Andrews Plumbing & Heating Co., Inc.

I like to support local businesses so I called Andrews Plumbing to fix two faucets. An outside and kitchen faucet. The kitchen faucet was repaired but the outside faucet was not repaired as he did not have the part although I had explained what the problem was when I made the appointment and the person I spoke to pretty much new what the problem was. Accordingly he came to the appt without the part and did not repair it. He told to go to local supply company and get the part and fix it myself. The plumber DID NOT offer to get the part and return and fix it! The plumber was at the house less than 30 minutes. Accordingly I had to get the part and fix it myself. The cost was $ 6.75. I then got an invoice for $ 110.00 that stated the plumber repaired both the inside and outside faucets. I called and spoke with the owner and explained that his plumber did not fix both faucets per the invoice and that the outside faucet was not repaired as the invoice stated. He offered to reduce the price by a mere $ 10.00 although half the job was NOT completed. I was shocked by his response as I told him that it was fair and justified for the invoice to be reduced more than $ 10.00 but he refused.

They show up on time, do the work properly, and the job gets done.
To date they’ve replaced two hot water heaters for us (one an emergency) and participated in the remodeling of a kitchen and two bathrooms.