ve worked withs someone different every time and each time, it is the same service.
I also love the free popcorn and coffee as I wait for my car to be worked on. They have free wifi and so I usually just bring my computer and do work there.
I will buy my next car from Rudy Luther Toyota too!

Fast, honest, super friendly service. Far from home and needing service I made a morning appt and took my 2010 Prius in for routine maintenance and an oil change. Had a few questions about when I should get my tires changed, etc… The guy working w me gave me clear straightforward answers about everything, all my options, didn’t pressure me one way or the other – seemed genuinely interested in helping out with my best interests. He even went out of his way to find some coupons for me on some online deals they had, and when the cashier forgot to apply them (and I didn’t notice and left for my car) they called me right away to come back so they could credit me the coupon. By far the best Toyota service I’ve had so far!

I just bought a Certified Used vehicle at this dealership and it was my first time ever buying a car by myself (without my parents). I was extremely pleased at how truly friendly everyone was. Everyone there Sales and Finance folks treated me like a friend/​family. Kris Fox was great to work with. It was nice to work with someone younger/​hip. He was also not intimidating like a lot of sales guys are. I highly recommend working with Kris Fox! They took me seriously and didn’t treat me less because I was buying a used vehicle and not a new one (I visited another dealership and was treated like I was bothering them with my «cheap» purchase and I wasn’t worth their time). That’s not the case here at all! I was treated great and there was no trickery at all and everything was clear and concise and to the point and NO PRESSURE at all. I loved buying a vehicle here and I would definitely come back in the future to purchase. I would also highly recommend them to anyone.

I’ve gone through both their purchase and service departments. They clearly have the best pre-​negotiated online deals on new and used cars — especially if you’re a costco member. They also have free popcorn, snacks, drinks. That said, I’ve had numerous problems with them such that I’d be weary to go back to them, especially for service. A couple experiences that really turned me off:
1) They had a really great deal once on a used prius, and I called saying I’d come right away and got confirmation that it should be mine. But when I got there (drove 30mins), the associate I was working with said his manager reserved it for someone coming in out of town so I was out of luck!
2) Brought in a used car I had purchased for a thorough inspection. They said it needed a water pump replaced that was leaking. After looking into it myself, their evidence was that there was a very small amount dried coolant residual, rather than a wet leak. Had the car for several months and coolant level has stayed the same — meaning there was no real leak to fix to begin with.
3) During the used car checklist inspection, they said the condition of my cabin air filter was «yellow» meaning it will have to be replaced soon but not right away. Later went to check it myself and it was caked with mud, dirt, leaves, and bugs! Seemed like it was not replaced for years and was in need of immediate replacement. Obviously they did not check it. Either that, or the person checking mistook something else for the cabin air filter…
4) Brought the used car for a repair — and my service rep seemed clueless about my car. Would the service require a transmission fluid replacement? He had no idea. How much do transmission fluid replacements cost for my car? He had no idea. Plus he wrote the odometer milage incorrectly on the form (was off by 6000 miles).
5) They had the gall to offer to buy my used car that I bought just purchased a couple weeks ago for half of what I paid. And I paid well below kbb value!

I scheduled my first appointment for yesterday at 6 to get my oil changed (conventional). I arrived a bit early, went to the service station and checked in. I was told it would take approximately 45 minutes to an hour, which I thought was a bit long for a simple oil change that I made an appointment for two days earlier. However, the waiting area had free coffee, french vanilla lattes, hot chocolate, and a vanilla chocolate type of drink. They also had chocolate chip and sugar cookies. There was a tv and comfy chairs to relax along with several magazines to occupy yourself with. I helped myself to a few cookies and a latte, sat down, and watched some tv. In about 20 minutes, the service attendant had my keys waiting for me and told me my car was done. So the wait was much shorter than I expected which was great. The staff were all very friendly and welcoming. For a conventional oil change, it was $ 39.99 which isn’t too bad as most places charge me over $ 50 and tack on a bunch of things I never ask for which usually ends up costing me $ 80. I’m sure there are other places that can do it for much cheaper but the service was enough for me to want to come back in the future.

My wife and I purchased a used Toyota RAV4 about a week ago.
The experience was pretty frustrating. They told us we’d be getting a 30 day warranty, new cabin air filter, new windshield wipers, and new tires with the vehicle. We negotiated a purchase price and I took the RAV4 to a mechanic for a secondary inspection. When I came back and said I wanted it and wanted to know what kind of tires they planned to put on, I found out that they actually weren’t going to install new tires, a new cabin air filter, or new windshield wipers. The mechanic said it needed a transmission fluid drain and fill, but they wouldn’t do that either. They also said they wouldn’t give us the 30 day warranty. They said the purchase price we had agreed on was too low for them to give us any of the service they’d initially offered, and that they’d discovered the mileage on the vehicle was too high for the warranty.
Had this all been mentioned during our price negotiation, that would be fine. What was frustrating is that there was no mention of it until after we’d agreed on a price and I’d spend my own money checking out the vehicle.
Ultimately we still decided the RAV4 was a good enough deal to purchase anyway, but we weren’t happy with their communication or professionalism.

The service techs here are very friendly. I feel they do honest work and never recommend unneeded repairs. Every oil change comes with the multi-​point inspection. Their prices are fair on all services I’ve had done here.
The waiting area is great. Wi-​Fi, TVs, coffee, cookies, water, popcorn… certainly a comfortable place to wait an hr or 2 for service.
The only place I take my Toyota!

Just purchased a car from Rudy Luther and couldn’t be happier about the service to date. From selection to financing to trade in to closing, everything went very smoothly. Having worked with other dealers in town, this was an extremely positive experience. I would recommend to others.

While I haven’t experienced the service department yet, I just purchased a car from Rudy Luther this past week and I cannot being to describe how wonderful my sales agent, Peter Perry, was in every respect. I walked in knowing exactly what make and model I wanted, what price I wanted to pay, and what sort of features I wanted. Peter helped me by asking me questions but he never pressured me in any way. He made this the easiest car purchase I have ever had in my life.
Not only was Peter great, but so were every other person I met there, from the front desk workers to the finance agent. If I had known that buying a car could be this easy and free from pressure, I would have visited Peter at Rudy Luther ages ago!

I understand dealership workers are hungry and I don’t mean hungry for food. Hungry to make money. But please don’t try to rip us off on an oil change price when your website specifically says another. Really? Like we couldn’t just pull up the site on our smart phone?
You schedule an appointment and they say they don’t have it in their system. Hmm so I pull up my email confirmation and bam! Suddenly it appears in theirs.
So after asking for status of the oil change again and again. It’s finally done. One hour later. Rudy Luther is like toe jam. They stink. We had better service at Burnsville and should have just gone there but it was out of the way.
I’m very close to reporting this lack of customer service to Toyota… Including how they lied that they didn’t have shuttle service when they did say so over the phone… Wait! I get to type up a customer service survey. Perfect!

Extremely courteous service professionals, combined with ample and comfortable seating and amenities. Topped off with frequent courtesy drivers.
While waiting for your car to be serviced, you can opt to sit near a TV or away from one, use the free wifi to surf the net, grab a beverage and/​or a snack. Restrooms are just down the hall and are clean. If you like you can even go into the show room and look at the shiny new autos.

This is where I bought my car and I continue to go back here for regular oil changes. They have a buy 5 get one free punch card that makes the slightly higher price worth getting one free in the end.
Also, I am always greeted with friendly service, people opening doors and calling me by name. I often drop my car off early then get a free ride to work or stay and wait. If I wait, there is always fresh fruit, cookies, pastries, coffee, tea, and hot coccoa available complimentary for guests!
To end the experience, they even wash your car!

My maintenance light started to blink right before my trip to MN. I had just enough miles left until its scheduled maintenance to get up to Minneapolis, but I was worried it could be hard to get into anywhere around Thanksgiving. Not so.
On Black Friday I drove to this location without an appointment and they had me in and out within two hours. I spent my time in the waiting room with my dog and nobody said anything about it. Some employees were even super friendly toward my pup.
Besides an oil change, they suggested a tire rotation to help deal with the slippery streets and it helped.