Personalized Auto Care

What an amazing place with honest, nice, and caring employees. I have gone in there for air in my tires several times and they always take such great care of me. This time, I needed a new tire and they were beyond accommodating. I was afraid to drive on my tire until me new one came in the next day and they gave me a loaner so I would feel safe. Additionally, they got my new one in very quickly and found me the best possible deal they could.
It is often hard to find a trust worthy auto shop, and I while I will be working further starting this summer I will really try go back here whenever I need service. I will also be telling all my local friends and family! You won’t regret your decision!

Always a pleasure dealing with John & his crew. They always give the old-​fashioned personal service that has become so hard to find in today’s world. They take good care of the car too.

John personally took my call and fixed my tire and changed out my spare in the blink of an eye. It was zero hassle in and out with a great price and great customer service. Anytime I can use their service I will be calling them first.

Well our repair was very minor but have to echo the positive comments on this business. John could not have been more welcoming and thorough and patient. Clearly knows his stuff and was not interested in selling unnecessary work. One side note: it was hard to even find this business on Unilocal to write this post. John maybe you should consider getting it renamed on Unilocal so «John» is in the name. kept typing in John’s Auto… and nothing. With the fantastic experience, glad to have found this to give John the recognition he deserves.

As always, no muss no fuss. These guys identify the problem, take care of it more cheaply and more efficiently than the dealer ever would, and you’re on your way. Never any surprises or extras. They’ve been keeping my 2000 BMW 528i running perfectly, and it’s far less expensive than making the payments on a new one.
I, too, have been a steady customer of John’s Place for years, and have watched them evolve from a tire store to a full service repair facility. They are equipped to do everything the dealer can do on the makes they service. I trust them completely, which is saying a lot for a car repair shop.

This place has a nice waiting room and friendly people. While I enjoyed their good customer service, I am not sure about their price and other thing.
* $ 50 per filter change (we end up bought filters somewhere else for $ 10+ and changed it ourselves);
* $ 225 for battery change (we went somewhere else cost us around $ 150 with free installation, since it’s pretty straight forward and easy)
* they have some $ 29 disposal fee that was not communicate with me before the service (first time I use this place). I’m not used to such fee for years that I’ve used other auto service shop.
* shortly after my service (not quite a month yet), the winter storm and heavy snow came and I had to use my windshield wiper, which I don’t use often. I realize the fluid is out. My guess is that they might have forgotten to top the fluid during service.
Keep searching for different place now.

For 7 years I had my car serviced here and they took good care of me. Then one day I sent my wife in with the car to have the check engine light evaluated. They charged her $ 150 to read the error code. $ 150 to plug in a OBD2 reader? Are you serious? Never again. I’d like to give them ⁰⁄₅ stars for taking advantage of her, but Unilocal won’t allow it. It also appears that Unilocal won’t allow this review to appear under the reviews section or factor into the rating of this business. Not sure of Unilocal claim that they are not influenced by businesses.

I’ve never had a bad experience here. Always helpful, amazingly professional, extremely courteous, and highly competent, I would highly recommend them to anyone in need of automotive repairs or service. Yesterday, upon returning to Illinois after an extended period of absence came home to discover a flat tire. Called John’s, who recommended a service to come to the house, change the tire, etc. They also were on time, thorough, professional, courteous and reasonably priced. Took the bad tire to John’s, thinking with such short notice would have to come back later. Instead he immediately fixed the problem at very reasonable cost. Another customer waiting for his car said that he discovered John’s when another motorist informed him that he had a burned out taillight. He pulled into John’s Place, knowing nothing about it. He was technically closed, but still agreed to replace the taillight, a job that clearly wasn’t done for the $$$ it would bring in. Customer service is outstanding. Give them a try.

Seriously, these guys and gals are the best. Happy to explain things and pricing upfront that they stick to. I reuse to take my car anywhere else

Ladies and Gents … Experienced customer service extraordinaire delivered by John (owner) and Matt. After completing an online appointment request with an overview of the service I believed was needed, Matt called the following morning and we scheduled an appointment for the next day. A courtesy loaner was offered. John checked me in the following morning and was extremely pleasant, and the pride in the business was evident by the pristine environment of their facility and the professional demeanor of John and Matt.
Less than an hour later Matt called advising that my car didn’t need a brake job and that the remaining services were completed and once the tires were delivered the work could be completed. Genuinely appreciated the call.
Although the loaner wasn’t a necessity for me, I was thrilled for the ride to and from their facility to complete the drop-​off and pick-​up. When the tire delivery took a few hours longer than anticipated John’s car was delivered to me for use to a scheduled appointment. They’d listened to me and took my need seriously when advising that I needed to be somewhere at 2:45.
I anticipate being a regular customer. Prices were competitive and fair. Work completed quickly. Conversation was pleasant and professional, and it was clear that they are experts in automobile service. Customer service was top notch and my perception of Personalized Auto Care is exactly how I hope my customers view me.
5 star quality all the way!

What do I think of when I think of these guys? 100% committed to providing the best customer service and support.
Friendly and knowledgeable staff along with excellent communication. Been going there for years and they always send an email follow up asking how their service is. Impressed.
Besides annual maintenance and oil changes for our two cars, we also purchased our tires on both vehicles from them. Very competitive on their pricing and fast turnaround.
Can’t say enough about these guys and lucky to have them close — and if they weren’t, I’d make the drive to them.
Highly recommend.

Took my coworker’s zip car there for immediate necessary service. They saw us on the spot and fixed the car before I could get past the table of contents of the magazine I picked up. Quotes from our conversation, «wow that literally was the best auto experience ever» (per a sign on their door) and «I wished I owned a car just so I could take it there» and… you get the idea. These guys are great.

I would highly recommend Personalized Auto Care. My last experience prompted me to actually take time to write a review because I don’t think it would be appropriate to take them all out for drinks for their help. I’ve had an issue that 3 other mechanics couldn’t solve that make me feel unsafe in my car. I took my car in and not only did they figure out what was wrong, they added some extra services on the house, just to make sure they cover all bases because they know I drive a lot. Now, after a year of feeling like my breaks were going to go and not driving long distances, I am beyond grateful and happy to know there is an honest and skilled service center.

john is a great guy who runs an honest, competent and responsive business. I’ve been buying tires and winter/​summer storage and mounting services from him for years. Also use him for maintenance on my Honda’s and Subaru’s. Highly reccomended.

John’s place came through again! It was Monday morning in the middle of this horrible «Chi-​beria» winter weather we’ve been having and my windshield wiper broke. My husband had just left for an international business trip and I was home with 2 infants. I called John’s Place and they were able to fix my wiper. Brad was awesome– he allowed me to pull my car directly into their dock so that I wouldn’t have to take my babies out of the car in the –40 below windchill temps. My blades were fixed and I was ready to tackle the winter weather! Thanks to Brad and his team for not only providing fast service but for being so customer friendly!

I’ve always gotten very friendly service, and I trust they’re not trying to upsell me on things I don’t need. Basic maintenance like an oil change doesn’t cost much more or take longer than a chain and the atmosphere is so much nicer. The added step of calling ahead for an appointment is worth it! They have comfortable waiting areas with refreshments and the nicest restroom I’ve ever seen at an auto shop. The people seem honest and the prices fair.

Exceptional service. I live in Wisconsin and travel to Chicago often. This week I had a bad encounter with a pothole and went to John’s Place (aka Personalized) on the recommendation of a friend. The rim was bent and the tire was bad, so I was driving on a donut with no way to get home at the end of the week. Based on their recommendation I ordered a new tire/​rim from Tire Rack and had it delivered to them. The next day they installed it, checked my alignment (which was good) and sent me on my way at no charge!
I thought this kind of service was a thing of the past, but they have earned a loyal customer and my highest recommendation. I was a poster child customer that a shady operation could have taken advantage of (out of state, stranded), but the service they provided speaks highly of their ethics.

Hello Friends
I wanted to report back that John kept his word. There was a check waiting for me when I checked the mail box.
When the time comes, I will visit them again.
Hello Unilocalers
I just received an eMail from the owner. I am all about giving second chances to our local businesses and I think I will give them a second chance. I am giving 4 stars to the owner. This owner cares about his clients and his business.
It would be very helpful if he would spend the time to train his crew so that no one else will experience the unpleasantness that I had experienced on my first visit.
Here is his letter:
Mr. James P
My name is John Hoppe and I am the owner of Personalized Auto Care. I saw your review on Unilocal this morning and was stunned. First I want to thank you for your comments and critique. I would like to respond if I may. This is NOT the way we do business. As I just found out about this and obviously need to investigate it, I would like an opportunity to make this right. I will followup with my staff as to what happened and you can be assured this not happen in the future. We ALWAYS stand behind what we door say whether is a quote, a repair or a promise. I will be sending out a check for a complete refund, not just the $ 5.00. I would appreciate another opportunity to serve you.
Thanks,
John
Personalized Auto Service
2200 Waukegan Rd
Glenview, Illinois 60 025
Phone 847−998−1700
9÷17÷2011 Edit «
On my home from St. Louis, I noticed that one of my tires were leaking air. I had to stop at few gas stations to refill my tire.
John’s Place, formerly known as Duxler Tire and Service of Glenview was closet to my home and Unilocal gave such good reviews so I thought I would give them a try.
When I walked into this place, the salesman (dressed like a used car salesman with his Bling) took his sweet time in greeting me.
When he finally did greeted me, I told him about my problem with the tire. He said that they do repair tires and said it would cost $ 25 + tax.
After he got my info, one of the mechanic took my car into the garage.
After about 35 minutes, they brought my car to the front. I went to the salesman to pay my bill. To my surprise the bill was for $ 30 + tax and not $ 25+ tax like he said in the begining. I was already lake for work and I did not feel like «fighting» over $ 5 so i just paid my bill.
I would not trust this Salesman, I swear this guys reminds me of a dishonest used car salesman.
If they are willing to cheat someone out of $ 5.00 I could just imagine what they would do with a huge repair.

Great service and friendly staff. The prices were pretty decent and only slightly higher than a big box store. The difference would be the personalized service from a friendly and knowledgable staff. I would go again without hesitation.

Cars are SO complicated these days, that the average owner can’t do even the most routine of maintenance jobs anymore.
And, let’s face it, cars ARE expensive to maintain.
So, when you need work done you HAVE TO go a place where you just KNOW you’re getting your moneys worth.
John’s Place IS that kind of place !
YES…VERY competent, they DO NOT do things that don’t need to be done. But when they do, I KNOW it’s RIGHT and at a GOOD PRICE !
I TOTALLY. TRUST Johns’ Place!!!
All this and these are genuinely NICE people to do business with !