Illinois Bone and Joint Institute

My son, unfortunately, broke his right hand, and within 3 days we were set up to meet with Christian C Skjong MD. From the very beginning it was an easy process. The assistant was extremely nice and attentive to what the issues were, she showed us to the room right away, and Dr Skjong was in to see us shortly thereafter. He evaluated the break and immediately got us to a resolution, we were there a max of an hour and a 15 mins. Very personable and attentive staff from what we can see.

After seeing some of the reviews for IL bone and joint I was hesitant to make an appointment. However, my daughter had been complaining for several days of knee pain and I couldn’t put it off. I called the office and was transferred to voice mail to make an appointment; I have to say I was a little nervous. However, within five minutes of leaving the message the assistant called me back to schedule the appointment. She also let me know that all paperwork/​forms could be downloaded and printed at home. Granted there were about seven pages total but so much easier to finish at home on your own time then coming to the office early.
We came in for our scheduled time and sat for maybe three minutes before being called back. A nurse took down all our information and said an X-​Ray tech would be by soon. Sure enough the tech came a few minutes later followed by Dr. Shehab. He was very personable, easy to talk to and answered all our questions.
All in all we were in and out in thirty minutes; probably one of the easiest experiences I’ve had in a doctors office. Also, the front staff was great too. I would not hesitate to return.

Appointments are never on time. Expect 45 — 60 minutes wait time. After waiting for half an hour I was told that I was next, just to find another patient who arrived later being seen ahead of me.

Worst place ever they over book, never call back, and if you see dr. Gary Shapiro run for your life the guy is a moron. I’ve now seen him twice each time I go there I wait for ever than he looks at me dies no exam and tells me to lose weight and all my problems will go away. Yes weight loss will help a little but not with all the problems I’m having. Than proceeds to tell me my or ppl who ate also from ibj are idiots and don’t know what they are taking about. I would never recommend going here to anyone ever. I’ve had to go to the er three times some I’ve seen him because he won’t help me. Than tells me to go to Skokie hospital for a pain clinic exam, I live in Buffalo grove with severe back pain, leg that goes numb (right leg) and just driving to Glenview killed me…

I went to IBJI Orthodox Access when I had a major knee dislocation. It help me to avoid ER costs and Instead of an ER doctor I saw a specialist for my problem. All doctors are highly acclaimed. Dr. Portland performed my surgery and post op follow up and was AMAZING. Would recommend him again and again!!!

My mother has been going to IBJI for several years. She sees several different doctors for different things. She also has physical therapy there. Everybody is kind and helpful to her and puts her needs first. They are readily available to her should she have any problems. I was so impressed with all of them that I started going there when I needed a rheumatologist. Dr. Bello and his staff are truly a God send to us. I now recommend this facility to everyone I know and meet. We will never go anywhere else.

I see Dr. Bello for lupus and he is amazing. He really listens to the patient and doesn’t blame everything on fibromyalgia. The front desk staff are really sweet and go out of their way to help. I have never waited for more than 10 minutes. I’m so glad My friend referred me!

Illinois Bone and Joint Institute is a large medical services provider with physician offices throughout the Chicago area. They specialize in arthritis, orthopedics, etc. I saw a rheumatologist in Chicago that was affiliated with IBJI for several years. I’ll summarize by saying that IBJI is the poorest managed medical group I’ve ever been associated with.
For starters — getting a simple prescription refill would often take 10 – 14 days. This was mainly due to the incompetence of the doctor’s staff in not responding to the pharmacy — when you’d call to complain to IBJI’s main office you’d get a call center where the standard line was you have to call the doctor. Of course there is no way to contact the doctor directly which is why you were calling them in the first place. On and on they would go bouncing you back and forth and absolving themselves of responsibility each step of the way.
Getting medical records was an even bigger joke — it took me over 6 weeks to get a fairly straight forward request for office notes and labs processed through the medical records group that was — you guessed it — not part of IBJI. Similar to a prescription request, they constantly claimed it wasn’t their fault and you’d have to speak to the group responsible for this — never mind the fact they set up a contract with a 3^rd party to provide this service! When you call for medical records they have a hilarious (if it wasn’t so sad) message that tells you everything they won’t do for you and barely mentions anything they can or will do.
My opinion is that you steer clear of this group and anyone affiliated with it.

Went here for the first time for an Orthopedic referral from my doctor. Absolutely terrible place, it’s run like a surgery farm, with volume being the driver.
Sat in the waiting room for over 2 hours, then saw an aide for 5 minutes, a radiology tech for 10 minutes, the Physician’s Assistant (who was nice) for 15 minutes, and then finally the doctor came in.
He was there for literally less than 2 minutes, ignored the 6 x-​rays they had made me take and said «you’re too young to be having problems.»
Absolutely worthless, a complete waste of 3 hours and the co-​pay. Maybe it’s better for someone who broke a bone, but if you need a consult, go somewhere else.

Dr. Phillips and Dr. Portland are terrific. This review is more about the office and the process. Every time you go to IBJI you have to fill out pages and pages of paperwork. Most of it is for things you’ve already filled out at previous visits that hasn’t changed. There has to be a better way — I don’t go through all of that with every visit to my primary care doctor (who by the way you have notify them of on the phone when making the appointment and again at least twice in the paperwork). Then pages and pages about your condition and symptoms. Can’t the doctor take his own notes? Seriously, it all gets reviewed again anyway. Today we waited over a half hour to be seen (which is how long they must expect the paperwork to take). When we finally got seen we explained everything to the nurse. Then we explained all the same to the intern. Then explained the exact same to the doctor, who repeated the same examination. Can’t the doctor watch the intern and notice both how he is doing as well as hear that version of the problem? We were there 1.25 hours to look at a sore arm with a diagnosis of tendonitis. That’s crazy. Oh, and when I asked the billing person if she could give me a detailed receipt to submit for my FSA she said it takes several days for her to get and that while she would take my name she probably wouldn’t remember to send it to me because she is really busy. Really? So am I, and now I’m even busier because I have to add that to my list. Realizing she was telling me she wouldn’t be helping me I said fine and turned to leave when she rudely stated she was still talking to me (yes, about not helping me!). Overall a tremendously frustrating and inefficient waste of time. If you read the reviews about other locations as well you will see a pattern developing. Next time I’m going somewhere else.

I could not get passed the rude old secretary that answers the phone. I called on a Saturday because I had severe foot pain which left me unable to walk. I was told to leave a message and someone would get back to me to schedule an appointment for Monday. I called again Monday since I had heard nothing and she transferred me back to the same voicemail which said the scheduler would not be in until Tuesday. I called back again to try to get another doctor and she screamed at me «Maam, we are busy here!!!» Then she transferred me back to the same voicemail. I went elsewhere.

Good doctors, but it is so frustrating that they have such lack of respect for patients’ time. I have been to IBJI over 10 times, and every time I have waited at least an hour to see the doctors, so it’s not like it’s a one-​time thing. If your appointment says 4:00 PM, it really means 5:00 PM to the people at IBJI.
Again, good doctors, but I cannot continue to go there simply because of their lack of respect for patients’ time. I recently decided to take my business elsewhere. If I’m good enough to arrive on time, so should my doctor. Purely ridiculous.

Very rude front desk!!! I called to ask if they provide arm slings for their patients. Front desk lady had no idea what an arm sling is. She was very rude. I told he she should not (!) work at a medical office.

I had never broken a bone in my life until college. It’s as if the Fates had decided that my luck was up, and that shortly after the moment I left home, I would have the first of three different fractures. I was in Indiana, and had no clue to deal with things. Luckily, I have family members who live in Glenview, and have had procedures and things done at IBJ in the past, and still to this day. Couldn’t imagine going anywhere else in the area after my dealings with Illinois Bone and Joint.
The doctor I saw two of the three times is the grandson of a noted alum from my college, as is his mother. To make things even more interesting, my grandparents were next door to his grandma at the time (she has since passed away). It made things much more soothing and convivial.
I think the quality ultimately depends on which doctor you get. My grandma has mentioned that there are docs in the practice that she will absolutely not see. The third, and last time, I had to go there, the physician I dealt with wasn’t fond of answering questions, or explaining the process. But with a bit of pushing he did give me a run-​down of my condition. I am glad I didn’t get one of the crummy doctors.

Not a good experience. Sorry. Won’t be back. It was very hard to make an appointment. I was switched few times and then transferred to the wrong department, wrong secretary, Wrong specialist. After all this hassle and a long wait and a long questionnaire had a 2 minute visit and left with $ 550 dollar bill. Sorry wont leave my money there. Did not care for this place or Dr. Benson. Hope to find better place.

This is place is horrible, saw Dr Andrew Hunt. Probably one of the rudest doctors i have met. Rushed in and rushed right out, gave us some silly generic 4 page on how to treat injury. Printed straight off the web, useless, so useless. Here is a piece of advice, sit down and talk to your patience with respect!

This place is amazing. I have never had anything but top notch care and service here. I would never go anywhere else for my orthopedic needs and I would recommend this place to anyone, anytime! The previous reviewer is basing his entire judgement on one doctor being an ass, and that is just narrow minded and idiotic. This place is phenomenal.

Terrible experience is all I can say. The people who answer the phone are terrible. Always a bad sign. The whole place is not run well.
We went there because they were close. My son had an injury. He was misdiagnosed. I kept calling the office to talk to the doctor and he was never there I only got the nurse for him who told me nothing to worry about. Finally I got fed up and went to Midwest Orthopaedics and the proper diagnosis was made. A fracture. My son was given an ankle wrap at this place. Midwest put him in a full leg cast and now he is finally healing.
We wasted 4 weeks with this place. Save yourself the time and trouble people do not go here unless you want a miserable experience.

I saw Dr. Anish Kadakia and he was amazing. He was very straight to the point and gentle which is important when you fracture something in your foot. I received good news as I didn’t require a cast but needed a follow up appointment. I waited about 10 minutes which is rather fast for doctors office. I didn’t wait at all in the «second room» either. The nurse who fitted me for my airboot was extremely helpful and the front desk staff was courteous. The only reason I wouldn’t give five stars is that the entrance of the building was a bit odd as you «walked or crutched» in one door and the diagonal door you had to go through. Annoying for people on crutches but I don’t know if that is IB&JI fault but it should be better marked as I had to recrutch around a railing and I am not that good on them yet.
There are two sides to this office so I don’t know which doctor the other review saw but it is helpful for Unilocalers to identify what doctors you see so the good ones don’t get grouped with the bad. If you have a good experience after reading this review, leave feedback! It is very scary to go to a doctor and not feel comfortable about the clinic itself. Better yet, Google your doctor’s name like I did and found 46 great reviews beforehand. I drove up from the Southside of Chicago and feel it was worth the drive.
Last hint, the institute is separate from the 2400 complex and this photo sort of looks like a house, but it looks more like a hotel.

This place sucks! The doctor is talking to me and my family after my x-​rays and in the middle of the conversation said «…oh and by the way, you broke your leg and will need to be casted».I was diagnosed with a brake across my growth plate in my knee area and I was casted from my toes to my hip. When they were casting me, the doctor was practically squeezing my broken leg and I’ve had two other casts and it wasn’t like that. The next week I went to RIC in Chicago because I have Muscular Dystrophy and it is hard for me to recover and it is not good for me to be casted or immobile. They ran a new x ray and figured out i really only had a small bone chip in my knee cap and was actually allowed to and encouraged to put weight on my knee and stand. IDIOTS!!!