Napleton Lincoln in Glenview

We were driving to the Lexus dealer down the road and happened to pass by Napleton Lincoln. By chance we saw a used MKX strategically placed out in front of the dealership, marked with a rather alluring price. Thinking a quick pop in would mean no harm, we turned around to take a look at the SUV. We were deciding between a used Lexus RX and a used Audi Q5, and preferred those two options to the MKX. Salesman Brian Magee noted that they had literally just received a Lexus RX on trade the previous day and offered to show it to us. After checking it out, we ended up deciding to purchase it! Due to extenuating circumstances we had issues with the trade-​in, but the finance manager and Brian were more than helpful and went to great effort to get everything sorted out. The buying experience here was far superior to many other dealerships we had visited, including Fox Ford/​Lincoln. We are very happy to the individual responsible for placing the vehicles in front of the dealership and to Brian for having such an expert knowledge of the dealer inventory and our needs! Definitely worth a visit if you’re in the market for a new or used vehicle!

I went here to purchase a lincoln MKZ, but was very turned off by the salesman, Al. He was completely condescending. They offered me an insulting two thousand less on a trade than their competitors. Then, when I tried to negotiate the cost of the car he said, «You knew what the price was when you came up here.» What a joke. Save yourself the time and avoid Napleton. I wrote the manager and shared my experience, but no one even bothered getting back to me. But, they continue to spam my inbox daily. Needless to say, I bought my MKZ elsewhere, and I notice the one I looked at is still unsold since July. I wonder why…

Took my car in for an oil change and tire rotation. Was told it would take about an hour. Took 35 minutes. Bob the service writer made the whole process painless. Will go back again and tell people I know.

We went to look & drove out! That’s how great the service & hospitality was, they made us feel very comfortable no pressure that’s how car buying should be. You must experience yourself. We left there feeling satisfied & we didn’t question a thing.
Everyone was great Tom, Kirk, Sean & the whole team, they deserve a hospitality award.

As a lincoln owner I value a dealership I can trust. I have warranty for car wash and most services on my vehicle. I wait for car washes and was left with wax on my hood. Didn’t notice until I was home 30 mins away. Went back asap to get it washed and removed, still there. Now I’m stuck with frozen wax that will most likely require a paint job after buffing it out. Thanks for poor detail service and bad communication on your end lincoln.

We bought a Lincoln from Napleton about a year and a half ago. Be warned that they will sell your personal information to a variety of solicitors. I have received no less than 2 calls per week for the last year that try to sell me extended car warranties, auto insurance and other auto related gimmicks. Most of the companies that call know extensive details about my purchase from Napleton. This is a very unethical, yet legal practice of theirs.

My wife and I purchased a new car from Napleton Lincoln in April 2014, when they were located in Park Ridge. The dealer experience was top notch. Great salesperson (Matt) with no hard sell, lots of patiently explaining how all of the tech worked in our new ride. It was the best new car purchase experience I’ve ever had.
Fast forward to October 2014 and it’s time for our first oil change. I emailed last week to set up an appointment for today. They said no appointment needed, just stop on in. So I did. Took about two hours to perform the oil and filter change, tire rotation, and check out a couple of other things at my request. In and out with no issues and no confusion. Can’t beat that.
The facility is new and shiny and has a comfortable waiting area with wifi, TV, water and coffee, and a couple of guest desks if needed. I was able to sit and catch up on work while I waited. There’s also restaurants within walking distance (Taco Bell, Walker Brothers, Boston Market) if you’re hungry and it’s nice out.