Brake Masters

On a rainy day like today the last thing one wants to deal with is brake problems. The workers at Brake Masters in Gold River helped to set my mind at ease with a kind smile and clear explanations even without an appointment. The work done on my brakes was both prompt and efficient. I am happy and feel secure that my brakes will work great now; even in the rain!
I will definitely take my car back to this place in the future.

I went in this morning for a diagnostics and Steve the store manager said he would take a lookies first. Turns out it was just a vaccum line disconnected. Awesome guy, that Steve. Thanks abunch for your help and professionalism.

These guys are amazing. I called on a Friday and spoke with a gentleman named Rich. I told him what was going on (front end shaking when I applied the brakes) and what I thought was wrong. He told me to bring it in and they would check it out for me. I took the vehicle in that Saturday and spoke with Rich. They took it for a test drive and found that I had warped rotors. Rich gave me a quote for the work. very professional bunch of guys. They called me a few times letting me know the issues they were finding. Kept me in the loop the whole time, I really appreciated that. Definitely will be coming back. Awesome bunch of guys. I’d recommend to my family and friends.

The folks were great.
Service came in on time and actually under the quoted amount.
Appreciate the candidness and integrity.
Definitely will come back.

These guys were great. I made an appointment to get rear breaks out on. They told me that I didn’t need any break work done, but they did find something else and they saved me a little over a hundred bucks for what I thought was wrong. Honest team and great work.

Went in to get front brakes changed they checked frint and rear turns out I needed pads and new rotors they helped me in a very timely manner and the customer service was amazing and honest! I deffinatly will be back for all repairs needed on my car in the future due to how personable and honest they were with diagnosing and helping with repairs!!! Also the prices are amazing!!! Thank you Brake Masters for the great experience

I have an older Lexus with 120K and I told them I wanted a full fluid flush, Wheel bearing replaced, alignment, oil change, and just check it over. Scott was very up front and said with such low miles you may not need a full flush of all fluids, Transmission, fuel, blah blah. lets look at it. He had a chance to just do a sell and didn’t! At that point I started to feel pretty good. I new I had to replace my front axel at some point but wasn’t part of the job I requested. They found the CV to be completely dry and asked if I wanted it replaced I went ahead and did it. they got everything done in one day and my car drives amazing!
They replaced, Axel, Wheel Bearing, Oil change, alignment, and coolant flush. The price was very fair and the staff was very professional and patient with all my questions. I will bring the car back to have my Timing belt replaced as well. They have earned another customer for sure.
I have read the negative reviews from some time ago. All I can say is my experience with them was fantastic!

I get my oil change here and I just got my alignment done. I was being charged 90.00 for an alignment everywhere else and this place does it for 34.95. The coupon is in line. Scott is great and very friendly. Awesome service!

i usually go here because i get there early and i’m in and out – the customer service is usually mediocre and i go on my way. today i went in and there was a new Female manager (i didn’t catch her name-​but she’s the only female manager) — she was so personable, had excellent customer service, and was very informative of the break down on the important potential concerns for my car. we definitely need more folks who know how to carry excellent customer service as this female manager did today. if you’re in customer service positions… have excellent customer service! thank you female manager. i left brake masters today with a smile on my face and a sincere appreciation for a job well done! :)

This store has the worse customer service and w/​o doubt will never go the Brake Masters for any work. This is the second time I had an appt. to change the oil & filter, and when I arrive, for the second time, was told their early morning tech person was running late. Maybe Steve should have rolled up his sleeves and do the work himself to keep a customer coming back but noooooooo, didn’t want to dirty his hands. DO NOT GO to this store, you will be disappointed.

I had an unpleasant experience at this store regarding my grinding brakes, and wrote a negative review on Unilocal explaining it.
The next day, I received a phone call from the store’s manager, Steve (they had my phone number from the paperwork I filled out in the store). He apologized for the bad service (he had been out that day), and told me that my experience was not the way he runs his store. He asked if I was willing to give them a second chance. Absolutely I was: any business who takes customer feedback to heart and strives to make things right is deserving of a second chance!
I brought my car in on Monday afternoon and Steve called back quickly with an estimate, explaining the issues, options, and his recommendations. The price was very good, and I agreed. Because it was the end of the day, I opted to leave my car overnight. Just after lunch the next day I got the call that my car was ready.
They were very flexible with pickup times (I had to pay over the phone with a card and have someone else pick it up for me). The work was done well, the price was good, and Steve made sure I was happy with my experience. He even asked for me to come back in 6 months so he could make sure the brakes were wearing evenly.
Brake Masters really cared about improving their service and making a customer happy. That means they gained a customer, and I’ll continue to use them in the future!

Got an awesome coupon deal on brakes. Was so thankful to come across a coupon for $ 140 for my front brakes. Especially after I just got my back breaks fixed for $ 300, which $ 180 of that was in just labor from Jiffy Lube (I was so upset)! Brake masters did just as great of a job with half the price. Mike was very helpful. Very thankful for this place.

I take my infiniti G35 and Dodge 1500 truck here for everything, good customer service and they try to get it done quickly, Steve is a great guy. Cant beat the $ 55 synthetic oil change as well as the buy 3 get the 4^th free deal! They will let you bring in your own parts which is nice. Im OCD about car repair and Steve makes sure they are thorough in inspecting everything. Customer for life! Great deals on all services!

Better than next door. Just saying.
After being rudely brushed off from next door, I was in a tight crunch to get an oil change that day during a non-​busy time. The guy at Brake Masters was easy to work with and let me know I could get it done within 20 minutes. And it was done, and at a good price. He even checked my windshield washer level at my request. No nonsense, did exactly what I wanted.

Wow, had a 7:30am oil change appointment this morning, I arrived and the shop is not even open! Been waiting for 15 mins outside with another customer. Talk about terrible customer service! Left up to me they would get no stars today, some of us have things to do, thats why we schedule appointments!

Manager Steve, Mike Rodriguez & Jayson are #1 in Customer Service — These guys in my opinion, have customer service/​satisfaction as their number one priority.
Water from my AC was leaking inside my car… Steve, Mike Rodriguez & Jayson quickly took a look at it and 10 mins later they were done… Problem fixed!!!
Do not let the little shop image fool you, these guys are excellent at what they do!
Michelle

Thanks mike for fixing our a/​c great job, i’ve been coming here for awhile now getting oil changes and other problems fixed on all our vehicles there a well rounded shop and do other repairs than brakes. Be prepared to drop your vehicle off or wait a few hours its a auto shop not Mc Donalds it takes awhile people!

Do not take your vehicle here. Especially for brakes.
I took my truck here to have them do a simple, routine job or installing new calipers, rotors and pads on my truck. They are the «BRAKE MASTERS».
The day I picked it up, I drove home to experience that my newly installed brakes were dragging and burning up. This caused my truck to smoke. I took it back and they diagnosed it as a bad master cylinder. My master cylinder was new and installed weeks before. I payed them to install a new master cylinder, but to still have the same problem. They had to locate a actual «ASE» certified technician to work on my truck after this. He was able to fix the issue of my brakes dragging by making sure that my truck hardly stops when applying the pedal.
They currently hire off the street and do not have the ASE certified technicians that they advertise to have.
They simply had their lube tech install brakes on my truck and ultimately caused a whole list of problems.
I contacted the Bureau of Automotive repair in regards to this and Brake Masters immediately admitted fault and eventually refunded me the money for the labor.
My truck still has no brakes.
This location does not employ qualified technicians to work on your vehicle. You’d be better suited dealing with someone at Walmart.
You’ve been warned.

Saw the sign they have outside advertising a discounted $ 20 basic oil change. Sometimes I’m skeptical of these because after taxes and disposable fees some places end up charging close to $ 28. But since I was well overdue for an oil change, I dropped by one afternoon and was pleasantly surprised. The guy at the counter informed me that they had an appointment coming in soon but would go ahead and get started on my car first. While I was waiting I saw they had a sign advertising additional discounts if you text their number.
With the additional code that took another 2 bux off, the oil change came out to be $ 18 + $ 3 disposable fee + tax = ~$ 22.50 out the door. I was in and out in less than 30 minutes.

Went in for a full synthetic oil change (have those lifetime brakes from them-​they do an awesome special on full synthetics oil/​filter). Didn’t have to wait at all, they got my car in right away, got working and were all done in under an hour. They even let me look underneath when the car was up on the lift for a rattle I’d been hearing… pretty cool! No, I didn’t find it…
The short and sweet, nice guys, quick service, not a crazy busy location in the morning. Win-​Win-​Win! Thanks!!! See you again!