Sleepy’s

My sister and I stopped in this past Friday after Black Friday shopping. We were exhausted but Randy was wonderful! He was so knowledgeable about all of the mattresses, didn’t pressure us at all, and explained all of our mattress/​financing options.
I called back two days later to order our bed and he knew exactly who I was, and the products I was looking at two days ago!
I was very impressed with the service, and would recommend Randy and Sleepy’s to anyone looking to buy a bed. Their deals are by far the best!

Bought two mattresses. Randy was great. He went above and beyond to find a sale/​close out for me. Really good to work with. Learned a lot about mattresses which can be overwhelming. Delivery was speedy.

We bought two beds at Sleepy’s. One for my wife and me and the other for our son. When testing out the right bed, the sales man made a point to stress the 30 day exchange policy. This was important to us because our son was unsure which bed felt better. Here again, the sales man said «you have 30 days to exchange it.» After receiving the beds, my son slept fine for the first week but ultimately his bed was the wrong firmness. We have since put an older spare mattress on his bed and he’s sleeping fine.
When it came time to potentially exchange the bed, Vince, the sales man, tried to sell us another bed. Not only was this not the solution but he presented his solution as doing us a favor because it was a «discounted and discontinued model». Additionally, we then became aware of the previously unmentioned exchange fees that come with the 30 day exchange policy.
I called Sleepy’s customer service number to dispute this misleading tactic. The representative was argumentative saying that written language on our receipt stated the fees. While it may be on the receipt it is incredibly misleading to have something verbally stressed in the store to only find out you should have read the fine print. I asked the representative to have the regional manager give me a call’. The representative had all of my information and I never received a return call. Two weeks have passed since that call.
There are several bedding companies; Verlo, Back to Bed, American Mattress, and even Abt Electronics. I regret not visiting one of these stores. Do yourself a favor and avoid companies that sell the benefits of a supposed customer friendly policy but don’t spell out associated costs. I’ll be sure to never come back here.

I have never had a more horrible experience at a store. Pushy, rude and condescending. Unreal. Creepy worker. Sooooo creepy. My fiancée and I walked out when the hard press sales pitch became profane. Unbelievable. I thought I was in a bad sitcom… then it became a bad PG-​13 movie when then creepy salesman started to use the F-​bomb when we said we were just looking. He was very aggressive. He had no problem getting close when loudly expressing his opions on what we should be buying… today! I would never recommend this place to any family member or woman I knew. I walked out of this store disgusted. If the salesperson indeed has psych or drug issues, I hope he seeks treatment. If he doesn’t … He should still seek help.

I needed a couple of new mattresses for the kids and saw Sleepy’s while heading out of target. The staff was helpful and didn’t waste my time. They worked with me to find a good value mattress at a price point that made sense to me. I’m not a big fan of mattress shopping, but Sleepy’s made it less painful than usual.

I went to Sleepy’s after hearing their ads on the radio for the Chicago grand opening. It was very conveniently located and I was helped as soon as I arrived. I chose a mattress to be delivered the next weekend (Labor Day) at my new apartment. Unfortunately, the mattress I had originally chosen was not available, but the salesmen offered me a better mattress they had in stock for a much lower price and included free delivery. They were very accommodating. The mattress was delivered about an hour ahead of the estimated time frame, but it worked out well and the delivery men were in and out in less than ten minutes.