Lupient Buick GMC

Once they got the check, it was a whole new attitude from sales right on through to sevice. Bought 2016 Canyon. Never got any demo/​orientation on truck features. .the GM just pushed me out the door (wanted to go home), They took forever to write up/​process the deal (3+ hrs). Then decided to kick me out when the place closed. I have no idea how to operate any of the features on the vehicle. Guess I’ll have to figure it out. Went back to have heated seats. Threw the keys at me when they were done. I asked how to find the switch/​operate the seats (not what the sales guy told me it was going to look like), service manager shrugged his shoulders and walked the other way. Nice, thanks Lupient for treating me like a piece of trash.

2014 Buick Lacrosse. We were just looking around for a new vehicle and stopped in. Rusty came out and greeted us. He was not all full of pressure and that we truly enjoyed. We asked to see if there was a rental return and he brought us right to a 2014 lacrosse. He never pressured us to look at something we were not interested in. We stated we were going to test drive some other cars and were looking for a Toyota Rav 4. He not only encouraged us, he told us where the nearest Toyota dealer was. He was confident that after driving the Lacrosse, we would not be happy with how the Rav 4 drove. He was right. We spent the next few hours looking at other dealerships and ended back with Rusty. The only thing we seen wrong was the backseat arm rest would not fully go back into the seat and he told us that they would fix that. This was a very pleasant experience and we also enjoyed the electronic instructions. The arm rest is not fixed yet, but we anticipate a call sometime this week from Rusty as to when we can bring the car in to get fixed. Thank you

I purchased a 2004 Chevrolet Silverado 2500HD LS. Everything, from the time I requested more information online to the time I walked out of the dealership with the keys in hand, went smoothly. I was very impressed with the quick response from the internet sales manager who paired me with a sales associate to handle my request. His name is Omar Barajas and he was great! I never felt pressured or that he was being over-​bearing. He did a wonderful job with explaining things to me and helping me through the process without making me feel uncomfortable. He answered all of my questions and made sure I was taken care of. All-​in-​all, I would recommend this dealership and will always remember Omar for any future car purchases for myself, friends, and family.

I just want to start off by saying NEVER BUY A CAR FROM THIS PLACE! I bought my car 7 months ago from here and it is falling to pieces. The first day I had it, I had to drive to Mankato for the night. When I got back the next day, my dad was checking my oil and there was NONE in it. Completely empty! They didn’t even have the decency to do a basic check of fluids before selling it to me. Then about 2 months later, I had to get my wheel barrings fixed. Then a month later, my power steering fluid leaked uncontrollably. There is a cracked hose. Then about 3 months after that, I took it in for an oil change, and they told me I need new struts, or my car is going to destroy my tires. AND THEN… I got pulled over because my windows were apparently tinted too dark. I had no idea I told the officer I bought my car with these windows. He told me the dealership shouldn’t have sold me the car like that because they were illegally tinted and it is ILLEGAL FOR THEM TO SELL CARS THIS WAY! This car has not even lasted me a year before it starting falling apart. I DO NOT recommend this dealership to anyone! I wish I could give 0 stars!

My first interaction with Lupient with my 2008 Saturn Outlook wasn’t great, but my recent interaction more than made up for it. If you’re taking you car here for service, be sure to ask for Steve to handle it. He was great, kept me in the loop of what was going on, and more than made up for some frustrations last time.

Kerry Nassauer was fabulous! He went over and above to help us find a car for our daughter home from college. For our next car, we will be contacting Kerry! Thanks!!!

I bring my 2002 Saturn Vue to Lupient for service. I used to bring it across the street to the now-​closed Saturn dealership.
I enjoy the high level of service I receive from Lupient. I feel like they take the time to to check my Saturn, and they are not pushy about service or service add-​ons.
Yesterday I brought my car in because a light was on. They diagnosed the problem as not serious and took care of it, and then they found another problem which they let me know about, giving me the option to repair it or not.
I chose to repair it, and have my car aligned at the same time.
My car runs well now. I plan on keeping this car for some time yet, and I like having a knowledgeable place for repairs since the car is no longer made.

I’m honestly only reviewing this dealership because my experience was so negative… sorry, Lupient.
I may not look like I know a lot about cars (stereotypically speaking), but I know when a mechanic is scamming me. I took my car here for a simple oil change 2 – 3 years back, and what I ended up with was a nightmare. After waiting for what seemed like over an hour (for an oil change, people! Not complicated.).I was finally approached by the mechanic, who told me it was recommended I have a couple «flushes» done (transmission and one other). He didn’t give me a price, but told me it would be a simple procedure.
After waiting for another 2 hours and getting very antsy, I went to check on how things were progressing. When I finally got my bill, I was floored (in the worst way). The two fluid flushes cost me over $ 300!!! And at this point, I was a 20-​year-​old who didn’t throw that kind of cash around flippantly. Heck, most 20-​year-​olds barely have $ 300 bucks!
I paid up, and went home… in tears (PS, I never cry). After explaining what happened to my dad, he proceeded to tell me those flushes aren’t necessary until 100,000 miles and my 2007 Pontiac G6 was nowhere near that milage mark! Needless to say, we went back to Lupient together, had to ask for 2 levels of management before anyone would speak to us, and finally got a full refund.
I’ve never dealt with shadier business practices. Do NOT go here for auto maintenance.

Yes I would agree about Dennis. He is lazy.

If there was negative stars that is what I would rate the customer service at this place. I had huge issues with them going charging me money for JUST LOOK at my car. It was completely ridiculous! Considering my car was still under warranty, I have never been so disappointed in a place’s customer service before and I work in the CS field so I know how to treat people. I was Single White Female’d out just cause I am young and a girl doesn’t mean I don’t know anything about cars… cause guess what I knew enough to know I was being screwed over. Thank you Dennis Bouta for being one of the biggest condescending, disrespectful «customer Service Representatives» I have met.

Oil needed to be changed in the car this weekend, so I dropped it off at Jim Lupient’s auto dealer off 394 and Louisiana. I like this place better than Jiffy Lube, it’s reasonably priced at $ 25, and no appt necessary (though you can make one online). They are open Saturdays from 9am-​1pm, and if you want to drop your car off outside business hours, they have a drop box where you can fill out what service your car needs, when you’ll be back, and just leave your keys.
I used the drop box feature, but I strongly recommend calling them to make sure your car is done before you go to pick it up… someone forgot to check the drop box and missed my request so I ended up waiting.
Since I had time to kill, I roamed around the office and the lot. Two interesting tid bits. Ladies, if you have time to take your car over on Monday mornings, they give free manicures while you wait! And I found my dream car: limited edition Infiniti G37 hard top convertible coupe with red leather interior. Only 200 were made in the whole country. Man, I would look so cute driving that beauty. All for the bargain base price of $ 55,000…I’m only $ 54,500 and a total reassessment of my values away from affording it.